Field Services Engineer

hace 4 semanas

Madrid, España GE HEALTHCARE A tiempo completo

**Job Description Summary**: As a Field Service Engineer, you will perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing medical equipment. It’s a role that will see you going out on the road to visit our customers on site, however based mainly on the coverage of the Lugo Health Area (Hospital Lucus Augusti and satellite centers). Resolving issues and providing exceptional service, you’ll ensure we achieve optimal customer satisfaction. It’s vital work. Your expertise will be invaluable when it comes to making sure patients have access to the best possible care.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world

**Roles and Responsibilities**:

- Expertise to drive different manufacturer environment (“multivendor”), Vital Support, Monitory systems, as well as basic Diagnostic Imaging equipment (Ultrasound, XR, etc.)
- Broadening knowledge of own sales territory, product lines, markets, sales processes or customer groups to execute policy/strategy. Still acquiring higher level knowledge and skills.
- Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
- May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.

**Required Qualifications**:

- A diploma, Bachelor’s or Master’s degree in Electronics, Electromechanics or Biomedical Engineering Technology, or solid experience as Field Service Engineer. Other technical background will be considered.
- Good technical skills with a systematic and thorough approach to problem solving
- The ability to plan and organize your work own effectively, and to work with mínimal direction
- Excellent interpersonal, listening and customer service skills - you can deal with differences of opinion tactfully and effectively, and you influence rather than direct
- Good knowledge of English language to properly play the information, successfully attend training courses and allow fluent communication in this language

**Desired Characteristics**:

- The ability to manage other people and resources (teamwork)
- Ability to work independently under established quality criteria
- A strong business acumen - you have a good understanding of the factors that influence customer behavior

**Desired Characteristics**:
Proven and progressive previous experience in sales/services/promotion to C-suite and technical decision makers e.g. CEOs, Strategic Planning Directors, Facilities/Estates managers, Biomedical Engineers, nursing staff, medical specialty staff (Anesthesiology, Radiology, Intensive care, Nuclear Physicists etc.)

**Inclusion and Diversity**:
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

**Behaviours**:
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

**Total Rewards**:
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

LI-AV1

LI-Hybrid

**Additional Information**:
**Relocation Assistance Provided**:No

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