Danish Technical Support

hace 4 semanas

Madrid, España Recruit4Work S.L. A tiempo completo

Do you want to experience Mediterranean life? Then we have the job for you We are looking for technical support candidates who want to start working and living in Greece. You can experience the Mediterranean life, try the traditional cuisine, enjoy the weather, and visit the hotspots. Want to start this next adventure? Check out this position

For one of the biggest names in tech, we are looking for Technical support agents. In this challenging role, you will help end clients solve technical problems and answer any questions they may have.

Our ideal candidate
  • Fluent in Danish
  • Working proficiency in English
  • A natural team player - we believe in supporting and developing our people,
  • Someone who loves to give and receive fantastic customer service - we want you to treat every call, email or social media post as an opportunity to delight our customers
With knowledge:
  • Ability to use the desktop computer system
  • Ability to use Internet applications
  • Usage of MS Office
Daily tasks
  • Assistance: helping customers with the settings of their accounts as well as downloading and installing apps and content.
  • Refund request: process refund requests on behalf of the customers.
  • Payment account issues: Assist customers with setting up their payment accounts as well as troubleshooting related issues.
  • Unauthorized charges: guiding customers to report issues related to unauthorized charges and processing related requests.
  • 3rd party (developer) issues: offering high-level support for developer issues and, where necessary, referring the customer to the developer.
  • Gift Card issues: guiding customers on the usage of Client G Gift cards
Key Responsibilities
  • Strive towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry
  • Provide Support Services
  • Log calls/cases into the customer relationship database and follow escalation procedures to resolve problems
  • Track and follow cases to ensure that they closed in an efficient and timely manner
  • Provide and maintain strong, professional relationships with all customers and show empathy at all times
  • Follow Contact Centre procedures and ensure availability to take calls, adopting the transaction handling procedure and AUX code guidelines
  • Work effectively as part of a team, developing effective and supportive relationships with colleagues and management
  • Follow escalation policies and procedures
  • Provide feedback to his/her superior on new/emerging issues that have been identified and work to proactively highlight areas that need to be improved
  • Take on board feedback and adapt skills accordingly
  • Follow and apply Regulations regarding personal and performance data confidentiality and security
  • Attend recurrent training published by the Client/Company on a regular basis
  • Be positive and proactive and have a desire to apply continuous improvement processes
Required skills
  • Excellent communication skills
  • High School diploma or equivalent.
  • High understanding of IT topics such as storage, networking, windows / Mac
  • Use of production tools
  • Use of Phone/Mail System
  • CRM Tool
  • CCMS
  • Ability to communicate correctly and clearly
  • Ability to clearly understand a problem statement. Complaint Handling
  • Problem Solving Skills: Ability to approach problems logically
  • Ability to effectively manage customer enquiries via all types of channels
  • Strong troubleshooting
  • Knowledge of tools used for troubleshooting
  • Product Specific Knowledge as Escalation Process and Case Handling
Benefits
  • Excellent benefits package
  • Multilingual and excellent work environment to provide the customer service
  • Extensive training
  • Adaptation to Greek Culture and Greek language Courses,
  • Internal employee incentives
  • Located in an amazing office in Greece with excellent transport links
  • Excellent relocation package with a great support system for non local hires
  • Extra Private Health insurance
  • Enjoy life in Greece, there are loads of social & sports events
Location

Piraeus, Athens (Greece)

  • Danish Technical Support

    hace 4 semanas

    Madrid, España Recruit4Work S.L. A tiempo completo

    For one of the biggest names in tech, we are looking for Technical support agents. In this challenging role, you will help end clients solve technical problems and answer any questions they may have. - Fluent in Danish - Working proficiency in English - A natural team player - we believe in supporting and developing our people, **With knowledge**: -...

  • Czech Technical Support

    hace 2 días

    Madrid, España Recruit4Work S.L. A tiempo completo

    For one of the biggest names in tech we are looking for Technical support agents. In this challenging role you will help end clients solve technical problems and answer any questions they may have.Our ideal candidate isA natural team player - we believe in supporting and developing our people,Someone who loves to give and receive fantastic customer service -...

  • Technical Support

    hace 1 mes

    Madrid, España TheWiseSeeker A tiempo completo

    Multinacional del sector IT busca Technical Support para su sede en Madrid Centro. Tareas - \- Recibir y abordar los asuntos planteados por el equipo de Customer Success. - \- Colaborar con los equipos de Éxito de clientes y Desarrollo para garantizar la finalización puntual de los elementos dentro de los SLA acordados. - \- Priorizar los elementos en...

  • Technical Support Detection

    hace 17 horas

    Madrid, España Viking EMEA A tiempo completo

    Aiming to enhance our product support teams, we are looking for as technical support focused on our detection product line. As a technical support of the detection product range, you will support our international sales teams and customers in the implementation of their projects using our fire protection solutions and system components. Tasks Your duties...

  • Czech Technical Support

    hace 4 días

    Madrid, España Recruit4Work S.L. A tiempo completo

    For one of the biggest names in tech we are looking for Technical support agents. In this challenging role you will help end clients solve technical problems and answer any questions they may have. Our ideal candidate is A natural team player - we believe in supporting and developing our people, Someone who loves to give and receive fantastic customer...

  • Czech Technical Support

    hace 2 días

    Madrid, España Recruit4Work S.L. A tiempo completo

    For one of the biggest names in tech we are looking for Technical support agents. In this challenging role you will help end clients solve technical problems and answer any questions they may have.Our ideal candidate isA natural team player - we believe in supporting and developing our people,Someone who loves to give and receive fantastic customer service -...

  • Technical Support Manager

    hace 21 horas

    Madrid, España Palo Alto Networks A tiempo completo

    Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking...

  • Technical Support Engineer

    hace 4 días

    Madrid, España Samsotech International A tiempo completo

    **Duties and Responsibilities** - Identifying and resolving technical issues - Providing technical support to clients - Installing and conducting user training sessions on all product - Willingness to travel across the globe including working on shift basis - Developing reports for teams across the business - Contact clients monthly to check system...

  • Customer Technical Support

    hace 1 mes

    Madrid, España Hoppr LTD A tiempo completo

    Make your mark in Connected TV advertising industry - Digital Advertising Project Management to lead our talented team - Start-up tech company (Europe based - Spain) **Who are Hoppr?** Hoppr is a global advertising innovator that has created a low touch platform to bridge the divide between brands and consumers on digital devices. The company’s flagship...

  • Senior Technical Support Engineer

    hace 9 horas

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...

  • Technical Support Engineer

    hace 1 mes

    Madrid, España Tillster A tiempo completo

    Technical Support Engineer – Tier II ON SITE ROLE MUST BE LOCATED/RESIDE IN MADRID About The Opportunity, And You…   Provide technical support for Self Service kiosk, mobile application, and online products – US and International customers Experience Troubleshooting for internal, external customers and some third party entities; diagnose root...

  • Technical Support Manager

    hace 9 horas

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...

  • Senior Technical Support Engineer

    hace 20 horas

    Madrid, España Palo Alto Networks A tiempo completo

    Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're...

  • Technical Support Center Engineer

    hace 1 mes

    Madrid, España Avnet A tiempo completo

    Avnet Abacus Avnet Abacus is a pan-European distributor committed to supporting customers from design to fulfilment. Avnet Abacus’ exceptional linecard features globally recognized manufacturers and an extensive product range that includes interconnect, passive, electromechanical, power supply, energy storage, wireless & sensor products and solutions....

  • Technical Application Support Analyst

    hace 1 mes

    Madrid, España Hexagon PPM A tiempo completo

    Responsibilities Hexagon’s Asset Lifecycle Intelligence division(Hexagon) is looking for a Software Technical Support Analyst to join our team in Spain. If you are interested in taking your next professional challenge in a great multicultural environment, then look at the following opportunity! The Software Technical Support Analyst will provide...

  • Senior Technical Support Engineer

    hace 8 horas

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...

  • Technical Support Engineer

    hace 1 mes

    Madrid, España Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...

  • Senior Technical Support Engineer

    hace 8 horas

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...

  • Senior Technical Support Engineer

    hace 8 horas

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...

  • Czech Technical Support

    hace 3 días

    Madrid, España Recruit4Work S.L. A tiempo completo

    For one of the biggest names in tech we are looking for Technical support agents. In this challenging role you will help end clients solve technical problems and answer any questions they may have. Our ideal candidate isA natural team player - we believe in supporting and developing our people, Someone who loves to give and receive fantastic customer service...