Procurement Analyst, Procurement Helpdesk
hace 2 semanas
B2/C1 English level - Previous experience in Purchasing or shared service centers advantageous - Experienced in MS Office - in particular MS Excel - Knowledge on ERP systems (e.g. SAP, ORACLE, Coupa) in large organizations
Amazon is hiring a Procurement Analyst to be based in our corporate offices in Barcelona. As member of our Global Procurement Shared Services (GPSS) team you support globally procurement and business teams by delivering operational procurement tasks and projects.
SCOPE:
- Provide functional support to the Amazon Business Procurement network for operational and administrative support tasks. This includes daily execution of tickets for support, documents creation, delivery tracking and escalation, supplier support, content and tools creation & maintenance, project management and communication with internal and external stakeholders.
**MAIN RESPONSIBILITIES**:
- Process daily remedy tickets
- Process delivery queries and reconciliation
- Point of contact for some outside vendors/manufacturers
- Triage requests for support.
- Proactively participate to projects that aim to improve our internal customers and procurement stakeholders experience and service level.
- Work in full compliance with the company Spending and Transaction policy.
- Proactively manage and decrease the number of SIM tickets, ensuring a robust automatized and self-service support.
- Create surveys and persona's interview to measure satisfaction and to detect opportunities of improvement.
- Support Kaizen and continuous improvement projects
KEY PERFORMANCE INDICATORS:
- Meet service level agreements (SLA) for standard tasks (e.g. ticket resolving time...)
- Meet SLA for ticket management
- Achieving assigned project targets / objectives
Key job responsibilities
- Customer obsessed : good customer relationship management, good ability to work according to customer needs.
- Comply with our Service Level Agreements (SLA)
- Project management and coordination
- Data and problem analysis
- Procurement content creation and maintenance for materials, tools, wikis, self-service solutions to support our customers and stakeholders.
A day in the life
- Check request for supports (tickets)
- Solve or triage tickets
- Participate to projects that aims to improve our support to our internal customers, to our stakeholders and suppliers.
- Creation and maintenance of Procurement related content.
- Creation and maintenance of Self-service support tools (Chatbot, smart-forms)
- Cross-functional work with other procurement teams
- Proactively identify issues, find their root causes and propose actions or solutions.
- Participate to initiatives or projects that aim to improve Procurement employee experience.
About the team
- Our team is focus on providing the best level of service and support to our internal customers, stakeholders and suppliers.
- We triage and we resolve requests for Procurement support via tickets, according to our SLAs.
- We create materials, tools, contents, wikis, surveys that aim to improve the support and the experience of our customers. We are responsible of their maintenance and enhancement.
- We help other Procurement team to improve the support they provide to their customers through automatized and self-service solutions.
- We identify and analyze Procurement related issues. We investigate to understand their root causes and we propose and take actions to fix them.
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