Housekeeping Management Trainee

hace 2 semanas

Sant Joan de Labritja, España Six Senses Ibiza A tiempo completo

**Duties and Responsibilities**

**Vision and Values**

As Housekeeping Management Trainee, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

**Operational Ownership**

In this role, I will assist and assume responsibility on the efficient operation of the housekeeping department to provide exceptional products and services within brand operating standards.

I will assist to ensure that all set policies, procedures, best practices are in place and rigorously enforced.

I will support Housekeeping Supervisors, Coordinators and Managers to focus on the rejuvenation of the room/public area and laundry experience. Room amenities, services and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.

I will work in partnership with other departments to ensure guest’s needs are determined/met and oversee the overall smooth operation of housekeeping department.

I have a thorough knowledge of all facilities and services offered by the resort including type of rooms available as well as their location and layout, room amenities and products. I will administer all housekeeping and laundry facilities and ensure secure environments for all our guests.

I will perform the following relevant tasks for this role:

- Handle and assist in department training and orientation of all new hosts and regular trainings to Housekeeping hosts to improve job performance, meet guidelines and standards of service and operation.
- Demonstrate to Housekeeping hosts how to perform each task in job description according to hotel service standard.
- Maintain regular and effective communication with other departments to ensure the smooth operation of housekeeping functions.
- Monitor daily arrivals according to occupancy report in co-ordination with the laundry and housekeeping management.
- Confirm daily arrivals in occupancy report to determine allocation of tasks for Housekeepers.
- Supervise and inspect the work of housekeeping hosts ensuring high standard of order, hygiene, sanitation, cleanliness and aesthetic value throughout all service areas and assist when necessary.
- Is responsible for the immaculate appearance of all areas of responsibility and cares for all details.
- Ensure room amenities and food amenities are placed in the room according to standard operating procedure during room inspection.
- Ensure Housekeeping hosts have the tools and equipment needed to effectively carry out their respective area of responsibilities.
- Administer schedules to ensure enough manpower coverage and to minimize overtimes payment.
- Remove furniture, curtains, and other fixtures, which require repair, replacement, spotting, waxing or cleaning.
- Inspect corridors and service areas as assigned to ensure high standard of order and cleanliness.
- Monitor all activities on assigned areas and report irregularities to Security department.
- Ensure all lost and found items are labelled, recorded and stored with housekeeping management.
- Issue and control availability of room keys.
- Respond to guest requests and immediately handles issues and feedback related to Housekeeping.
- Monitor and schedule regular deep cleaning projects when required.
- Ensure Housekeeping office and all storage facilities of housekeeping are kept in good condition and order.
- Maintain stock level requirements of materials, equipment and general supplies and ensures requisitions are made as required.
- Ensure all equipment and machinery is cleaned and maintained in good condition and stored correctly.
- Control inventory of all stock items including linen and cleaning agents to safeguard against loss.
- Control expenses and minimize waste within all areas of Housekeeping
- Assist with performance reviews of housekeeping hosts and prepare guidelines and time frames for improvement.
- Report any health or safety hazards to the housekeeping management.
- Provide assistance to guests in all hotel emergency evacuation and medical procedures.
- Ensure that all housekeeping hosts perform duties in accordance with hotel guidelines.
- Assist in formulating and establishing plans for all aspects of housekeeping management and operation.
- Attend meetings and training as required by supervisors.
- Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
- Strictly adhere to LQA standards and guest comments.
- Perform any additional tasks given to me by the Director of Housekeeping.

**Program length: minimum 3 months.**

**Starting May 2024**

**What’s in

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