IT Engineer

hace 4 semanas


Malaga, España Derivco A tiempo completo

Job Profile Summary:
At Derivco, we work alongside our clients who are considered giants in the industry, to create and develop the platform that hosts some of the best online casino games in the industry.

We are also Platinum partners with vendors such as Microsoft and we are proud to say we employ over 2,500 of the brightest minds across our offices in the USA, South Africa, UK, Spain, Malta, Sweden, and Australia.

To work for Derivco means you will work with cutting-edge technology., in our designer offices. Our people are brilliant., our ideas fresh and our technology is trailblazing.

You will be inspired, challenged, and stimulated every day and you will receive an extraordinary number of high-fives - rewarded for work well done. A place where you will feel as if you have found your intellectual and creative home.

**_
Sounds pretty awesome, right?_**

**Job Description**:
Derivco Malaga is seeking a highly skilled and motivated **IT Engineer** to be part of our dynamic team.
- As an IT Engineer at Derivco, you will play a crucial role in ensuring the smooth operation of our cutting-edge software products and maximizing their availability.

**IT Engineering service delivery**
- Release, maintenance, and monitoring of production software components or infrastructure components that meet the design, business requirements and standards.
- Monitoring of support queues and prioritization of incidents according to predefined criteria.
- Investigation, resolution or escalation of incidents.
- Monitoring of system performance and identification of potential issues.
- Completion of allocated work items on IT engineering projects.
- Creation and maintenance of documentation.

**Planning & Direction**
- Estimates the effort required for own work.
- Communication of work status and escalation of risks or issues that may compromise on-time and quality delivery.

**Knowledge, Practices and Continuous Improvement**
- Feedback on improvements to monitoring, documentation and alerts.
- Reviews performance measures relevant to own work to suggest improvements.

**Stakeholder Management**
- Provides regular and meaningful updates to Internal and external stakeholders.
- Confirms the resolution with stakeholders before closing off an Incident.

**Technical Competencies**:
**Domain Knowledge**
- Technical understanding of the team's product.
- Understanding of product infrastructure, including setup, configuration and installation.
- Understanding of production environment and direct dependencies.
- Basic understanding of your product stakeholders and how your product is consumed.

**Technical IT Engineering Skills**
- Understands and applies documentation standards when creating technical documentation.
- Skilled in using system health and performance monitoring tools to identify potential issues and create alerts.
- Skilled in troubleshooting incidents.
- Demonstrates knowledge of the development standards, SDLC process and CI/CD methodology.

**Service Management**
- Skilled in incidents, problems and change management processes
- Demonstrates sound knowledge of the required service standards and turnaround times.
- Sound skills in the process to track and measuring service requests and incidents.
- Can provide input on how service delivery can be maintained or improved.
- Knows how service delivery will be measured and feedback obtained.
- Knows the customer/stakeholder needs and requirements that should be met when delivering services.

**Why Join Derivco**:

- Hybrid working model
- Innovative and dynamic work environment
- Opportunities for personal and professional growth
- Make a real impact on our company and clients
- Competitive salary package and benefits

Derivco is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.


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