Customer Service Agent

hace 2 semanas

Barcelona, España AXA Partners A tiempo completo

**Creciendo con el mejor talento en Axa Partners**

Buscamos incorporar agentes al equipo internacional de (TAI) Customer Service ubicado en la ciudad de Barcelona.

**¿Por qué deberías solicitarlo?**

Si estás buscando trabajo y hablas de forma nativa o fluida estos grupos de idiomas:
**Francés/Español/Inglés,**

**Portugués/Español/Inglés,**

**Alemán/Español/Inglés,**

**Italiano/Español/Inglés,**

te ofrecemos la oportunidad de trabajar en una empresa multinacional.

Si te gusta trabajar en un entorno internacional, de trabajo en equipo y de rápidos cambios, únete al equipo de Truck Assistance International En el departamento de asistencia internacional a camiones (TAI) nos centramos en proporcionar asistencia en carretera a los vehículos de gran tonelaje a nível internacional.

**¿En qué consiste el puesto?**
- Conocer en detalle los diferentes tipos de pólizas de seguro de nuestros clientes y aplicar las condiciones correspondientes en cada caso.
- Asesorar y orientar a los clientes hacia una solución adecuada.
- Coordinar todos los pasos necesarios de la asistencia: Atender las llamadas telefónicas y los correos electrónicos internacionales, registrar los casos y documentar las acciones en nuestro sistema informático, organizar la asistencia adecuada y asegurar el cierre de cada expediente.
- Proporcionar una respuesta de atención al cliente rápida y adaptada, de acuerdo con las coberturas garantizadas en la póliza de seguro del cliente.
- Asignación de los profesionales necesarios para el traslado del vehículo y para el traslado de los ocupantes.
- Tareas administrativas (envío de faxes, correos electrónicos, uso de plantillas para gestionar el alquiler de vehículos, hoteles, taxis, reservas de billetes).
- Trabajar en un entorno de equipo para garantizar la correcta gestión de los casos. Seguir siempre los procedimientos y protocolos internos establecidos.
- Reuniones periódicas con su jefe de línea, así como con sus homólogos, apoyándose en ellos para la resolución de expedientes.
- Gestión de las facturas y reclamaciones relacionadas con cada caso.

**Condiciones**:
Contrato: Indefinido

Horarios: Buscamos cubrir distintas vacantes en distintos horarios, por favor si estás interesado sube tu CV.

LI-SP

**Your Profile**
- Nível alto de inglés y español además de francés, portugués, alemán o italiano escrito y hablado.
- Orientación al cliente interno/externo.
- Trabajo en equipo.
- Habilidades interpersonales.
- Adaptabilidad / Capacidad de organización.
- Excelentes habilidades de comunicación escrita y hablada.
- Excelentes habilidades de atención telefónica al cliente.
- Habilidades de PC (Word, Excel, Internet), incluyendo fuertes habilidades de mecanografía.
- Licenciatura / FPII - Experiência demostrada en atención telefónica o funciones de cara al cliente.
#LI-SP

**About AXA**

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.

**About the Entity**

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

**What We Offer**

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.

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