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Claims Representative
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Madrid Centro, Madrid, España Cigna A tiempo completo{"Job Title": "IOH Claims Senior Representative", "Job Summary": "We are seeking a highly motivated and driven individual to join our Operations Team as an IOH Claims Senior Representative. In this role, you will support the Supervisor and provide leadership to staff on a daily basis, ensuring KPIs are met across the Claims Organization.", "Key...
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Madrid Centro, Madrid, España Cigna A tiempo completo{"Job Title": "IOH Claims Senior Representative", "Job Summary": "We are seeking a highly motivated and driven individual to join our Operations Team as an IOH Claims Senior Representative. In this role, you will support the Supervisor and provide leadership to staff on a daily basis, ensuring KPIs are met across the Claims Organization.", "Key...
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Madrid Centro, Madrid, España Cigna A tiempo completo{"Job Title": "IOH Claims Senior Representative", "Job Summary": "We are seeking a highly motivated and driven individual to join our Operations Team as an IOH Claims Senior Representative. In this role, you will support the Supervisor and provide leadership to staff on a daily basis, ensuring KPIs are met across the Claims Organization.", "Key...
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Claims Senior Representative
hace 2 semanas
Madrid Centro, Madrid, España Cigna A tiempo completo{"Job Title": "IOH Claims Senior Representative", "Job Summary": "We are seeking a highly motivated and driven individual to join our Operations Team as an IOH Claims Senior Representative. In this role, you will support the Supervisor and provide leadership to staff on a daily basis, ensuring KPIs are met across the Claims Organization.", "Key...
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Claims Senior Representative
hace 3 semanas
Madrid, España Cigna A tiempo completoJob Description Summary Delivers specific delegated Claims tasks assigned by a supervisor. Examines and processes paper claims and/or electronic claims. Determines whether to return, pend, deny or pay claims within policies. Determines steps necessary for adjudication. Follows established departmental policies and procedures, operating memos and corporate...
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Claims Senior Representative
hace 4 semanas
Madrid, España The Cigna Group A tiempo completoJob Description SummaryDelivers specific delegated Claims tasks assigned by a supervisor. Examines and processes paper claims and/or electronic claims. Determines whether to return, pend, deny or pay claims within policies. Determines steps necessary for adjudication. Follows established departmental policies and procedures, operating memos and corporate...
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Claims Senior Representative
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28223 Pozuelo de Alarcón, Madrid provincia, España The Cigna Group A tiempo completoJob Description Summary- - Job Description **The Position**: One vacancy has arisen within IOH Provider Claims in Madrid opening up the opportunity for a enthusiastic, highly motivated, and driven individuals to join Our Operations Team in the role of IOH Claims Senior Representative. You will support the Supervisor and provide leadership to staff on a...
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Claims Senior Representative
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Madrid, España The Cigna Group A tiempo completo.Job Description Summary Delivers specific delegated Claims tasks assigned by a supervisor. Examines and processes paper claims and/or electronic claims. Determines whether to return, pend, deny or pay claims within policies. Determines steps necessary for adjudication. Follows established departmental policies and procedures, operating memos and corporate...
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Claims Representative
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Madrid, España The Cigna Group A tiempo completoThe job profile for this position is Claims Representative, which is a Band 1 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we...
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Provider Claims Representative
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Madrid, España Cigna A tiempo completoAbout usCigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance – directly to individuals and through employers and intermediaries. Cigna's mission is to help our customers improve their health, well-being and sense of security. We are an...
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Claims Senior Representative
hace 4 semanas
Madrid, España The Cigna Group A tiempo completoJob Description SummaryDelivers specific delegated Claims tasks assigned by a supervisor. Examines and processes paper claims and/or electronic claims. Determines whether to return, pend, deny or pay claims within policies. Determines steps necessary for adjudication. Follows established departmental policies and procedures, operating memos and corporate...
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Claims Representative
hace 3 meses
Madrid, España The Cigna Group A tiempo completoAbout us Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance – directly to individuals and through employers and intermediaries. Cigna’s mission is to help our customers improve their health, well-being and sense of security. Your...
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Provider Claims Representative
hace 1 semana
28223 Pozuelo de Alarcón, Madrid provincia, España The Cigna Group A tiempo completo**About us** Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance - directly to individuals and through employers and intermediaries. Cigna’s mission is to help our customers improve their health, well-being and sense of security. We are...
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Provider Claims Representative
hace 1 semana
Madrid, España The Cigna Group A tiempo completoAbout us Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance – directly to individuals and through employers and intermediaries. Cigna’s mission is to help our customers improve their health, well-being and sense of security. We are...
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Provider Claims Representative
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Madrid, España The Cigna Group A tiempo completoAbout usCigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance â directly to individuals and through employers and intermediaries. Cignaâs mission is to help our customers improve their health, well-being and sense of security. We...
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Claims Representative
hace 2 meses
Madrid, España Cigna Health And Life Insurance Company A tiempo completo.JOB DESCRIPTIONAt this level, role holders manage all level complaints and deal with customers, providers and other third parties when required using any of the communication channels provided such as phone or email. The claim assessor reports directly to the Claims Manager of the section.Role Purpose:Provide the highest level of customer service, striving...
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Claims Representative
hace 4 meses
Madrid, España The Cigna Group A tiempo completo**Role Purpose**: Provide the highest level of customer service, striving for first contact resolution, responding within given timelines. Good breadth of knowledge on product types and the ability to respond to claims. Reporting to the Claims Manager will be responsible of managing new claims from start to end. **Manage all the administration tasks related...
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Claims Representative
hace 2 meses
Madrid, España Cigna A tiempo completoJOB DESCRIPTIONAt this level, role holders manage all level complaints and deal with customers, providers and other third parties when required using any of the communication channels provided such as phone or email. The claim assessor reports directly to the Claims Manager of the section.Role Purpose:Provide the highest level of customer service, striving...
Claims Representative
hace 3 meses
col-wideJob Description:Job Description**Role Purpose**:Provide the highest level of customer service, striving for first contact resolution, responding within given timelines.Good breadth of knowledge on product types and the ability to respond to claims. Reporting to the Claims Manager will be responsible of managing new claims from start to end.**Manage all the administration tasks related to the position**: E-mail, Post, Fax, Fulfilment, etc...Manage all Complaints received and within compliance regulations in each country.**Retention duties**: in order to maintain portfolio the team will manage cancellation requests.Call monitoring and quality review in order to rate Team Performance.Build relations with internal departments to ensure all resources are utilized to the benefit of the customer, working within the regional benefits and reaching out to relevant service partners where necessary.Identify potential process improvements and make recommendations to Team manager.Actively support other team members and provide resource to enable all team goals to be achieved.Escalation of customer complaintsPoint of contact for nominated country clientsKey Skill and Knowledge**Experience Required**:Experience in Life Insurance products, claims environment and customer service focused organization.Experience on all level Complaints resolution.Experience of working in a Contact Centre environment.Ability to meet/exceed targets and manage multiple priorities.Italian native speaker with a good knowledge of English language. Any other European language will be a plus.Must possess excellent attention to detail, with a high level of accuracy.Strong interpersonal skills with excellent verbal and written communication to internal and external clients.Desirable Commercial skillsAbility to work under own initiative and proactive in recommending and implementing process improvements.Ability to organize, prioritize and manage workflow to meet individual and team requirementsAbility to quickly identify customer needs and exercise judgment in a professional and confident manner.Key CompetenciesConflict managementCustomer focusProblem solvingAbout Cigna HealthcareCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
