Customer Service Agent

hace 1 semana

Madrid, España MSX INTERNATIONAL A tiempo completo

**Customer Service Agent - German (m/w/d)**

**Haben Sie Lust Erfahrung im Kundenservice zu sammeln? Möchten Sie sich neuen Herausforderungen stellen?**

**Dann hat MSX International den richtigen Job für Sie**

**Zielsetzung**:
Unsere **Customer Service Agents (m/w/d)** sind Hauptansprechpartner für die Besitzer von OEM-Fahrzeugen. Sie vertreten den OEM bei der Interaktion mit den Kunden, stellen eine schnelle und effektive Lösung von Fällen sicher und konzentrieren sich auf die kontinuierliche Verbesserung der Servicequalität, um die Kundenzufriedenheit und Projektziele zu erreichen.

**Verantwortlichkeiten der Agents**:

- Bearbeitung von Fahreranfragen: Bearbeitung von Anfragen über verschiedene Kanäle, um sicherzustellen, dass das Problem erkannt und verstanden wird.
- Fernunterstützung: Identifizierung und Behebung der Ursachen von Anfragen.
- Aufzeichnung aller Kundenkontakte, um die Handlungen zu verfolgen.
- Datenverwaltung: Eingabe der relevanten Kundendaten in das Case Management System.
- Zusammenarbeit im Team: Teilnahme an Teambesprechungen, Austausch persönlicher Ergebnisse und Feedback um zu den Erfolgen und Zielen beizutragen.
- Prozessverbesserung: Kontinuierliche Arbeit zur Verbesserung der Effizienz und Qualität der Prozessabläufe.
- Dokumentation: Vorbereitung, Aktualisierung und Archivierung aller erforderlichen Dokumente, Vorlagen und Aufzeichnungen.
- Teilnahme an Besprechungen nach Bedarf, Bereitstellung persönlicher Ergebnisse und Feedback.

LI-MU1

Spain-Madrid

**Das bringen Sie mit**:

- Fließende Deutsch
- (C1) und gute Englischkenntnisse (B2) in Wort und Schrift
- Starke zwischenmenschliche Fähigkeiten mit einer überzeugenden und verhandlungsorientierter Haltung.
- Ausgezeichnete Kommunikationsfähigkeiten über eine Vielzahl von Kanälen, einschließlich des Deuten von verbaler und nonverbaler Kommunikation.
- Konfliktlösungsfähigkeiten, mit einem teamorientierten Ansatz um Meinungsverschiedenheiten positiv zu lösen.
- Problemlösungsfähigkeiten, mit logischem Denken zur Aufschlüsselung komplexer Sachverhalte und Lösungsfindung.
- Anpassungsfähigkeit, um mit Zeitdruck und wechselnden Prioritäten zurecht zu kommen.
- Belastbarkeit, Disziplin, Pragmatismus und Pünktlichkeit bei den eigenen Aufgaben.
- Flexibilität und Proaktivität bei der Bewältigung mehrerer Aufgaben, Planung und Erstellung von Notfallplänen.
- Fähigkeit zur effektiven Kommunikation mit MSX-Führungskräften und in multidisziplinären, multikulturellen Teams zu arbeiten (Einfühlungsvermögen ist ein Plus).
- MS Office365-Anwendungen (Grundkenntnisse in PowerPoint und Excel).
- Erfahrung in der Kundenbetreuung ist ein Plus.
- Grundkenntnisse der Automobilbranche, einschließlich der Verkaufs
- und After-Sales-Prozesse, sind von Vorteil.

**Was wir Ihnen bieten**:

- Unbefristeter Vertrag in Vollzeit. 40 Stunden pro Woche, Montag - Freitag.
- Sie werden Teil eines großartigen Teams von Fachleuten in einem international konsolidierten Unternehmen sein.
- Sie werden einen globalen Einblick in den Automobilsektor bekommen, in Bezug auf Kunden, Lieferanten, Berater und Händler.
- MSX-Basar: Ein Einkaufsportal exklusiv für MSX-Mitarbeiter.
- 23 Tage Urlaub + 3 zusätzliche Tage.
- Interner Ausbildungsplan.

**Sind Sie der Meinung, dass Sie die ideale Person für diese Position sind? Wir möchten Sie kennenlernen Bewerben Sie sich schnell für das Angebot und wir werden Ihre Bewerbung prüfen.**

**Über** MSX**

Seit 1931 ist MSX Partner der Automobilindustrie (PKW, NFZ, Motorrad) und bietet Dienstleistungen zur Optimierung von Händlernetzwerken an. Als schnell wachsendes Unternehmen sind wir mit über 6.500 Mitarbeitenden in mehr als 80 Ländern global vertreten. Unser Expertenwissen setzen wir in den folgenden 8 Bereichen ein:

- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance

**The MSXI Purpose**

To empower Movers and Makers to thrive in our ever-changing world

**The MSXI Mission**

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

**The MSXI Vision**

To enhance every journey in the world of mobility

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