Vendor Manager

hace 3 semanas

Poligono Industrial Alcobendas, España U.S. Bank National Association A tiempo completo

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

**Location: Warsaw/Madrid/Arklow (one preferable)**

**Working model: hybrid**

**The Role**:
The Vendor Manager will collaboration with various internal and external teams to understand business needs and work with external assigned vendor/s to ensure they consistently meet Elavon requirements.

The Vendor Manager will join a team that is responsible for executing a business strategy for the speedy delivery/frictionless customer experience and operational excellence which will form a key part of the responsibilities.

**Role key Responsibilities**:

- Overall responsibility & accountability for assigned POS Vendors,
- Day to day oversight of assigned POS Vendors delivering services to Elavon customers across the EU,
- Monitoring agreed Vendor’s SLA & KPI, oversight of Vendor performance & managing any customer escalations to resolution,
- Conduct monthly vendor service reviews, track operational performance & agree on an action plan,
- Management of assigned Vendor contracts, ensuring all Business, Compliance, or/and commercial requirements are appropriately documented and are in compliance with applicable law, rules, and regulations as well as U.S. Bank policies,
- Planning and managing process change between all stakeholders (internal & external vendors) as well as ensuring vendor Service Requirement Document is updated,
- Negotiating and delivering enhanced process and service to our customers,
- Working with POS Inventory & Finance team to keep vendors within forecasted costs and providing recommendations for cost reduction,
- Participation in projects; involvement in setting requirements for a variety of products and services relating to vendor services,
- Alignment with all relevant teams; working closely with BD teams to understand sales plans and requirements and to be able to provide forecasts to vendors,
- Work very closely with different business lines, mainly BD team, Operations & Product, understand team concerns and address them,
- Regularly & continuously analyse vendor performance, understand trends, identify gaps, and propose solutions,
- Proactively looking for opportunities internally and with the assigned vendor to improve the process, reduce cost and/or increase revenue.

**Requirements**:

- Experience in vendor/supplier management, including Performance management, contract negotiation, and commercial negotiation,
- Card acquiring/POS terminals knowledge,
- Experience/Knowledge of contracts structure & legal languages will be an advantage,
- Excellent communication skills and interpersonal skills; ability to communicate at all levels internally and externally,
- Fluency in oral and written English. German/Polish language will be an advantage,
- Effective management of time and priorities to ensure all deliverables are met,
- Ability to work on own initiative and follow through to completion with minimum supervision,
- MS Office proficiency (Excel, PowerPoint, Visio),
- Strong analytical skills, and attention to detail,
- Strong team player - will seek assistance where appropriate to deliver tasks on time,
- Decision maker and looking to be empowered,
- Strong problem-solving skills and ability to know when to escalate a problem,
- Self-motivated, confident, organized, and able to work as part of the team,
- Drive for change and ongoing improvement,
- Ability to build strong relationships with internal/external stakeholders.

**We offer**:

- Full-time position, employment agreement,
- Highly professional, multicultural environment and high standards of work,
- Professional training, opportunity to develop a career path in organizational structures, support in career planning,
- Work in a dynamic team with a supportive inclusive culture and strong values,
- Interaction with Clients and Colleagues across the EU,
- Good atmosphere at work and comfortable working environment.

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LI-DK1 #LI-Hybrid

**Benefits**:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family.

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