Help Desk Expert with French or Polish
hace 2 semanas
Ingeniería y producción- MADRID, Madrid (España)- Otros Contratos- Completa- Publicado el 09/02/2023- En qué consiste el trabajo:
- From IMAN Temporing, a company specialized in HR, we want to accompany you on your career path.
- #Weconnecttalentwithopportunities- From our office of Madrid, we are looking a Car Repair Agent level 1
- Your responsibilities:
- Follow defined work instructions and escalation processes for all possible types of incidents.
- Track all incidents in our internal incident management system.
- Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
- Input for FAQ and knowledge database.
- Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
- Willingness to work in the office and/or remote according to business needs.
Your profile:
- Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate
- Experience and know-how: Minimum 2 years of experience working in workshops with cars and/or LGV/HGV.
- Languages: French or Polish oral and written communication skills level C1 (minimum) required
and English oral and written communication skills level B2 (minimum) required.
- Other additional European languages are a plus.
- Contract: Direct permanent direct contract with Bosch Service Solutions (30 days of trial period)
- Working hours: Full time (39h) 9:00-18:00 to 10:00-19:00.
- Working Days: Monday - Friday
- Working model: Hybrid, following the needs of the Service
- Holidays: 32 paid days of Holidays per natural year (28
- Se valorará:
- A team player who is 100% service and solutions focused- Methodical troubleshooting skills required
- Basic knowledge of IT systems would be an advantage
- Professional experience in a customer facing position would be an advantage
- Soft skills required: Customer orientation, professional communication, able to work well in difficult situations.
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