Claims Representative
hace 3 semanas
**Role Purpose**:
Provide the highest level of customer service, striving for first contact resolution, responding within given timelines.
Good breadth of knowledge on product types and the ability to respond to claims. Reporting to the Claims Manager will be responsible of managing new claims from start to end.
**Manage all the administration tasks related to the position**: E-mail, Post, Fax, Fulfilment, etc...
Manage all Complaints received and within compliance regulations in each country.
**Retention duties**: in order to maintain portfolio the team will manage cancellation requests.
Call monitoring and quality review in order to rate Team Performance.
Build relations with internal departments to ensure all resources are utilized to the benefit of the customer, working within the regional benefits and reaching out to relevant service partners where necessary.
Identify potential process improvements and make recommendations to Team manager.
Actively support other team members and provide resource to enable all team goals to be achieved.
Escalation of customer complaints
Point of contact for nominated country clients
Key Skill and Knowledge
**Experience Required**:
Experience in Life Insurance products, claims environment and customer service focused organization.
Experience on all level Complaints resolution.
Experience of working in a Contact Centre environment.
Ability to meet/exceed targets and manage multiple priorities.
Portuguese native speaker with a good knowledge of English and Spanish language.
Must possess excellent attention to detail, with a high level of accuracy.
Strong interpersonal skills with excellent verbal and written communication to internal and external clients.
Desirable Commercial skills
Ability to work under own initiative and proactive in recommending and implementing process improvements.
Ability to organize, prioritize and manage workflow to meet individual and team requirements
Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
Key Competencies
Conflict management
Customer focus
Problem solving
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
-
Claims Representative
hace 2 días
Madrid, España The Cigna Group A tiempo completoAbout us Cigna Corporation is a global health service company.We provide healthcare products and services, group disability, life and accident insurance and international insurance – directly to individuals and through employers and intermediaries.Cigna's mission is to help our customers improve their health, well-being and sense of security.Your...
-
Claims Representative
hace 1 semana
Madrid, España Jr Spain A tiempo completocol-wideJob Description:Job Description**Role Purpose**:Provide the highest level of customer service, striving for first contact resolution, responding within given timelines.Good breadth of knowledge on product types and the ability to respond to claims. Reporting to the Claims Manager will be responsible of managing new claims from start to end.**Manage...
-
Claims Representative
hace 2 días
Madrid, Madrid, España The Cigna Group A tiempo completoAbout usCigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance – directly to individuals and through employers and intermediaries. Cigna's mission is to help our customers improve their health, well-being and sense of security.Your...
-
Claims Representative
hace 3 días
Madrid, España The Cigna Group A tiempo completoAbout us Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance – directly to individuals and through employers and intermediaries. Cigna’s mission is to help our customers improve their health, well-being and sense of security. Your...
-
Claims Representative
hace 2 semanas
Madrid, Madrid, España The Cigna Group A tiempo completoRole Purpose:Provide the highest level of customer service, striving for first contact resolution, responding within given timelines.Good breadth of knowledge on product types and the ability to respond to claims. Reporting to the Claims Manager will be responsible of managing new claims from start to end.Manage all the administration tasks related to the...
-
Claims Associate Representative
hace 2 semanas
Madrid, Madrid, España Cigna A tiempo completoIDENTIFICACIÓNTítulo de puesto: Claims Associate RepresentativeBanda: 1Entidad: Cigna EspañaUbicación: Madrid, Pozuelo de AlarcónModalidad: Semi-presencial. Modalidad Híbrida.Reporta a: Claims Member Supervisor - Claims ManagerDESCRIPCIÓNSomos una compañía global de Seguros de Salud enfocada fundamentalmente al mercado corporativo. Reconocidos por...
-
Claims Representative
hace 3 días
Madrid, España The Cigna Group A tiempo completoAbout us Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance – directly to individuals and through employers and intermediaries. Cigna’s mission is to help our customers improve their health, well-being and sense of...
-
Claims Associate Representative
hace 3 semanas
Madrid, España Cigna A tiempo completoIDENTIFICACIÓN **Título de puesto**: Claims Associate Representative **Banda**: 1 **Entidad**: Cigna España **Ubicación**: Madrid, Pozuelo de Alarcón **Modalidad**: Semi-presencial. Modalidad Híbrida. **Reporta a**: Claims Member Supervisor - Claims Manager DESCRIPCIÓN Somos una compañía global de Seguros de Salud enfocada fundamentalmente al...
-
Claims Representative
hace 3 días
Madrid, España The Cigna Group A tiempo completoAbout us Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance â directly to individuals and through employers and intermediaries. Cignaâs mission is to help our customers improve their health, well-being and sense of...
-
Claims Representative Ioh
hace 2 semanas
Madrid, España The Cigna Group A tiempo completoABOUT US: Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance - directly to individuals and through employers and intermediaries. Cigna’s mission is to help our customers improve their health, well-being and sense of security. YOUR...
-
Claims Representative Ioh
hace 3 semanas
Madrid, España Cigna A tiempo completo**ABOUT US**: Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance - directly to individuals and through employers and intermediaries. Cigna’s mission is to help our customers improve their health, well-being and sense of...
-
Claims Representative Ioh
hace 2 semanas
Madrid, Madrid, España The Cigna Group A tiempo completoABOUT US:Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance - directly to individuals and through employers and intermediaries.Cigna's mission is to help our customers improve their health, well-being and sense of security.YOUR...
-
Claims Representative
hace 2 semanas
Madrid, Madrid, España Cigna A tiempo completoClaims Lead Rep.Have a passion for solving problems? Dedicated to improving the customer experience? Love digging in to research and analyze complex issues?The Claim Representative's primary responsibility is to process and complete customer and provider submitted claims.Responsibilities:Work in a production environment, where success is measured by the...
-
Customer Service Representative and Claims
hace 3 semanas
Madrid, España The Cigna Group A tiempo completo**JOB DESCRIPTION** **Role Purpose**: - Provide the highest level of customer service, striving for first contact resolution, responding within given timelines. - Good breadth of knowledge on product types and the ability to respond to claims. Reporting to the Claims Manager will be responsible of managing new claims from start to end. - Manage all the...
-
Sales Representative Spain
hace 9 horas
Madrid, España Careerbee A tiempo completoFor our German client Lion Claim GmbH we are currently looking for a motivated Sales Representative Spain to be based within Spain / 100% remote.Full time | 100% remote About Lion Claim Lion Claim is a German company that is offering a wide range of services in various areas of law, especially Litigation funding.With this, Lion Claims helps people to...
-
Customer Service Representative
hace 4 semanas
Madrid, España Avnet A tiempo completoAs a Customer Service Representative you will respond to customer inquiries, expedite critical orders, communicate dispositions, research and resolve issues, and research orders. This is a hybrid position available at our Madrid, Tres Cantos office. What you will do: - Provide quote preparation, order tracking, backlog processing, invoicing, returns,...
-
Customer Service Representative
hace 4 semanas
Madrid, España General Mills A tiempo completo: - Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved...
-
Customer Service Representative
hace 2 semanas
Madrid, Madrid, España Cigna A tiempo completoCustomer Service Representative (CSR) at Cigna Global Employer Health - French page is loaded Customer Service Representative (CSR) at Cigna Global Employer Health - French Apply remote type Hybrid locations Madrid, Spain time type Full time posted on Posted 4 Days Ago job requisition id Our Company & Mission: Cigna Corporation is a global health service...
-
Customer Service Representative
hace 2 semanas
Madrid, Madrid, España Cigna A tiempo completoCustomer Service Representative (CSR) at Cigna Global Employer Health - Polish page is loaded Customer Service Representative (CSR) at Cigna Global Employer Health - Polish Apply remote type Hybrid locations Madrid, Spain time type Full time posted on Posted 4 Days Ago job requisition id Our Company & Mission: Cigna Corporation is a global health service...
-
External-customer Service Representative
hace 2 semanas
Madrid, Madrid, España Solventum A tiempo completoJob Description:We are creating a new team of 4 customer Service representative for our Care customers in SpainThe impact you have in this roleAs a Customer Service Representative (M/F/*) for Medical Surgery business in Solventum, you will be part of the Spanish Care team dedicated to Care customers, and have the opportunity to tap into your curiosity and...
