Spanish Agent

hace 4 semanas

Barcelona, España H&M Group A tiempo completo

Company Description

It takes a special kind of workplace to make the world’s style more **sustainable** & fashion more **inclusive**. A place where unique talents from all over the world come together to form a **diverse** and dedicated team. A culture of **creativity**, **collaboration** & **growth**. At Customer Service (CS), we welcome you to **be** **yourself** & challenge you to **grow**. Here, you can learn new skills & discover new talents, inspire people to find their style & discover your own career path and re-imagine the future of an entire industry. To help everyone look, feel and do good.

At CS, we contribute to H&M Groups vision and growth by making our customers lives easier. We are a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. Today CS has around 3500 colleagues globally and has established 16 CS Centres around the world, so far.

Our Customer Service Centre have the following **opening hours**:
Monday - Friday 08.00-21.00h.

Saturday and Sunday 09.00-17.00h.

**Location**

Barcelona city center (close to Diagonal metro station).

**Job Description**:
For our Customer Service Center in Barcelona we are looking for Customer Service Agents who are **excellent (both spoken and written) in the Spanish and English language**. The employment is full-time with a temporary contract. **The contract will be running from 30th of October 2023 until 22nd of January 2024**. We require that you provide us with evidence of your proof of right to work in Spain (mandatory NIE number).

The job of an H&M Customer Service Agent comes with responsibility - and lots of fun. Your to-do list includes:

- Communicate clearly - part of the contact to our customers takes place in writing, and therefore your ability to formulate yourself clearly is important
- Always be up to date on H&M's latest activities and initiatives - great knowledge is key for the best customer service
- Actively contribute to the work with our values and work environment. Feedback and teamwork are our greatest strengths

**Qualifications**:
Just like everyone at H&M, we believe you are a sales-minded, social, open, communicative and ambitious team player full of drive and optimism. Your personal qualities also include:

- Have strong communication skills in writing and speaking - you are H&M's ambassador, and your ability to create good relationships with our customers is the key to success
- Can understand and communicate in English, both orally and written - as part of an international company, a large part of our daily work is done in English. Excellent Spanish (both spoken and written) is mandatory.
- Works thoroughly and efficiently with routine tasks - you can always ensure the quality of both new and repeated tasks
- Have a positive approach to solving every customer's challenges
- Have a good IT understanding and enjoys to guide our customers when navigating our digital platforms such as our website and H&M app
- Have a great personal drive for development in customer service - we are constantly working with ambitious goals

Additional Information
**Salary** - 21.323,19€ gross per year. An extra paid of 11,04 euros gross per hour on Sundays and bank holidays worked.

The contract is full-time (40 hours/week) and includes working hours during evenings and weekends.

We encourage you to be yourself and respect others for who they are. Our diversity makes us strong and creates an inclusive and welcoming workplace where everyone’s individuality is highly valued. When a great mix of people come together and share their knowledge, experience and ideas, we can inspire and attract customers all over the world.

**Benefits**

***As an H&M employee, some of the perks you can have are:

- Discounts on H&M Group fashion and other trendy products
- Never work on your birthday and still have the day paid for As well as receive a special discount of 50% off any H&M item
- An office located in the heart of Barcelona with a multilingual work environment
- The possibility to adhere to our unique Hybrid Flex Work setup (working from home and from the office) after 3 months.
- Training and development that supports your professional development.
- Excellent kitchen facilities and free coffee/hot drinks/water/organic fruit and other treats.
- Workplace celebrations and fun events
- More discounts with our Local Benefits Program

Are you ready to make a difference on your own & never stand alone? Send us your CV.

  • Customer Service Agent Italian with Spanish

    hace 3 semanas

    Barcelona, España Comdata Group A tiempo completo

    KONECTA Group is currently recruiting Italian speaking agent + Spanish advanced to join our multilingual team within Catalonia ! 39 hours per week - Monday to Sunday with a minimum of two weekends off per month Permanent Contract Starting date : 17/06/24 **REQUIREMENTS**: - Italian native speaker with advanced level in Spanish - Excellent communication...

  • Ai Tester With Spanish Language

    hace 1 mes

    Barcelona, España Terry Soot A tiempo completo

    Responsibilities:generate requests to the AI agent on the proposed topic;evaluate the response proposed by agent, classify it accordingly;meet daily targets;?ommunication with a supervisor.Requirements:fluent Spanish; intermediate English (for training and internal communication with the team); basic tech savviness; good time-management skills; high...

  • Business Support Live Agent

    hace 2 meses

    Barcelona, España Camaloon A tiempo completo

    Would you like to work in a young and fresh environment, where you can learn and develop as well as being part of an international team?Camaloon is looking for a young and motivated Business Support Live Agent to help us retain clients and help us grow.If you are passionate about Sales and Customer Support and speak Spanish this opportunity is for you!Who...

  • Business Support Live Agent

    hace 3 semanas

    Barcelona, España Camaloon A tiempo completo

    Would you like to work in a young and fresh environment, where you can learn and develop as well as being part of an international team?Camaloon is looking for a young and motivated Business Support Live Agent to help us retain clients and help us grow.If you are passionate about Sales and Customer Support and speak Spanish this opportunity is for you!Who...

  • Ai Tester With Spanish Language

    hace 3 semanas

    Barcelona, España Terry Soot Mg A tiempo completo

    Field Projects – Content Moderation '24 /This project aims to test and evaluate one AI agent in the development stage. By asking questions and requests, based on various categories (the training is provided), you will try to force the AI agent to say something harmful, offensive, dangerous or toxic an evaluate it's responses.The end goal is to prevent AI...

  • Ai Tester With Spanish Language

    hace 3 semanas

    Barcelona, España Terry Soot Mg A tiempo completo

    Field Projects – Content Moderation '24 / This project aims to test and evaluate one AI agent in the development stage. By asking questions and requests, based on various categories (the training is provided), you will try to force the AI agent to say something harmful, offensive, dangerous or toxic an evaluate it's responses. The end goal is to...

  • Ai Tester With Spanish Language

    hace 7 días

    Barcelona, Barcelona, España Terry Soot Mg A tiempo completo

    Field Projects – Content Moderation '24 /This project aims to test and evaluate one AI agent in the development stage. By asking questions and requests, based on various categories (the training is provided), you will try to force the AI agent to say something harmful, offensive, dangerous or toxic an evaluate it's responses.The end goal is to prevent AI...

  • Spanish speaking order support agent in Lisbon

    hace 3 semanas

    Barcelona, España Cross Border Talents A tiempo completo

    As a Spanish-speaking Order Support Agent, you will manage and ensure smooth processing and resolution of customer orders for a company. Responsibilities include monitoring order statuses, assessing and resolving order-related issues, and implementing support strategies to enhance customer satisfaction and support business objectives.Work type:...

  • AI tester with Spanish language

    hace 1 mes

    Barcelona, España TSMG Holding A tiempo completo

    Project ObjectiveThis project aims to test and evaluate one AI agent in the development stage. By asking questions and requests, based on various categories (the training is provided), you will try to force the AI agent to say something harmful, offensive, dangerous or toxic an evaluate it’s responses.The end goal is to prevent AI agent from sharing any...

  • AI tester with Spanish language

    hace 1 mes

    Barcelona, Barcelona, España TSMG Holding A tiempo completo

    Project ObjectiveThis project aims to test and evaluate one AI agent in the development stage. By asking questions and requests, based on various categories (the training is provided), you will try to force the AI agent to say something harmful, offensive, dangerous or toxic an evaluate it's responses.The end goal is to prevent AI agent from sharing any...

  • Reservation Agent Fluent in Portuguese

    hace 2 semanas

    Barcelona, España Avis Budget Group A tiempo completo

    **Avis Budget Group Contact Centre **wants to make a difference and that’s why is looking for a motivated **Reservation Agent **to join our Reservations team. I f you are passionate about sales, customer satisfaction and high performance, and by the way you are looking for a multicultural, friendly and supportive working environment, then you are ready to...

  • Customer Agent with a High Level of French, Spanish

    hace 2 semanas

    Barcelona, España BSP executive A tiempo completo

    **¿Dónde trabajarás?**: Our client is an international insurance company with offices in the center of Barcelona. They provide a complete insurance offering and travel assistance. The purpose is to assist every incident that may spoil the trip of the clients, whatever the duration, in the 200 countries where they operate. **¿Qué harás?**: - As...

  • Spanish speaking order support agent in Lisbon w/ relocation bonus

    hace 7 días

    Barcelona, Barcelona, España Cross Border Talents A tiempo completo

    As a Spanish-speaking Order Support Agent, you will manage and ensure smooth processing and resolution of customer orders for a company. Responsibilities include monitoring order statuses, assessing and resolving order-related issues, and implementing support strategies to enhance customer satisfaction and support business objectives. Work type: On-site...

  • Customer Agent with a High Level of French, Spanish

    hace 2 semanas

    Barcelona, España Talent Search People A tiempo completo

    **Where will you work?**: Our client is an international insurance company with offices in the center of Barcelona. They provide a complete insurance offering and travel assistance. The purpose is to assist every incident that may spoil the trip of the clients, whatever the duration, in the 200 countries where they operate. **What will you do?**: - As...

  • Customer Representative

    hace 2 meses

    Barcelona, España Webhelp A tiempo completo

    **Advisor** **Location** - Barcelona, Spain**Language** - Spanish*** **Description**: Buscamos a una persona para dar soporte al servicio de soporte técnico de uno de nuestros clientes. Ubicación: Sant Cugat **Tareas principales**: - Atender consultas o requerimientos de clientes y/o empleados, por teléfono, mail o herramienta de ticket. - Intentar...

  • Customer Representative

    hace 2 meses

    Barcelona, España Webhelp A tiempo completo

    **Advisor** **Location** - Sant Cugat del Valles, Spain**Language** - Spanish*** **Description**: Buscamos a una persona para dar soporte al servicio de soporte técnico de uno de nuestros clientes. Ubicación: Sant Cugat **Tareas principales**: - Atender consultas o requerimientos de clientes y/o empleados, por teléfono, mail o herramienta de...

  • Customer Representative

    hace 1 día

    Barcelona, España Webhelp A tiempo completo

    **Advisor** **Location** - Barcelona, Spain**Language** - Spanish*** **Description**: Buscamos a una persona para dar soporte al servicio de soporte técnico de uno de nuestros clientes. Ubicación: Sant Cugat **Tareas principales**: - Atender consultas o requerimientos de clientes y/o empleados, por teléfono, mail o herramienta de ticket. - Intentar...

  • Customer Representative

    hace 1 hora

    Barcelona, España Webhelp A tiempo completo

    **Advisor** **Location** - Sant Cugat del Valles, Spain**Language** - Spanish*** **Description**: Buscamos a una persona para dar soporte al servicio de soporte técnico de uno de nuestros clientes. Ubicación: Sant Cugat **Tareas principales**: - Atender consultas o requerimientos de clientes y/o empleados, por teléfono, mail o herramienta de...

  • It Service Desk Agent

    hace 1 día

    Barcelona, España Jr Spain A tiempo completo

    col-wideJob Description:Do you have a positive attitude with a go-getter mindset? Are you interested in learning more about customer satisfaction in IT? Would you like to join a globally thriving IT company? Good, then this might be your entry ticket!TasksYour responsibilities and impact as IT Service Desk Agent will be:- Resolving any IT-related issues of...

  • Booking Agent

    hace 3 semanas

    Barcelona, España CPM A tiempo completo

    **Description**: Impress was founded with the mission to combine oral health and aesthetic goals together with a medically minded, customer-focused approach that leaves you smiling. Experienced Orthodontists create personalized, expert treatment plans for all ages, from simple to complex cases. We invest in making the customer experience accessible and...