Spanish-speaking Customer Representative

hace 7 meses

Barcelona, España Webhelp A tiempo completo

**Advisor**

**Location**
- Barcelona, Spain**Language**
- Spanish***

**Description**:
Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for a Spanish-Speaking Customer Representative to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits:

- Part-time temporary contract, 30 hours/week: Monday to Friday 9:00-15:00
- Salary: 13700 Euros gross/year + up to 900 Euros gross/year in bonus.
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the International Mobility Program

What you’ll experience with us

As a Customer Representative in our team, you will:

- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project
- Ensure contractual SLA is maintained

We’ll be a great match if you:

- Are native or proficient in Spanish and advanced in English
- Have good disposition to work in a customer service environment
- Have customer care skills - ability to listen to and understand the customers’ needs
- Can take ownership of, and progress calls to resolution or to escalate call to resolution
- Can work under pressure in a pressurized environment
- Have very good communication skills
- Can work in a team and own initiative
- Have logical approach to problem solving
- Can adapt to different situations and needs.

It would be a plus if you:
Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day And we will offer you a fun and challenging job that will allow you to develop and grow.

If this sounds like you, join us

We are an equal-opportunity employer

RRQ23-007889-1-SPAIN

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