QA & Training Manager (English)

hace 2 semanas


Malaga, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an experienced English-speaking QA & Training Manager to join their team.

Position: QA & Training Manager (English)

Location: Málaga, Spain

Employment type: Full-time

Remuneration: Base salary + bonuses.

**DUTIES AND RESPONSIBILITIES**:

- Provide a consistent and standard framework in creating and implementing plans to support achievement of Key Performance Indicators
- Support the introduction and implementation of new motions/new sales roles and/or sellers, products and services
- Define trainings and certification plans in line with global directions
- Ensure the field service delivery teams have the resources, tools and skills for service execution
- Facilitate continuous improvement initiatives across the organization by streamlining communication and business process to achieve overall service excellence
- Conduct sales and services readiness trainings, 1:1 coaching sessions and webinars to promote field awareness on selling techniques, sales and execution processes and standards
- Contribute to the development of the process to track adoption of standards and processes that were delivered as part of the above-mentioned initiatives
- Work with different stakeholders to complete deliverables and ensure that readiness activities are aligned with product/service roadmaps as well as sales targets
- Ensure supported teams meet and exceed KPIs, secure scorecard attainment
- Register outcomes of new implementations.

**REQUIREMENTS**:

- Fluent/native English speaking and writing skills
- Bachelor’s Degree
- Passion for cloud technologies and changing the world
- Microsoft Fundamentals Certification on Modern Workplace (MS900) and on Azure (AZ900) is required
- Minimum 20 delivered trainings with proven impact record, minimum light trainer certification required
- Subject Matter Expertise in modern selling techniques is required
- Minimum 5 years of experience in a sales role, including minimum 2 years in an IT sales position, especially at a contact center/call center
- Able to set priorities, influence others, and manage customer expectations
- Demonstrated success in customer relationship management
- Self-starter with a demonstrated ability to achieve results as part of an effective team, and abilities in negotiating with and influencing customers and stakeholders at all levels
- Advanced user of standard MS Office tools (e.g. Outlook, PowerPoint, Word, Visio etc.)
- Experience using CRM solutions is an advantage
- Excellent time management, organization and planning skills are essential
- Project management skills are preferred.

**BENEFITS**:

- A rewarding and important position with adequate remuneration
- Excellent remuneration package
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Medical insurance
- Relocation support.


  • QA Manager

    hace 3 semanas


    Malaga, España HRCS - Área General A tiempo completo

    **QA Manager** The Quality Assurance Manager will play a key role in managing and overseeing the Quality Assurance department of the company. They will be responsible for leading a team of QA professionals and transforming it in order to establish effective testing methodologies, focus on test automation processes, and selecting appropriate cutting edge...

  • Training Tutor

    hace 4 semanas


    Malaga, España Tribeka training Lab S.L.U. A tiempo completo

    **Tribeka training Lab is a training agency that deals with mobility of students coming from different European countries. We organise all training services like Work Placement, cultural and professional visits, seminars and workshops.** **Typical tasks of the Training Tutor include**: - Held the welcome meeting providing information about the training; -...

  • English Speaking

    hace 4 semanas


    Malaga, España Webhelp A tiempo completo

    **Location** - Málaga, Spain**Language** - English*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for an **English speaking - Junior Operations Manager** to join our exciting project. **What we offer...

  • Sales Manager

    hace 3 semanas


    Malaga, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment has partnered with a leading BPO company which supports top tech brands in providing exceptional customer care. We’re looking for an English-speaking Sales Manager able to drive sales through team coaching and leadership. Position: Sales Manager Location: Málaga, Spain Employment type: Full-time Remuneration: Base salary +...

  • QA Engineer

    hace 1 semana


    Malaga, España TF Bank A tiempo completo

    **Join Our Team as a QA Engineer at TF Bank!** Are you a QA engineer looking to make a splash in the fintech world? TF Bank is on the lookout for a talented QA engineer to strengthen our credit card development team! Picture a distributed team responsible for development of both internal and customer facing systems for multiple European countries. As a QA...

  • English Speaking

    hace 2 semanas


    Malaga, España Webhelp A tiempo completo

    **Location** - Málaga, Spain**Language** - English*** **Description**: **English speaking - Account Manager** **Why join us?** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for an **English speaking - Account Manager **to join our...


  • Malaga, España AW Artisan A tiempo completo

    We are looking for a native English country manager for our English speaking customers across Europe. You will be dealing mainly with our european customers, managing sales and logistics administration. AW Artisan is passionate about gifts! Based in Malaga, for over 20 years we've been supplying wholesale gifts and making bathroom, aromatherapy and home...

  • English Speaking

    hace 1 semana


    Malaga, España Webhelp A tiempo completo

    **Location** - Málaga, Spain**Language** - English*** **Description**: **Why join us?** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for an **English** **speaking - Account Manager** to join our exciting projects, with leading brands...

  • Salesforce QA Engineer

    hace 4 semanas


    Malaga, España Rindus A tiempo completo

    **About us**: Hey! Get ready to set sails and navigate the **rindus wave ️** We're **rindus,** a People company. We love IT professionals and our **passion** is to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow. Because ** growth** is in our mindset, we're doing it since 2017, closely with our...

  • Middle QA Manual

    hace 4 semanas


    Malaga, España Golden Race A tiempo completo

    **What does our company do?**: GoldenRace is a global market leader for virtual sports betting. We are a growing team of motivated professionals from many backgrounds and disciplines, operating together in a positive and supportive environment to grow and excel as one of the most promising and rapidly expanding companies in the betting industry. Join us to...

  • Senior QA Manual

    hace 4 semanas


    Malaga, España Golden Race A tiempo completo

    **What does our company do?**: GoldenRace is a global market leader for virtual sports betting. We are a growing team of motivated professionals from many backgrounds and disciplines, operating together in a positive and supportive environment to grow and excel as one of the most promising and rapidly expanding companies in the betting industry. Join us to...

  • English Speaking

    hace 4 semanas


    Malaga, España Webhelp A tiempo completo

    **Location** - Málaga, Spain**Language** - English*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for an **English speaking -** **Program Manager** to join our exciting projects, with leading brands...


  • Malaga, España Santander A tiempo completo

    QA & Testing Lead - SCIB Málaga Country: Spain **WHAT YOU WILL BE DOING** **SCIB **is looking for a QA & TESTING LEAD, based in our MÁLAGA office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Corporate & Investment Banking (Santander CIB) **is Santander's global division that supports some of the world's most complex and sophisticated...


  • Malaga, España Webhelp A tiempo completo

    **Location** - Málaga, Spain**Language** - English*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for an **English speaking -** **Program Manager** to join our exciting projects, with leading brands...


  • Malaga, España Webhelp A tiempo completo

    **Location** - Málaga, Spain**Language** - English*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for an **English speaking - Sales Manager** to join our exciting projects, with leading brands from...

  • QA Engineer

    hace 2 semanas


    Malaga, España LeoVegas Spain A tiempo completo

    **ABOUT THE ROLE** *** As a QA Engineer in our Sportsbook team, you'll play a crucial role in supporting the rapid growth of our sports betting vertical. You'll be part of a cross-functional product team, contributing to the release of new features, conducting exploratory testing for product improvements, and supporting the launch of exciting new...


  • Malaga, España Webhelp A tiempo completo

    **Location** - Málaga, Spain**Language** - English*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for an** English Speaking Sales Manager **to join our exciting projects, with leading brands from tech,...


  • Malaga, España Webhelp A tiempo completo

    **Sales** **Location** - Málaga, Spain**Language** - Arabic*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for** English Speaking Engagement Manager - ISV **to join our exciting projects, with leading...


  • Malaga, España Webhelp A tiempo completo

    **Location** - Málaga, Spain**Language** - English*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for an **English-Speaking Partner Development Manager **to join our exciting projects, with leading...

  • Telesales Agent

    hace 3 semanas


    Malaga, España TMS Costa del Sol A tiempo completo

    The position involves lead marketing generation - No Cold Calling - all leads are inbound social media enquiries. (Not Timeshare, Pensions or Insurance). - We provide full product training for this office-based position and provide a full time 40hr Spanish contract. Submit your updated CV in English format/language. Pay: 2,000.00€ per...