IT Engineer

hace 6 meses

Malaga, España Derivco A tiempo completo

Job Profile Summary:
At Derivco, we work alongside our clients who are considered giants in the industry, to create and develop the platform that hosts some of the best online casino games in the industry.

We are also Platinum partners with vendors such as Microsoft and we are proud to say we employ over 2,500 of the brightest minds across our offices in the USA, South Africa, UK, Spain, Malta, Sweden and Australia.

To work for Derivco means you will work with cutting-edge technology., in our designer offices.Our people are brilliant., our ideas fresh and our technology is trailblazing.

You will be inspired, challenged, and stimulated every day and you will receive an extraordinary number of high-fives - rewarded for work well done. A place where you will feel as if you have found your intellectual and creative home.

**_
Sounds pretty awesome, right?_**

Derivco is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.

**Job Description**:
Derivco Malaga is seeking a highly skilled and motivated Application Support Engineer to be part of our dynamic team.

**Responsibilities**:

- Support, maintain, and update existing and new operator environments, acting as a key supporting mechanism for product/feature delivery.
- Provide exceptional service to ensure maximum availability of our products and services, minimizing interruptions during maintenance, upgrades, or enhancements.
- Collaborate with problem management teams and development teams to analyze and resolve issues, taking ownership of problem cases and implementing necessary improvements.
- Mentor and train Tier 1 Engineers, sharing your expertise and assisting with complex investigations.
- Research, diagnose, troubleshoot, and identify solutions to resolve system issues, ensuring seamless operation.
- Take ownership of issues and problems, ensuring timely follow-up and resolution.
- Engage directly with development teams, acting as a conduit for effective collaboration and support.
- Ensure error-free software deployments, baselining staging environments, and maintaining consistency with live environments.
- Attend project planning and requirements sessions, completing project work on time and communicating progress to stakeholders.
- Conduct capacity reviews and provide capacity reports/updates to stakeholders.
- Lead departmental initiatives and special projects, resolving incidents and maintaining strong stakeholder relationships.
- Demonstrate flexibility and dedication by taking on additional, unplanned projects as required by the business.

**Requirements**:

- Proven experience in supporting, maintaining, and updating software environments.
- Strong problem-solving skills and a passion for continuous improvement.
- Excellent collaboration and communication skills to work effectively with development teams and stakeholders.
- Ability to mentor and train junior team members, fostering a culture of knowledge sharing.
- Strong research and troubleshooting skills to identify and resolve system issues.
- Flexibility to provide standby support on a 24/7 basis during specified periods.
- Strong organizational skills to manage multiple projects and initiatives simultaneously.
- Willingness to work after hours when necessary to meet project deadlines.
- MSSQL / T-SQL.
- Proven experience in the IT Industry using Microsoft and other leading technologies.
- Experience with Windows Server 2012 to 2016.
- Experience with PowerShell scripting skills or other scripting languages
- Experience using coding / scripting to automate manual tasks.
- Strong Problem solving skill.
- Solid written and verbal communication and presentation skills.
- Passion for self learning.
- Experience with CI / CD Pipeline Automation.
- Experience with Kafka.
- Experience with Kubernetes.
- Experience with Docker.
- Experience using YAML.
- Understanding Infrastructure as Code.
- Experience in Azure Application Insights.
- Experience with Azure DevOps.
- Experience with tools such as Terraform, Ansible.

**Why Join Derivco?**
- Defined contribution pension scheme.
- Lunch allowance card to a value of €200 per month.
- A Wellness Amount of up to €45.00 per month to be used for any wellness activities such as gym membership, fitness classes.
- 25 days annual leave, plus bank holidays.
- Connectivity allowance of €60 per month
- Discretionary company bonus (when eligible).
- Employee Assistance Program (supporting employees on private matters, for example getting access to certified phycologists, and financial and legal advisors).

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