Senior Program Manager, Delivery Strategy, Last
hace 2 semanas
Project/program management including proven ability to manage large and complicated projects with experience leading cross-functional projects
- Results driven individual with strong proactiveness
- Business judgment with a track record of successfully delivering quantifiable results.
- Experience developing operational process and technologies to drive customer experience improvement.
- A passion about insisting on high standards and a customer-centric mindset
- Strong communicator with experience in facilitation across all levels; skilled at addressing both large and small audiences across multiple leadership levels and functions.
- Highly organized, ability to complete a high volume of tasks and projects with little to no guidance and tight deadlines
- Bachelor degree
At Amazon Logistics (AMZL), we are building a world-class last mile operation, where Last Mile Delivery Experience (LMDX) plays a key role. In LMDX we work for our customers. We aim to fulfill their necessities and delight them, building a consisting but customized delivery experience. We are continuously anticipating their needs by building the processes and products needed to make this happen.
As Senior Program Manager, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements. Achieving such aspirational goals will require insisting on the highest standards, developing and iterating on new processes, and driving continuous improvement activities internally and externally. You will build collaborative relationships with numerous teams (operations, training, tech, and corporate) to identify solutions and to create and execute a Delivery Experience and Efficiency project roadmap. You will also prepare and execute regular program updates to senior management on a weekly and monthly basis.
Key job responsibilities
Responsibilities include:
- Customer-Focus: Develop a thorough understanding of customer needs and pain points related to our deliveries, both existing and potential. Use that knowledge to advocate for/drive delivery of studies and services that enable Amazon to provide customers with an exceptional delivery experience.
- Deliver Results: Lead large and complex process improvement efforts incl. scope alignment with local and international teams, data analysis, and presenting results to senior management.
- Manage Ambiguity: Understand complex business problems across departments and manage several competing priorities ensuring critical projects remain visible to senior leadership and stakeholders.
- Drive best practices with a focus on outcomes for our customers. You will identify and own EU initiatives that will continue to optimize our highly customer focused operational teams. You will have high performance standards that you will drive continuous improvement across the business.
- Develop and execute weekly and monthly action plans to deliver programs as per roadmap.
- Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for customer experience improvements.
- Advanced degree (e.g. MBA or PhD)
- BA in a Science or Logistics based discipline, with an analytical, data analysis bias would be advantageous
- Knowledge of Lean, Six Sigma and Kaizen techniques
- Experience working within the transportation delivery industry and a solid understanding of carrier operations are advantageous.
-
Senior Customer Experience Manager, Last Mile Delivery Experience
Encontrado en: beBee jobs ES - hace 2 semanas
Madrid, Madrid, España Amazon A tiempo completo**Dear candidate please note: This position can be based in any of the following corporate offices: MAD15 Madrid, LHR35 London, LIN11 Milan, MUC11 Munich or CDG10 Paris) Are you passionate about improving the customer experience? Do you strive to design and deploy customer-centric solutions that drive measurable results? Does coordinating across teams and...
-
Services Delivery Senior Manager
hace 3 días
Madrid, España Sapiens A tiempo completo**Services Delivery Senior Manager**: - Req ID: 51922- Location: Madrid, ES**About us**: Sapiens International Corporation (NASDAQ and TASE: SPNS) empowers the financial sector, with a focus on insurance, to transform and become digital, innovative, and agile. Backed by 40 years of industry expertise, Sapiens offers a complete insurance platform, with...
-
Senior Program Manager
hace 3 días
Madrid, España Amazon Business EU SARL, Sucursal en España - Q05 A tiempo completoA relevant degree or degree equivalent (e.g., business, project management, criminal justice, security management) Relevant experience in industry practice including leading project and programs to reduce risk within operational processes Relevant experience managing a team dispersed across a geographical area as well as development, hiring, and performance...
-
Delivery Transformation Interim Manager
hace 2 semanas
Madrid, España Global Manager Spain SL A tiempo completo**Descripción del proyecto**: Nuestro cliente es una consultora tecnológica multinacional, con casi 4.000 empleados, la mitad de ellos en España, con varios años de crecimiento sostenido. Una de sus áreas más criticas es la de delivery (desarrollo) de software, cuyo objetivo para este año es comenzar un proyecto de transformación de su modelo...
-
Senior Service Delivery Manager
Encontrado en: beBee jobs ES - hace 2 semanas
Madrid, Madrid, España Atos A tiempo completoWe are looking for a Senior Service Delivery Manager in Madrid to lead the delivery of one of our key contracts within the Hybrid Cloud and Infrastructure business line. Interested? read on The Service Delivery Manager is the responsible for the successful execution of the project (in line with defined plans, budget and contractual obligations) coordinating...
-
Assistant Manager Business Delivery Support
hace 19 horas
Madrid, España International Air Transport Association (IATA) A tiempo completoEmployment Type: Permanent Contract Duration: About the team you are joining Reporting to the Senior Manager Product Development & Planning you will be responsible for supporting the Business Delivery to the different customers and users of products and services within the Payment Facilitation Solutions Portfolio, which includes IATA Financial Gateway...
-
Senior Service Delivery Manager
Encontrado en: beBee S ES - hace 3 semanas
Madrid, España Atos A tiempo completoWe are looking for a Senior Service Delivery Manager in Madrid to lead the delivery of one of our key contracts within the Hybrid Cloud and Infrastructure business line. Interested? read on! The Service Delivery Manager is the responsible for the successful execution of the project (in line with defined plans, budget and contractual obligations)...
-
Customer Service Delivery
hace 2 semanas
Madrid, España Telefónica, S.A. A tiempo completoPulsar Tabulador para desplazarse para pasar el enlace del contenido Seleccione la frecuencia (en días) para recibir una alerta: Crear alerta Seleccione la frecuencia (en días) para recibir una alerta: El equipo de E2E Customer Service Delivery tiene como misión la gestión de la implantación de los proyectos y servicios de últimas tecnologías...
-
Business Analyst
hace 19 horas
Madrid, España Amazon Spain Services, S.L.U. A tiempo completoBachelor degree in a quantitative field such as Computer Science, Finance, Mathematics, Statistics, or similar focus. - Provide central guidance and projections for weekly planning inputs. - Translate key strategic questions into projects, identifying requirements and relevant stakeholder groups. - Significant work experience in BI, Analytics, Data Science,...
-
Sr. Vehicle Deployment Manager
hace 4 días
Madrid, España Amazon Spain Services, S.L. A tiempo completoBasic qualifications - Bachelor's degree or higher. - Solid experience handling complex programs. Ideally in the automotive sector, in the areas of fleet management, supply chain in fleet or related fields. - Experience in aggregating information and communicating effectively to internal and external stakeholders. - Comfortable with communicating and...
-
Programme Manager, AMXL EU Last Mile Execution
Encontrado en: beBee jobs ES - hace 3 semanas
Madrid, Madrid, España Amazon A tiempo completoAt Amazon, we are always exploring new opportunities to shape our global business. Our Programme Managers help us move forward with our best ideas and get everything in place to drive success. As you take on different projects, you'll become an expert in our processes and see your experience evolve. Along the way, you'll work closely with different functions...
-
Program Manager, Amxl Eu Last Mile Execution
hace 2 días
Madrid, España Amazon EU SARL (Spain Branch) A tiempo completoA Bachelor's degree or equivalent qualification - Program management experience with program and project management skills, including work prioritization, planning, and task delegation - Analytical experience, working with big data, querying complex systems in an operational environment - Excel skills and reporting in other tools/systems to analyze data -...
-
Senior Portfolio Manager
hace 7 días
Madrid, España AlignTech A tiempo completo**Join a team that is changing millions of lives.** Transforming smiles, changing lives At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...
-
Portfolio And Strategy Manager
hace 2 semanas
Madrid, España Amadeus A tiempo completoPortfolio and Strategy Manager page is loaded Portfolio and Strategy Manager Apply locations Madrid Nice time type Full time posted on Posted Today job requisition id R18950 Job Title Portfolio and Strategy ManagerJob Description Embark on a dynamic journey in airline transformation! The airline industry is undergoing a transformative shift by adopting...
-
Senior Delivery Manager Microsoft F&o
hace 3 semanas
Madrid, España KPMG Spain A tiempo completoNuestro equipo de **Technology Enablement **se encuentra en un proceso de expansión y captación de talento. ¿Tienes interés en desarrollar tu carrera en el mundo Microsoft? ¿Te gustaría conocer cómo funciona este gran área de negocio en KPMG? ¡TE ESTAMOS BUSCANDO! **¿Qué podrás hacer? - Liderar y gestionar proyectos tecnológicos de primer...
-
Senior Service Delivery Manager
Encontrado en: beBee S ES - hace 4 semanas
Madrid, España Atos A tiempo completoThe Service Delivery Manager is the responsible for the successful execution of the project (in line with defined plans, budget and contractual obligations) coordinating all involved delivery teams. He works closely with key stakeholders, Account Sales and the Delivery towers within the Hybrid Cloud and Infra unit. What would be your functions? Be...
-
Senior Programme Manager Launch
Encontrado en: beBee jobs ES - hace 1 semana
Madrid, Madrid, España Amazon A tiempo completoBASIC QUALIFICATIONS A degree Relevant experience communicating with and influencing a range of different stakeholders including senior management Relevant experience in managing largescale programs or projectsDESCRIPTIONOur Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to...
-
Senior Programme Manager Launch
Encontrado en: beBee jobs ES - hace 1 semana
Madrid, Madrid, España Amazon A tiempo completoOur Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Senior Programme Manager, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the...
-
Internet Strategy Manager
hace 3 días
Madrid, España SITA Switzerland Sarl A tiempo completoOverview: **WELCOME TO SITA**: Ready to redefine air travel? The journey starts here, with you at SITA. **ABOUT THE ROLE & TEAM**: As the Internet Strategy Manager, you will be part of SITA Network team that covers the global network services within SITA to serve the global ATI (Air Transport Industry) market. You will be responsible for setting up the...
-
Madrid, España Amazon Spain Services, S.L.U. - B76 A tiempo completoExperience programming to extract, transform and clean large (multi-TB) data sets - Experience in scripting for automation (e.g. Python) and expert SQL skills. - Experience in administration of AWS technologies - Experience with data visualization using Tableau, Quicksight, or similar tools - Experience working directly with business stakeholders to...