QA & Training Manager (English)
hace 5 meses
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an experienced English-speaking QA & Training Manager to join their team.
Position: QA & Training Manager (English)
Location: Málaga, Spain
Employment type: Full-time
Remuneration: Base salary + bonuses.
**DUTIES AND RESPONSIBILITIES**:
- Provide a consistent and standard framework in creating and implementing plans to support achievement of Key Performance Indicators
- Support the introduction and implementation of new motions/new sales roles and/or sellers, products and services
- Define trainings and certification plans in line with global directions
- Ensure the field service delivery teams have the resources, tools and skills for service execution
- Facilitate continuous improvement initiatives across the organization by streamlining communication and business process to achieve overall service excellence
- Conduct sales and services readiness trainings, 1:1 coaching sessions and webinars to promote field awareness on selling techniques, sales and execution processes and standards
- Contribute to the development of the process to track adoption of standards and processes that were delivered as part of the above-mentioned initiatives
- Work with different stakeholders to complete deliverables and ensure that readiness activities are aligned with product/service roadmaps as well as sales targets
- Ensure supported teams meet and exceed KPIs, secure scorecard attainment
- Register outcomes of new implementations.
**REQUIREMENTS**:
- Fluent/native English speaking and writing skills
- Bachelor’s Degree
- Passion for cloud technologies and changing the world
- Microsoft Fundamentals Certification on Modern Workplace (MS900) and on Azure (AZ900) is required
- Minimum 20 delivered trainings with proven impact record, minimum light trainer certification required
- Subject Matter Expertise in modern selling techniques is required
- Minimum 5 years of experience in a sales role, including minimum 2 years in an IT sales position, especially at a contact center/call center
- Able to set priorities, influence others, and manage customer expectations
- Demonstrated success in customer relationship management
- Self-starter with a demonstrated ability to achieve results as part of an effective team, and abilities in negotiating with and influencing customers and stakeholders at all levels
- Advanced user of standard MS Office tools (e.g. Outlook, PowerPoint, Word, Visio etc.)
- Experience using CRM solutions is an advantage
- Excellent time management, organization and planning skills are essential
- Project management skills are preferred.
**BENEFITS**:
- A rewarding and important position with adequate remuneration
- Excellent remuneration package
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Medical insurance
- Relocation support.
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