Butler Rosewood Villa Magna

hace 4 semanas

Madrid, España Rosewood Hotel Group A tiempo completo

**Job Description**:
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- We are currently looking for a Butler to join our team of associates at Rosewood Villa Magna. Our Butlers are appointed to assist our suites guests with enthusiasm, efficiency and professionally at all times.Key expectations of this role are:
- Providing a courteous, professional, efficient and flexible service at all times.
- Handling complex guest requests and complaints according to Rosewood Villa Magna standards.
- Being proactive in managing in advance the arriving and departing guests’ suites, ensuring Special Attention Guests receive a memorable experience.
- Possessing a thorough knowledge of the company philosophy, core values, responsibilities, daily activities of the day and all about the hotel facilities.
- Overseeing our guest needs during their stay helping them with reservations, special requests, rooms, hotel orientation, bag packing and unpacking, laundry, shoe shine etc.

**Profile**:
- Paying exceptional attention to detail by not comprising on quality standards.
- The ability to work in a team and build relationships with the others.
- Being organised and proactive in managing your tasks.
- Having a passion for guest service and taking ownership of the guest experience.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us - it’s our Calling.

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