Live Expert

hace 2 semanas

Barcelona, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking Live Expert for their Barcelona office.

Position: Live Expert

Location: Barcelona, Spain

Employment type: Full-time

Remuneration: Base salary + bonuses.

**DUTIES AND RESPONSIBILITIES**:

- Conduct product demonstrations via video calls
- Boost sales and market share through interactions
- Improve conversion rates from queries to purchases
- Deliver excellent customer service
- Provide efficient and confident responses to inquiries
- Maintain expert product knowledge
- Handle inventory management
- Stay updated with training
- Offer market insights and feedback
- Engage in video presentations, scriptwriting, and translations
- Create and deliver training content
- Provide support to the call center and assist with other tasks, including potential out-of-hours work.

**REQUIREMENTS**:

- Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
- Previous experience in customer service / sales roles
- Academic degree will be considered as an advantage
- Excellent communication skills, with ability to emphasize and persuade
- Comfortable communicating using various channels (primarily telephone)
- Computer literate with sound knowledge of Microsoft Office package
- Energetic and motivated self-starter, capable of achieving the targets set
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time
- Strong sales & customer-oriented mindset.

**BENEFITS**:

- Full-time contract, 39 hours/week: Monday to Friday 9:00-18:00
- Full paid training about the company and the project you will be working on
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Career development program and specialized courses
- Private medical insurance
- Discounts through company’s partner’s scheme.

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