Dir. IT Service Management Region Europe

hace 6 meses

Barcelona, España Novartis A tiempo completo

386239BR

**Dir. IT Service Management Region Europe**:
Spain

**About the role**

Novartis Spanish IT Team is looking for a Director Service Management for Commercial IT organization, Region Europe, based in Barcelona or Hyderabad. This role is accountable for a holistic IT Service Management across Region Europe, which includes Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement governance.
Your responsibilities include, but are not limited to:

- Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered.
- Manage a service operation with standardized services, processes, and tools to provide efficient, high-quality services.
- Provide highest business value through effective management of IT resources (people, financial resources, and services) in all countries across Region Europe.
- Meet customer and internal IT service levels and proactively drive continuous service improvement collaboration with the Service excellence team of IT.
- Collaborates with IT stakeholders of all functions to ensure stability of IT Environment for the business.
- Contribute to enabling operational excellence and continuous improvement in the Service quality across IT.
- Own the delivery of the service ensuring delivery to SLA and Service continuity meeting the consumer needs.

**Commitment to Diversity & Inclusion**:

- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Role Requirements**
- Experience working with large / international teams.
- Experience managing IT projects in international scale and different technologies. Multinational global experience
- Proven ability to develop trust-based relationships with regional stakeholders and influencing skills.
- Proven experience in Process, Service, Operational management activities in companies of same complexity and size.
- Track record delivering global solutions at scale.
- Strong relationship management, supported by previous experience working with senior management.

Nice to have:

- Experience with Salesforce, Content Management, Digital Content Management solutions

Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world.

How can we achieve this?

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
**Division**

Operations

**Business Unit**

DATA, DIGITAL & IT

**Work Location**

Barcelona Gran Vía

**Company/Legal Entity**

Novartis Farmacéutica, S.A.

**Alternative Country 1**

India

**Functional Area**

Technology Transformation

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

No

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