Client Service

hace 6 meses

Madrid, España May Business Consulting A tiempo completo

**Hello**:
At MBC, we continue to grow and are now looking for a** Client Service & AML/KYC Analyst **to join us.

**About MBC**:
May Business Consulting is an international consulting firm that offers advice on digital transformation, change management, efficiency, and control. We have a customer-centric approach, proactively engaging to maximize our added value.

We have offices in Spain and the United Kingdom.

We work on international projects with financial institutions, fintech companies, and startups.

**About the Role**:
The selected person will participate in the KYC processes across One Europe business units, while ensuring a best-in-class client experience in terms of simplicity, transparency and time to market in one of our clients from the banking sector.

**Responsibilities**:

- Helping to manage a specific client portfolio in terms of New **KYCs requests**.
- Maintain **E2E tracking** of ongoing cases by liaising the client (internal or external) with the KYC analyst teams and compliance units.
- Understand **new business onboarding requirements** to look for the best fitted onboarding for each entity.
- Ensure effective identification and escalation of non-responsiveness cases
- **Communicate **with **business units** & AML team for clearance of cases status.
- Ensure timely, efficient reporting of daily & MIS.
- Identify, communicate and remediate process breakdowns and best practices.
- Create and deliver **reporting **on process effectiveness to leadership team.
- Establish **working & effective relationships** with local and global teams.
- Ensuring documentation and standard operating procedures are up to date with all relevant approvals in place.
- Operational Management & Training.
- Escalation Handling.

**Requirements**:

- Bachelor’s degree.
- Client-oriented profile.
- **High level of English and German.**:

- **Knowledge of money laundering schemes.**:

- Be self-motivated and must have the ability to work independently.
- Be able to handle highly confidential information professionally and with appropriate discretion.
- Has the ability to effectively handle a fast-paced environment and successfully meet established deadline requirements.

**We Offer**:

- Permanent contract.
- Open compensation package: We adapt to your experience and expectations.
- Participate in various interesting projects with an international focus and in a continuously growing sector.

***:
**Location: Madrid** (HYBRID)**:

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