Hotel Receptionist

hace 2 semanas

Madrid, España Rosewood Hotel Group A tiempo completo

**General Information**:

- Country/Region- Spain- Province/City- Madrid- Location- Rosewood Villa Magna- Department- Rooms - Front Office- Job Type- Full-time Permanent- We are currently looking for a Hotel Receptionist to join our Front Office team at Rosewood Villa Magna. Our Hotel Receptionists are appointed to ensure a memorable guest experience by creating a lasting first impression delivering a personalized arrival and departure experience for our guests whilst dealing with any query and maximising revenue by cross selling our food and beverage offerings and Sense Spa.Key expectations of this role are:
- Providing our guests a customer service in accordance to the Rosewood Villa Magna procedures thriving to go the extra mile at all times by being intuitive, refined and engaging.
- Monitoring the organization of the front desk and lobby area.
- Having a thorough knowledge of all hotel areas, standards and procedures required at the Front Office.
- Effectively communicating and prioritising tasks in a sophisticated environment.
- Intuitively anticipating guests’ needs, by responding promptly and acknowledging all guests, whatever time of day.

**Profile**:
- The ability to work in a team and build relationships with the others.
- Having a real passion for guest service and taking ownership of the guest experience.
- Being organised and proactive in managing your tasks.
- A good understanding of the function of property management systems (Opera).

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us - it’s our Calling.**About Us**:

- Rosewood Villa Magna the hotel with a sense of Spanish Villa, features 154 thoughtfully appointed guestrooms and suites, distinctive dining experiences, a Sense Spa, and surrounded by unique greenery spaces, as well as secluded terraces and gardens providing a rich residential feeling. Long esteemed for hosting discerning travellers, this distinctive hotel has been thoughtfully refurbished to an elevated level of luxury, contemporary style, and modern amenities. Reopening as Rosewood Villa Magna in 2021, the hotel is an inspired base for international travellers in an incomparable location within the very heart of Madrid.

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