Dir. IT Service Management Region Europe

hace 6 días

Barcelona, España Novartis A tiempo completo

386239BR

**Dir. IT Service Management Region Europe**:
Spain

**About the role**

Novartis Spanish IT Team is looking for a Director Service Management for Commercial IT organization, Region Europe, based in Barcelona or Hyderabad. This role is accountable for a holistic IT Service Management across Region Europe, which includes Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement governance.
Your responsibilities include, but are not limited to:

- Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered.
- Manage a service operation with standardized services, processes, and tools to provide efficient, high-quality services.
- Provide highest business value through effective management of IT resources (people, financial resources, and services) in all countries across Region Europe.
- Meet customer and internal IT service levels and proactively drive continuous service improvement collaboration with the Service excellence team of IT.
- Collaborates with IT stakeholders of all functions to ensure stability of IT Environment for the business.
- Contribute to enabling operational excellence and continuous improvement in the Service quality across IT.
- Own the delivery of the service ensuring delivery to SLA and Service continuity meeting the consumer needs.

**Commitment to Diversity & Inclusion**:

- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Role Requirements**
- Experience working with large / international teams.
- Experience managing IT projects in international scale and different technologies. Multinational global experience
- Proven ability to develop trust-based relationships with regional stakeholders and influencing skills.
- Proven experience in Process, Service, Operational management activities in companies of same complexity and size.
- Track record delivering global solutions at scale.
- Strong relationship management, supported by previous experience working with senior management.

Nice to have:

- Experience with Salesforce, Content Management, Digital Content Management solutions

Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world.

How can we achieve this?

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
**Division**

Operations

**Business Unit**

DATA, DIGITAL & IT

**Work Location**

Barcelona Gran Vía

**Company/Legal Entity**

Novartis Farmacéutica, S.A.

**Alternative Country 1**

India

**Functional Area**

Technology Transformation

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

No

  • Dir. IT Service Management Region Europe

    hace 2 semanas

    Barcelona, Barcelona, España Novartis A tiempo completo

    386239BRDir.IT Service Management Region Europe:SpainAbout the roleNovartis Spanish IT Team is looking for a Director Service Management for Commercial IT organization, Region Europe, based in Barcelona or Hyderabad. This role is accountable for a holistic IT Service Management across Region Europe, which includes Processes, Service Operations as well as...

  • IT Service Manager Region Europe West

    hace 1 mes

    Barcelona, España Linde GmbH A tiempo completo

    Linde GmbH, Gases DivisionIT Service Manager Region Europe West (m/f/d)Porto, Portugal, Pullach nearby Munich. Germany or Barcelona, Spain | req15641 What you will enjoy doing As IT Service Manager Region Europe West (REW), it will be responsible for all services provided to our service consumers and to...

  • IT Service Manager Region Europe West

    hace 4 semanas

    Barcelona, España Linde GmbH A tiempo completo

    Linde GmbH, Gases DivisionIT Service Manager Region Europe West (m/f/d)Porto, Portugal, Pullach nearby Munich. Germany or Barcelona, Spain | req15641 What you will enjoy doing As IT Service Manager Region Europe West (REW), it will be responsible for all services provided to our service consumers and to...

  • IT Business Partner Director, Region Europe

    hace 7 días

    Barcelona, España Novartis A tiempo completo

    386666BR **IT Business Partner Director, Region Europe**: Spain **About the role** Novartis Spanish Data& Digital IT Team is looking for a Director for Region Europe for Commercial organization, based in Barcelona. This role is accountable for the governance, delivery and adoption of IT solutions across Region Europe within Commercial area. This role...

  • Europe IT Incident Management Leader

    hace 4 semanas

    Barcelona, España Eurofins A tiempo completo

    Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with...

  • Europe IT Incident Management Leader

    hace 3 semanas

    Barcelona, España Eurofins A tiempo completo

    Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with...

  • IT Service Manager

    hace 2 meses

    Barcelona, España Eurofins A tiempo completo

    Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with...

  • IT Service Manager

    hace 2 semanas

    Barcelona, Barcelona, España Eurofins A tiempo completo

    Company DescriptionEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with...

  • Head of IT Service Management

    hace 3 semanas

    Barcelona, España Galderma A tiempo completo

    With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the leading company solely dedicated to skin and advancing the future of dermatology. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all,...

  • Head of IT Service Management

    hace 2 semanas

    Barcelona, Barcelona, España Galderma A tiempo completo

    With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the leading company solely dedicated to skin and advancing the future of dermatology.We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all,...

  • IT Service Management Trainee

    hace 3 semanas

    Barcelona, España MCR International A tiempo completo

    Descripción del Trabajo / Job Description - AH-2401-24 IT SERVICE MANAGEMENT TRAINEE BARCELONA ¿Tienes interés en comenzar y desarrollar tu carrera profesional en el sector Healthcare y en la Industria Farmacéutica? Desde Solo Talentos Farma, nos encontramos en búsqueda activa de una persona que se incorpore para realizar prácticas en el departamento...

  • Account Manager Iii

    hace 6 días

    Barcelona, España Clariant A tiempo completo

    .Account Manager III - Crop Solutions Chemicals Europe Region (38614) Job ID: 38614 | Location: Barcelona, Barcelona, SpainEnsure implementation of Crop Solutions Strategy in the sub-region. Identifies and convert business opportunties across various Crop Solutions related application fields and markets. Drives execution of regional customers projects across...

  • IT Service Management Engineer

    hace 2 semanas

    Barcelona, España lastminute.com A tiempo completo

    **Company Description** Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink". We continuously invest in talented people who ensure our offering is closer to the needs...

  • Head of Service Management

    hace 3 semanas

    Barcelona, España Werfen A tiempo completo

    **Job Overview**: - Post Date - April 12, 2024 - Number - WEBWW-2024-000036 - Job Function - IT - Location - Barcelona - Country - Spain **About the Position**: Werfen is a family-owned, innovative company founded in 1966 in Barcelona, Spain. With the headquarter in Barcelona, it operates directly in 30 countries, more than 100 territories through...

  • Manager Technical Services Europe

    hace 2 meses

    Barcelona, España Westerman A tiempo completo

    Westerman is a leading firm of high-value intelligent solutions in the area of executive search whose work philosophy is based on the combination of the boutique model of international headhunting with a strong digital approach based on e-searching.We collaborate with a company in the pharmaceutical sector with an international presence in the search for an...

  • It Service Delivery Manager

    hace 1 mes

    Barcelona, España Zurich Insurance Company A tiempo completo

    Our opportunity Join our dynamic IT team dedicated to : Delivering high-quality IT services that meet the needs of our clients and staff Implementing and managing service delivery processes, metrics, and reporting Continuously improving our IT service delivery standards and practices As an IT Service Delivery Manager, you will oversee all aspects of our IT...

  • It Service Delivery Manager

    hace 2 semanas

    Barcelona, Barcelona, España Zurich Insurance Company A tiempo completo

    Our opportunityJoin our dynamic IT team dedicated to :Delivering high-quality IT services that meet the needs of our clients and staffImplementing and managing service delivery processes, metrics, and reportingContinuously improving our IT service delivery standards and practicesAs an IT Service Delivery Manager, you will oversee all aspects of our IT...

  • It Service Delivery Manager

    hace 4 semanas

    Barcelona, España Zurich Insurance Company A tiempo completo

    Our opportunity Join our dynamic IT team dedicated to : Delivering high-quality IT services that meet the needs of our clients and staff Implementing and managing service delivery processes, metrics, and reporting Continuously improving our IT service delivery standards and practices As an IT Service Delivery Manager, you will oversee all aspects of our IT...

  • IT Service Management Trainee

    hace 2 semanas

    Barcelona, Barcelona, España MCR International A tiempo completo

    del Trabajo / Job Description AHIT SERVICE MANAGEMENT TRAINEEBARCELONA¿Tienes interés en comenzar y desarrollar tu carrera profesional en el sector Healthcare y en la Industria Farmacéutica? Desde Solo Talentos Farma, nos encontramos en búsqueda activa de una persona que se incorpore para realizar prácticas en el departamento de IT para una importante...

  • IT Service Management Engineer

    hace 2 meses

    Barcelona, España lastminute.com A tiempo completo

    Company Description is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as , Volagratis, Rumbo, , Bravofly, Jetcost and Hotelscan.  Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in...