Residence Manager

hace 3 meses

Madrid, España Colonies A tiempo completo

**The background -**:
Colonies is opening its first residence in Madrid and is looking for its future residence manager for this property.

**The challenge ahead ?**:
As a Residence Manager at Colonies, you will be an essential part of our team, dedicated to tenant satisfaction and the overall performance of this residence. Responsible for the residence’s P&L, you will work closely with team members at our HQ in Paris to manage tenants' requests, assist our sales team to ensure the residence is fully occupied, and manage a network of technicians to ensure the smooth operation of the residence (maintenance, cleaning, security, etc.), as well as many other aspects related to life in this residence.

**Your scope ?**:
**Pre-Opening / Opening**:
Collaborate with the project manager in charge of the residence during the preparation and opening phases in the following areas:

- Preparation and execution of the soft opening
- Preparation of operational tools for managing the residence (Ops guides, tenant tools, etc.).
- Initiation of maintenance and operational contracts with external partners
- Support for monitoring the delivery and resolution of any outstanding issues

**1. Sales**

Support the rental of rooms, in coordination with and with the support of the central Sales team, including:

- Maintaining connections with key local partners (schools, universities, etc.) by being the main contact for potential tenants referred by these local partners
- Proactively suggesting initiatives to promote rentals
- Independently managing organized visits

**2. Tenant Management / Experience**

Operational Cost Management:

- Monitor operational expenses and the overall performance level of the residence
- Optimize operational costs while maintaining a high standard of quality
- Ensure proper management of contracts and invoices related to operations

Manage tenant relations:

- Proactively communicate with tenants to inform them of any relevant information
- Respond to tenant requests in-person on-site or through our ticketing system (providing accurate and useful information on administrative procedures, repairs, etc.)
- Manage tenant inventories and security deposits
- Handle tenant leases and related components (rent, charges, obligations, compliance with house rules, etc.)
- Oversee the management of additional services (cleaning, maintenance, etc.)
- Analyze feedback from the satisfaction survey and prepare an action plan to improve the tenant experience.

Assistance with maintenance and upkeep (including the building and outdoor areas):

- Ensure the execution of preventive maintenance interventions in coordination with our technical partners;
- Coordinate maintenance and upkeep interventions in response to tenant requests, relying on our technical partners;
- Proactively ensure that work is carried out on time and in accordance with established quality standards;
- Monitor the quality of services provided by our partners;
- Ensure the general condition of the residence, its equipment, and signage is well-maintained.

**Your profile?**
- Basic knowledge of real estate and property maintenance;
- Previous experience in managing a residence, in a customer service role, or in administrative support;
- Excellent written and verbal communication skills;
- Commitment to customer satisfaction and proactive problem-solving;
- You can interact in both English and Spanish fluently

  • Assistant Residence Manager

    hace 6 meses

    Madrid, España Yugo A tiempo completo

    Overview: Our Assistant Managers are part of a team of awesome Yugoers across the globe, who will support you to ensure we are consistent in the service we provide to our students. #Futureshapers who want to positively influence and shape the lives of others students and Yugoers. This role requires a hands-on approach to work, ensuring we deliver a...

  • Assistant Residence Manager

    hace 6 meses

    Madrid, España Yugo A tiempo completo

    Overview: (Madrid - Gestión en cluster varias residencias) Our Assistant Managers are part of a team of awesome Yugoers across the globe, who will support you to ensure we are consistent in the service we provide to our students. #Futureshapers who want to positively influence and shape the lives of others students and Yugoers. This role requires a...

  • Assistant Residence Manager

    hace 6 meses

    Madrid, España Yugo A tiempo completo

    Overview: (Contrato de Sustitución - Duración Determinada) Our Assistant Managers are part of a team of awesome Yugoers across the globe, who will support you to ensure we are consistent in the service we provide to our students. #Futureshapers who want to positively influence and shape the lives of others students and Yugoers. This role requires a...

  • Residence Operations Manager

    hace 5 días

    Madrid, Madrid, España Hotel Mandarine Regency A tiempo completo

    Mandarin Oriental Residences, Madrid is seeking a seasoned Residence Operations Manager to oversee the pre-opening and post-opening operations of our luxurious residences in the heart of the prestigious Salamanca neighborhood. As a key member of our team, you will be responsible for ensuring seamless day-to-day management, delivering exceptional service...

  • Residence Manager

    hace 6 meses

    Madrid, España Yugo A tiempo completo

    Overview: Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo we like to do things differently. It's about people, the planet, and passion. We are looking for #Futureshapers who want to positively influence and shape the lives of others. We want the people...

  • Operations Manager

    hace 5 días

    Madrid, Madrid, España Nido Living A tiempo completo

    Nido Living is a leading real estate investment and operating platform focused on purpose-built student accommodation (PBSA) across the UK and Europe. We aim to redefine industry standards for residents and investors by delivering exceptional customer experiences through our communities that prioritize guests' wellbeing and safety.About Nido LivingWe operate...

  • Sales Manager

    hace 3 meses

    Madrid, España Kitgroup A tiempo completo

    Ukrainian financial group of companies is looking for an energetic sales & customer service manager in Madrid. If you have the desire and experience in sales, this opportunity might be for you! Preferably we are looking for a Russian-speaking manager with knowledge of both English and Spanish languages. Our expectation for a candidate is also to have 1-2...

  • Sales Manager

    hace 3 meses

    Madrid, España Kitgroup A tiempo completo

    Ukrainian financial group of companies is looking for an energetic sales & customer service manager in Madrid.If you have the desire and experience in sales, this opportunity might be for you!Preferably we are looking for a Russian-speaking manager with knowledge of both English and Spanish languages.Our expectation for a candidate is also to have 1-2 years...

  • Sales Manager

    hace 5 días

    Madrid, España KitGroup A tiempo completo

    Ukrainian financial group of companies is looking for an energetic sales & customer service manager in Madrid. If you have the desire and experience in sales, this opportunity might be for you!Preferably we are looking for a Russian-speaking manager with knowledge of both English and Spanish languages. Our expectation for a candidate is also to have 1-2...

  • Luxury Residences Operations Manager

    hace 2 semanas

    Madrid, Madrid, España Hotel Mandarine Regency A tiempo completo

    Job OverviewThe Hotel Mandarine Regency seeks an experienced Luxury Residences Operations Manager to lead the preopening of our Mandarin Oriental Residences in Madrid. This prestigious development offers 38 spacious units, an exquisite penthouse, and exceptional amenities.Key Responsibilities:Formulate and implement strategies for delivering superior...

  • Sales Manager

    hace 6 meses

    Madrid, España KitGroup A tiempo completo

    Ukrainian financial group of companies is looking for an energetic sales & customer service manager in Madrid. If you have the desire and experience in sales, this opportunity might be for you! Preferably we are looking for a Russian-speaking manager with knowledge of both English and Spanish languages. Our expectation for a candidate is also to have 1-2...

  • Sales Manager

    hace 2 meses

    Madrid, España KitGroup A tiempo completo

    Ukrainian financial group of companies is looking for an energetic sales & customer service manager in Madrid. If you have the desire and experience in sales, this opportunity might be for you! Preferably we are looking for a Russian-speaking manager with knowledge of both English and Spanish languages. Our expectation for a candidate is also to have 1-2...

  • Test Lead Manager

    hace 6 meses

    Madrid, España Grupo Digital A tiempo completo

    **Descripción**: From Grupo Digital, we are looking for a **Test Lead Manager**: Project Duration: Stable Work mode: Full remote. Location: Madrid. Residence and work permit in Spain is mandatory. **Requisitos**: **Mandatory skills**: - 6+ years as Test Lead Manager - Proficient in Confluence, JIRA and JIRA Xray - Experience of working in a fast-paced...

  • Trade Manager

    hace 6 meses

    Madrid, España Keo Sang Spain Sl. A tiempo completo

    Leading international steel trader of South Korean origin and corporate spirit is looking for ambitious, dedicated and passionate people ready to learn and grow with our company as sales, import-export manager for Europe and Latin America. Location: Madrid, Spain **Responsibilities**: Development and management of client portfolio, administration of import...

  • Tour Manager

    hace 4 meses

    Madrid, España Film Symphony Sl A tiempo completo

    #CultureSafe Find out about security measures (here)Tour ManagerFilm Symphony Orchestra, promoter of film music shows, is looking for a profile to work ON TOUR (departure from Madrid).FUNCTIONSControl/management of schedules and attendance. Adaptation to problems and resolution.Control and management of transportation, accommodation and maintenance of the...

  • Sales Manager

    hace 4 meses

    Madrid, España KitGroup A tiempo completo

    Ukrainian financial group of companies is looking for an energetic sales & customer service manager in Madrid. If you have the desire and experience in sales, this opportunity might be for you!Preferably we are looking for a Russian-speaking manager with knowledge of both English and Spanish languages. Our expectation for a candidate is also to have 1-2...

  • Business Development Manager

    hace 4 semanas

    Madrid, Madrid, España Kitgroup A tiempo completo

    Job Opportunity at Kitgroup in MadridWe are looking for a Sales & Customer Service Manager with experience in B2B sales and financial services. The ideal candidate will have a strong understanding of English, Spanish, and Russian languages.Key Responsibilities:Active search for new clients and partnersAnalysis of the competitive environmentAttracting...

  • Tour Manager

    hace 3 semanas

    Madrid, España buscojobs España A tiempo completo

    Tour ManagerFilm Symphony Orchestra, promoter of film music shows, is looking for a profile to work ON TOUR (departure from Madrid).FUNCTIONSControl/management of schedules and attendance. Adaptation to problems and resolution.Control and management of transportation, accommodation and maintenance of the company. Problem resolution.Resolve any inconvenience...

  • Tour Manager

    hace 2 semanas

    Madrid, España buscojobs España A tiempo completo

    Tour ManagerFilm Symphony Orchestra, promoter of film music shows, is looking for a profile to work ON TOUR (departure from Madrid).FUNCTIONSControl/management of schedules and attendance. Adaptation to problems and resolution.Control and management of transportation, accommodation and maintenance of the company. Problem resolution.Resolve any inconvenience...

  • Customer service, Tech Support, Sales, Account Manager

    hace 2 semanas

    Madrid, España Savior Artigos Texteis Lda A tiempo completo

    Customer Service, Tech Support, Sales, Account ManagerJob Openings: Customer Service, Tech Support, Sales, Account ManagerAbout the Job***WE ARE HIRING: Speakers of Dutch / German / French / Danish / Norwegian / Flemish / Swedish / Spanish / Portuguese / Italian / Finnish / Slovak / Croatian / Czech / Brazilian*JOB VACANCIES: Customer Service / Technical...