Alibaba Group Vp/svp, User Research Spain
hace 4 semanas
Alibaba Group is looking for a User Researcher for our newly launched eCommerce venture in Spain. The role and output has high exposure to our management, requiring close collaboration with business operations teams (Marketing, Customer Care, Seller Ops, Commercial etc.), Product & Design to build and operate a highly effective and efficient research capabilities. The role working under the Product & Design organsiation, and report to the Head of Design. You would expect to be a sharp, critical, systematic thinker. Who can source, synthesise, formulate and translate insights into organisational action and outcomes in a pragmatic manner. You relish a deep understanding of user feedback and problems through design research and strategy methodologies. You can communicate and influence through effective storytelling and presentations. Key Responsibilities: - Build, lead, and hands on practice different qualitative and quantitative research capabilities that support business priorities, provide added value, and fosters a customer first culture - Analyse, synthesis, frame and visualise research outcomes - Communicate and present insights in a compelling and influential manner - Facilitate workshops to triage, prioritise and formulate practical business and consumer orientated strategic, directional and tactical actions with partner teams - Institutionalise knowledge through the build and maintenance of Voice of the User overtime - Effective and efficient leading and managing of resources (people and budget) - Comfortable in a fast-moving environment to generating informed, time-pressured decision-making - Proactively fosters business and department goals, demonstrating a commitment to fulfilling stakeholder needs and expectations, and inspiring / motivating staff to deliver at a high level - Proven experience building and scaling process to support major digital products in market
- You have 10+ years of relevant experience. - You’ve managed team of researchers before and nurtured them to deliver quality work. - You’ve experience working with cross-functional teams (e.g. data, design, business, marketing) - You've had hands-on involvement with an end-to-end research process - You have expert knowledge of qualitative and quantitative research methodologies including but not limited to data analyses, usability testing, eye tracking, card sorting, survey evaluation, A/B and multivariate testing and heuristic evaluations. - You can filter out noise to uncover actionable insights. In our experience, people who are organised, methodical and analytical are very good at this. - You are an eloquent public speaker and an accomplished report-writer. - You are an empathic human being with interest in psychology, anthropology, human-computer interaction, cognitive science and business
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