IT Technician

hace 2 meses

Madrid, España Expleo Group A tiempo completo

Overview:
En Expleo Iberia, como Consultora de Ingeniería y Tecnología, brindamos experiência técnica avanzada en múltiples industrias a numerosos clientes, líderes en mercado. Ubicados en España desde hace 20 años, tenemos oficinas en las principales ciudades de la península. Contamos con el talento de más de 350 empleados, dando los mejores servicios de consultoría de ingeniería, calidad y gestión a lo largo de todo el ciclo de vida del producto, desde las fases de I+D y diseño conceptual hasta la puesta en marcha.

Estamos buscando un **Técnico de IT (H/M) **para incorporarse a nuestros equipos de** Digital.**

**Responsibilities**:

- Instalar, configurar y mantener componentes de hardware y software (estaciones de trabajo).
- Resolver incidentes relacionados con la red.
- Proporcionar soporte técnico y asistencia a usuarios finales, tanto de forma remota como en el sitio, para resolver problemas de hardware, software y redes de manera oportuna. El soporte se realizará por teléfono/correo electrónico y ServiceNow.
- Proporcionar y configurar dispositivos para los recién llegados (teléfono, incluida la gestión de líneas, computadora portátil) y brindar capacitación. Incluyendo la gestión de inventario de dispositivos y consumibles.
- Realizar actualizaciones regulares del sistema, parches y mejoras para garantizar la seguridad y la funcionalidad cuando sea necesario.
- Diagnosticar y solucionar problemas de hardware y software, identificar las causas raíz e implementar soluciones efectivas.
- Gestionar cuentas de usuario, permisos y derechos de acceso de acuerdo con las políticas de la empresa y las mejores prácticas de seguridad.
- Colaborar con equipos internos y proveedores externos para resolver problemas técnicos complejos e implementar nuevas iniciativas de TI.
- Documentar procedimientos técnicos, configuraciones y pasos de resolución de problemas para futuras referencias y compartir conocimientos.
- Mantenerse al día con las tecnologías emergentes, tendencias y mejores prácticas en la industria de TI para mejorar continuamente habilidades y conocimientos.
- Supervisar el funcionamiento adecuado de las salas de reuniones (entorno Cisco)

Qualifications:
Título universitario en Informática, Ciencias de la Computación o campo relacionado.

**Skills**:

- Experiência comprobada como Técnico de IT u rol similar, con un sólido conocimiento de sistemas, infraestructura y tecnologías de IT.
- Dominio en la instalación, configuración y resolución de problemas de hardware, software y componentes de redes.
- Conocimientos sólidos de sistemas operativos (por ejemplo, Windows, IOS, Android), software de productividad (por ejemplo, Microsoft Office 365) y protocolos de red (por ejemplo, TCP/IP, DNS, DHCP).
- Habilidades analíticas y de resolución de problemas sólidas, con la capacidad de diagnosticar y resolver problemas técnicos de manera efectiva.
- Excelentes habilidades de comunicación e interpersonales, con la capacidad de interactuar profesionalmente con clientes, colegas y proveedores.
- Capacidad para trabajar de forma independiente y colaborativa en un entorno acelerado, gestionando múltiples prioridades y plazos.
- Se requiere hablar dos idiomas: español e inglés. El francés es un plus.
- Certificaciones son un plus.

**Experience**:
Al menos 3 años de experiência en el mismo rol.

**Benefits**:

- Entorno de trabajo colaborativo: estamos hombro con hombro con nuestros clientes y nuestros compañeros en los buenos tiempos y los desafíos.
- Empoderamos a todos los profesionales apasionados por la tecnología al permitirles expandir sus habilidades y participar en proyectos inspiradores.
- Expleo Academy: le permite adquirir y desarrollar las habilidades adecuadas mediante la entrega de un conjunto de cursos de capacitación acreditados.
- Beneficios competitivos de la empresa tales como plan de compensación flexible, beneficios sociales, etc...; Sueldo competitivo de acuerdo a la experiência brindada.
Siempre trabajando como un solo equipo, nuestra gente no tiene miedo de pensar en grande y desafiar el status quo.
- “Somos una empresa que ofrece igualdad de oportunidades y aceptamos solicitudes de todas las personas debidamente cualificadas, independientemente de su raza, sexo, discapacidad, religión/creencia, orientación sexual o edad”._

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