Emea Service Relationship Manager

hace 7 días

Madrid, España Experian A tiempo completo

Company Description

We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making.

We also help people to check their credit report and credit score, and protect against identity theft. In 2020, for the sixth consecutive year, Experian has been named to Forbes Magazine’s Top 100 list of the “World’s Most Innovative Companies.”

We employ approximately 17,000 people in 44 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

At Experian, we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

**Job Description**:
Our Service Relationship Managers are responsible for driving Client Advocacy and Satisfaction for our most strategic Clients & Partners our Cloud Clients.

As a Service Relationship Manager, you will be passionate about Service and delivering real results, putting our client’s needs at the heart of everything you do. You will excel at developing strong relationships across a global geography.

As the Voice of the Client, you will be their advocate in the business, working pro-actively to lead and drive continual service improvement across the end to end client journey to drive value and create client loyalty.

You will take ownership for delivering measurable improvements, developing creative solutions and working collaboratively orchestrating and influencing stakeholders across the Market, Regional and Global internal teams.

As the in life Operational Single Point of Contact for the client, you will provide consistency and simplicity in how our clients engage with us in a complex environment, making it easy to work with us. You will take responsibility for client escalations, managing them through to a successful conclusion with both the client and Experian.

You will successfully engage, support and influence client key stakeholders becoming an expert in understanding their business, solutions and needs, seeking opportunities to develop and enhance our business and service relationship and their solutions to deliver greater value, sharing Experian / Best Practice within the client’s environment.

As our Service expert in the market, you will be the guardian of our SLA documentation, supplying these for deals and supporting bespoke client support requests, seeking to understand client requirements and needs, propose appropriate options and engage the right areas for guidance and approval.

Key Responsibilities of the role include:

- Service Review Management - Planning, preparation and performance reporting.
- CSI (Continuous Service Improvement) - Creating, tracking, updating and owning live Client Improvement plans and the delivery of measurable improvements across all areas of the client journey
- Responsible for stakeholder management, creating and leading a virtual team through regular reviews to drive improvements and identify opportunities to enhance the client experience across the end to end customer journey.
- Risk identification and management
- Client Escalation - Resolution Ownership and reporting.
- NPS - Owning our NPS cycle with our clients, driving participation and response rates, ensuring all feedback is responded to and developed into measurable actions within the Continuous Service Improvement Plan.
- Managing the delivery and in-life support of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded.
- Responsible for building excellent stakeholder relationships with all areas of the business to enhance overall client satisfaction.
- Work alongside the aligned sales team / account director to propose new service elements/requirements of new business as well as highlighting upsell and retention opportunities
- Responsible for ensuring that relevant business areas take responsibility for their functional actions and customer experience journeys, making requests and escalation for support where required.
- Leading and coordinating regular internal & external client meetings to build trust and profile, assess status of ongoing tasks, results of Experian projects / support, identify and drive continual service improvement opportunities and prospect future business opportunities.
- Participation in Monthly Market Reviews to give client insight, progres

  • Emea Service Relationship Manager

    hace 7 días

    Madrid, España Experian A tiempo completo

    Company Description We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score, and protect against identity theft....

  • Service Relationship Manager

    hace 7 meses

    Madrid, España Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time **Company Description**: Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for...

  • Service Relationship Manager

    hace 7 meses

    Madrid, España Experian A tiempo completo

    **Company Description** Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped...

  • Service Relationship Manager

    hace 7 meses

    Madrid, España Fortinet A tiempo completo

    **Working on a hybrid model - 3 days a week in a Fortinet office** **We are specifically looking for a Spanish/English speaker and are flexible on location of country within Europe. We have a number of offices in Spain, UK, France, Italy.** The Service Relationship Manager’s (SRM) main goal is to build strong pivotal relationships with a select group of...

  • Service Commercial Manager

    hace 7 meses

    Madrid, España Sungrow EMEA A tiempo completo

    Your mission Hey there and welcome to your new Opportunity with us. Being a Service Commercial Manager is an exciting task since you are the superhero our clients need. You know what setup of our solutions will satisfy their needs, therefore, these here are your most important tasks: - Lead preparation of tenders, bids, and proposals for Sungrow customers...

  • Production Relationship Manager

    hace 7 meses

    Madrid, España BNP Paribas A tiempo completo

    BNP Paribas Corporate & Institutional Banking provides large companies, multinationals and financial institutions with various solutions in the areas of advisory, financing, transactional banking, capital markets, settlement, clearing and custody of securities, asset and fund management services and solutions for corporate issuers. It has 620 professionals...

  • Associate, Relationship Manager

    hace 7 meses

    Madrid, España BlackRock A tiempo completo

    Description About this role BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions — from rigorous fundamental and quantitative active...

  • Service Commercial Manager

    hace 7 meses

    Madrid, España Sungrow - EMEA A tiempo completo

    **Your mission**: Hey there and welcome to your new Opportunity with us. Being a Service Commercial Manager is an exciting task since you are the superhero our clients need. You know what setup of our solutions will satisfy their needs, therefore, these here are your most important tasks: - ** Lead preparation of tenders, bids, and proposals** for Sungrow...

  • Business Relationship Manager Emea

    hace 2 meses

    Madrid, España Importante Grupo A tiempo completo

    .The position reports to the IT EMEA BRM Manager Operations & Finance. She/he belongs to the BRM Zone team with the BRM Zone EMEA Finance and BRM Coordinator as direct colleagues. The BRM Zone team reports to the IT EMEA Operations & Finance Director. 18 BRMs (15 in Local and 3 in Zone) belong to IT EMEA who are the key IT points of contact for all the...

  • Service Commercial Manager

    hace 6 meses

    Madrid, España Sungrow EMEA A tiempo completo

    Your mission Hey there and welcome to your new Opportunity with us. Being a Service Sales Manager is an exciting task since you are the superhero our clients need. You know what setup of our solutions will satisfy their needs, therefore, these here are your most important tasks: - Lead preparation of tenders, bids, and proposals for Sungrow customers in...

  • Service Commercial Manager

    hace 7 meses

    Madrid, España Sungrow EMEA A tiempo completo

    Your mission Hey there and welcome to your new Opportunity with us. Being a Service Sales Manager is an exciting task since you are the superhero our clients need. You know what setup of our solutions will satisfy their needs, therefore, these here are your most important tasks: - Lead preparation of tenders, bids, and proposals for Sungrow customers in...

  • Enterprise Service Manager

    hace 7 días

    Madrid, España AWS EMEA SARL (Spain Branch) A tiempo completo

    Computer Science Degree or Math background preferred - 20+ years of IT consulting/management experience, with demonstrated IT Transformation experience in customer-facing roles - 10 + years working with Commercial Enterprise customers as a consultant or part of a Professional Services organization. - A proven track record of managing and delivering...

  • Service Commercial Manager

    hace 7 meses

    Madrid, España Sungrow - EMEA A tiempo completo

    **Your mission**: Hey there and welcome to your new Opportunity with us. Being a Service Sales Manager is an exciting task since you are the superhero our clients need. You know what setup of our solutions will satisfy their needs, therefore, these here are your most important tasks: - ** Lead preparation of tenders, bids, and proposals** for Sungrow...

  • Relationship Manager

    hace 1 mes

    Madrid, España Sagan A tiempo completo

    .Job Title: Relationship ManagerLocation: Remote (EST Time zone)Salary Range: up to 2000 USDWork Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge...

  • Corporate Relationship Manager

    hace 1 mes

    Madrid, España Ebury A tiempo completo

    Corporate Relationship Manager Ebury - Madrid - Office based 4 days a week - 1 day flexible working from homeWe are looking for a Corporate Relationship Manager in our Madrid Office, with proven dealing/trading experience and exceptional sales skills.Our Relationship Managers make the magic happen. They offer expert and bespoke suggestions and ideas to our...

  • Corporate Relationship Manager

    hace 3 días

    Madrid, España Ebury A tiempo completo

    .Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi.We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Corporate Relationship Manager Ebury Madrid - Office based 4 days a week - 1 day flexible working from home We...

  • Client Relationship Manager

    hace 3 semanas

    Madrid, Madrid, España Best Hire A tiempo completo

    Job Title: Client Relationship ManagerAbout the Job:We are seeking an experienced Client Relationship Manager to lead our client service team in Madrid. As a key member of our team, you will be responsible for managing client relationships, ensuring high levels of customer satisfaction and driving business growth.Key Responsibilities:Manage and maintain...

  • Relationship Manager

    hace 4 semanas

    Madrid, España Sagan A tiempo completo

    Job Title: Relationship ManagerLocation: Remote (EST Time zone)Salary Range: up to 2000 USDWork Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge...

  • Relationship Manager

    hace 1 mes

    Madrid, España Sagan A tiempo completo

    Job Title: Relationship ManagerLocation: Remote (EST Time zone)Salary Range: up to 2000 USDWork Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge...

  • (Brj21) Business Relationship Manager Emea

    hace 3 días

    Madrid, España Ares Consultores A tiempo completo

    The position reports to the IT EMEA BRM Manager Operations & Finance.She/he belongs to the BRM Zone team with the BRM Zone EMEA Finance and BRM Coordinator as direct colleagues.The BRM Zone team reports to the IT EMEA Operations & Finance Director.18 BRMs (15 in Local and 3 in Zone) belong to IT EMEA who are the key IT points of contact for all the Supply...