Sales Operations Administrator

hace 5 meses

Barcelona, España Shiji Group A tiempo completo

**Company Description**
Shiji Group is a major software supplier in the hospitality and retail industries. Since 1998, we have provided hotel management tools, food & beverage and retail systems, payment gateways, online distribution, and more to over 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. Developing worldwide leading products and technologies, aimed at the international market, and speeding up its globalization progress. Our team of more than 5,000 talented employees, in 80+ subsidiaries worldwide, is constantly adapting to facilitate the transition to fully integrated systems for our clients through a network of secure, scalable, and ready for the future platforms, so clients can focus on their core competencies of serving their customer and guests.

The Sales Operations team is responsible for ensuring the correct day-to-day running of the sales team for the whole of Europe and Africa. We focus on process optimization and compliance while also ensuring optimal sales tools usage and providing data analysis. Our main goal is to enable the sales team to hit their target and comply with established processes. We are looking for a Sales Operations Administrator to help us out with our day to day activities.

This is an entry-level position for someone who is hardworking and ambitious to learn and develop within a global, multicultural organization. The role involves taking ownership of operational tasks and projects while assisting the rest of the team with strategic projects and initiatives. There is significant potential for growth within the department.

**Responsibilities**:

- Monitor and manage CRM data to ensure accuracy.
- Ensure internal process compliance.
- Manage day-to-day support cases submitted by the sales team and other departments.
- Assist with the renewal process.
- Support the team in ensuring proper usage of CRM by the sales team.
- Focus on increasing sales productivity through process optimization and simplification.
- Maintain our internals documentations centers updated
- Assist in creating and updating lists of contacts and accounts in the CRM.
- Create Standard Operating Procedures (SOPs) in our documentation center.
- Support sales enablement initiatives and execution.
- Work and support cross-functional initiatives between several departments: marketing, finance, operations, and account management.
- Identify and provide recommendations to improve internal processes.
- Assist and train sales users to enable more effective usage of CRM.

**Qualifications**
- Fluent in English (written and spoken).
- Process-driven.
- Data-driven.
- Organized profile.
- Curious and eager to keep learning and improving.
- A "Can do" attitude.

**Nice to have**:

- Knowledge of the hospitality industry.
- Interest in sales approaches and techniques.
- Previous Experience with SaaS services.

**Additional Information**
- Free coffee, tea & fresh fruit at the office
- Flexible working hours & hybrid model of work
- Brand new office located in Barcelona's city center
- International team and fantastic work environment

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