Tech Lead
hace 3 días
Descripción
Hola
Somos ARATECH, Lifestyle Technology
El grupo de profesionales que trabaja en ARATECH tiene como misión ofrecer las mejores soluciones a nuestros clientes trabajando junto a ellos en su Transformación Digital para proveer del mejor
Actualmente estamos buscando un Tech Lead para unos de nuestros partners. Es una boutique de consultoría de gestión especializada en procesos de transformación de negocio que usa Inteligencia Artificial (IA) y Big Data como un catalizador del proceso de cambio.
**Modalidad**: 100% remoto
Recientemente ha desarrollado una solución para el incremento de la productividad de contact center mediante la optimización del matching de agentes con las llamadas entrantes:
Usando IA la solución determina en tiempo real (< 250 ms) el agente óptimo disponible entre las llamadas que está recibiendo.
En este momento la solución está siendo utilizada o en proceso de evaluación por parte de grandes empresas, tanto de ámbito nacional como internacional
En un contexto de crecimiento, la empresa quiere fortalecer el equipo técnico actual con diferentes posiciones
**Funciones del puesto**:
Tomar el control de la solución ya desarrollada así como el mantenimiento evolutivo de la misma
Desarrollar las nuevas funcionalidades identificadas en el roadmap definido así como las que surjan de nuevos clientes
Asegurar que se siguen las mejores prácticas definidas en documentación y mantenimiento del código desarrollado
Supervisar las tareas de desarrollo del personal en plantilla como del personal subcontratado
Coordinarse con las áreas de reporting y de Data Intelligence cara a la puesta en marcha de nuevas funcionalidades, estableciendo un plan de test y entrega de las mismas
Todos los servidores están instalados en la nube, en AWS, teniendo un entorno de producción con servidores en cluster para el servicio core + servidores sincronizados para informes
La arquitectura se ha diseñado con múltiplos workers para maximizar el trabajo en paralelo y minimizar el tiempo de respuesta
**Elementos core de la solución diseñada**:
- REDIS para la gestión de la memoria caché
- MySQL como solución base de persistencia
- Código y librerías de PHP Phalcon para la gestión de comunicación con terceros sistemas basado en protocolo API REST con JSON
- Código y librerías específicas de Python para todos los componentes de IA
**Requisitos**:
**Experiência**:
Ideal 3-5 años de experiência en la supervisión de un equipo y gestión en un entorno similar
**Capacidad “hands-on” y polivalencia demostrada**: en un entorno de start-up y en crecimiento es clave tener la capacidad de “hacer” (programación, mantenimiento infraestructura, ) a la vez que supervisar su equipo + colaboradores y coordinarse con los asesores
Licenciatura superior o grado + máster en Informática
**Medio o Avanzado en los elementos utilizados**: REDIS, Python, PHP, MySQL
Experiência y certificados en soluciones AWS, pero no es un requisito indispensable
Nível de inglés avanzado, oral y escrito
**Proceso de selección**:
2/3 entrevistas presencial o videoconferencia
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