Assistant Director Housekeeping

hace 2 semanas

Sant Joan de Labritja, España Six Senses Ibiza A tiempo completo

As Assistant Director Housekeeping, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

**Duties and Responsibilities**

As Assistant Director Housekeeping, I will assume full responsibility for the efficient operation in the following:

- Efficient operation of the Housekeeping department to provide exceptional products and services within brand operating standards.
- Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
- Support the EAM of Rooms/Director of Rooms and focus on the rejuvenation of the room/public area and laundry experience.
- Room amenities, services and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.
- Work in partnership with Front Office/Guest Services, Reservations and F&B to ensure guest’s needs are determined /met and oversee the overall smooth operation of Housekeeping department.
- Have a thorough knowledge of all facilities and services offered by the resort including type of rooms available as well as their location and layout.
- Focus on the rejuvenation of the room/public area and laundry experience.
- Responsible for an exceptional guest experience from arrival to departure. In the event of guest complaints.
- Interaction and communications between departments.
- Ensure that the best practices of Six Senses are fully implemented, maintained and exceeded throughout the department to exceed guest satisfaction.
- All activities within the department will be carried out ethically, honestly and within the parameters of local law.
- Strictly adhere to LQA standards and guest comments.
- Responsible for the management and development of all hosts within the department through the provision of direction.

**Qualifications**:
To execute the position of Assistant Director Housekeeping, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results.
- Bachelor’s degree in Hospitality, Hotel or Business Management and more than five years’ experience in a similar hotel operational role.
- Personally involved, visible and proactive leader with excellent organizational skills, capable of providing focused direction and continuing to establish the property’s prominent position within the market.
- Well-developed capability for strategic decision-making and a track record of proven results in the areas of customer satisfaction, operational excellence, host satisfaction, revenue and profit.
- Intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.
- Responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources, undertake training as needed and to manage through influence.
- Technical skills: Advanced MS Office - Word, Excel, PowerPoint and Outlook. also familiar with various hotel systems including OPERA platforms.
- Knowledge of hotel/resort and policies on room allocation etc. Excellent command of written and spoken English with some knowledge of the local language and customs.
- I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.
- Six Senses Ibiza is an equal-opportunity employer. This policy applies to all terms and conditions of employment._

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