Trainer - German Market

hace 2 días


Malaga, España Webhelp A tiempo completo

**We are seeking an experienced Trainer for our Egencia project.**

This is a role that takes new hires through their initial classroom training and then supports them "on the job". Working alongside the rest of the Training team and the Onboarding team leader, the Trainer will ensure that all staff are able to offer 1st class customer service at all times.
- Ideally have a minimum of 1 year documented experience as a Trainer in a travel-related industry (preferred).
- Have experience of working within a company with multi-lingual staff.
- Be able to share industry and product knowledge to individuals with varying levels of experience.
- Demonstrate excellent communication skills - at all levels.
- Have previous experience in on the job coaching - to ensure all team members are at the same level of competency.
- Show a passion for the travel industry.
- Be able to follow a training plan provided by our client but be able to offer ideas for improvement where necessary.
- Be a team player with the best interests of the project in mind at all times.
- Ideally “expert” level of Amadeus or other GDS.
- Have excellent written and spoken English language skills - either as a first or a second language.

**We offer**:

- Fully legal Spanish contract from day one.
- Competitive salary
- Schedule: Monday to Friday from 9:00 to 17:00
- Opportunity to work in a multi-lingual environment with employees from all over Europe.
- The chance to join one of the world's largest BPO companies.
- An environment that puts its people first.
- Modern, open-plan offices.
- Regular team social events.
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in pro-portion to time worked)*

**Requirements**:

- You have native level or excellent bilingual in German and fluent English.
- High level of understanding of the customers’ products and services plus expert level of GDS
- Articulate, dynamic, professional and confident with a passion for customer service and commitment to excellence;
- Excellent communication skills (verbally and written);
- Excellent interpersonal skills with ability to manage relationships at all levels across diverse cultural backgrounds (internally and externally);
- Flexible, pro-active, “can do” attitude;
- Ability to adapt to an ever-changing environment;
- Punctual, reliable and loyal.
- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

RRQ22-006527-1-GERMANY


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