Technical Support

hace 3 semanas


Madrid, España TheWiseSeeker A tiempo completo

Multinacional del sector IT busca Technical Support para su sede en Madrid Centro.

Tareas
- \- Recibir y abordar los asuntos planteados por el equipo de Customer Success.
- \- Colaborar con los equipos de Éxito de clientes y Desarrollo para garantizar la finalización puntual de los elementos dentro de los SLA acordados.
- \- Priorizar los elementos en función de su prioridad.
- \- Investigar los elementos revisando y comprendiendo los errores en Hangfire y AWS CloudWatch.
- \- Investigar problemas relacionados con los datos en la base de datos.

**Requisitos**:

- \- Gran capacidad de triaje e investigación.
- \- Sólida formación técnica con conocimientos de SDLC y pila de llamadas de SW.
- \- Comprensión del flujo de aplicaciones.
- \- Capacidad para leer e interpretar errores en Hangfire y AWS CloudWatch.
- \- Dominio de SQL.
- \- Habilidades de comunicación efectivas.
- \- Buenas habilidades de comunicación en inglés.

Beneficios

\- Contrato indefinido

\- Salario competitivo

\- Jornada de 40 horas a la semana, presencial en Madrid.


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