Prácticas Customer Support
hace 3 meses
Kanguro es una startup de logística con alto potencial de crecimiento, fundada en Barcelona. Nuestra misión es transformar la logística de última milla, haciéndola más cómoda y eficiente para el carrier, y mejorando la experiência de recepción de paquetería para el usuario final y apoyando al comercio local. A través de nuestra innovadora red de puntos de conveniencia, facilitamos entregas fuera del hogar de manera eficiente, cómoda y sostenible. Colaboramos con los principales operadores logísticos de España, lo que nos permite ofrecer una red de puntos de recogida universal.
Tareas
- Proporcionar soporte de primera línea a los usuarios de nuestra plataforma
- Gestionar consultas y resolver incidencias a través de múltiples canales (chat, correo electrónico, teléfono, plataformas internas, etc)
- Coordinar con el equipo de operaciones para solucionar problemas relacionados con envíos y entregas
- Recopilar feedback de los usuarios para mejorar la experiência del cliente y la plataforma
- Colaborar en la creación y actualización de la base de conocimientos para usuarios
**Requisitos**:
- Grado medio o superior
- Duración: 6 meses
- Vivir en Barcelona
Beneficios
- Prácticas remuneradas con 500€ brutos al mes.
- Plan de carrera profesional con posibilidad de aumentar responsabilidades, horario y salario tras seis meses, con alta posibilidad de ofrecer un contrato laboral.
- Trabajar en una startup de rápido crecimiento con una cultura vibrante y un equipo apasionado.
Únete a nuestro equipo en Kanguro Ayúdanos a moldear el futuro de la logística y contribuir a un mundo más verde y sostenible.
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