Night Receptionist

**General Information**:

- Country/Region- Spain- Province/City- Madrid- Location- Rosewood Villa Magna- Department- Rooms - Front Office- Job Type- Full-time Permanent**Responsibilities**:

- Maintain complete knowledge of, and comply with, all Company and department policies, service procedures and standards.
- Ensure that current information on rates, packages and promotions is available at the Front Desk and that staff are knowledgeable on such information.
- Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
- Handle all guest concerns, issues, inquiries and complaints as needed.
. Providing our guests a customer service in accordance to the Rosewood procedures thriving to go the extra mile at all times by delivering meaningful and heartfelt experiences.
. Monitoring and maintaining cleanliness and organization of the front desk and lobby area.
. Having a thorough knowledge of all hotel areas, standards and procedures required at the Front Office.
. Effectively communicating and prioritising tasks in a sophisticated environment.
- Perform all other duties as required.

**Requirements**:

- The ability to work in a team and build relationships with the others.
. Having a real passion for guest service and taking ownership of the guest experience.
. Being organised and proactive in managing your tasks.
. A good understanding of the function of property management systems (Opera)**About Us**:

- Rosewood Villa Magna the hotel with a sense of Spanish Villa, features 154 thoughtfully appointed guestrooms and suites, distinctive dining experiences, a Sense Spa, and surrounded by unique greenery spaces, as well as secluded terraces and gardens providing a rich residential feeling. Long esteemed for hosting discerning travellers, this distinctive hotel has been thoughtfully refurbished to an elevated level of luxury, contemporary style, and modern amenities. Reopening as Rosewood Villa Magna in 2021, the hotel is an inspired base for international travellers in an incomparable location within the very heart of Madrid.