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Customer Service Representative
hace 4 semanas
As a Customer Service Representative you will respond to customer inquiries, expedite critical orders, communicate dispositions, research and resolve issues, and research orders. This is a hybrid position available at our Madrid, Tres Cantos office.
What you will do:
- Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
- Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
- Ensure that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
- Maintain and update electronic and/or hard copy records as required.
What we are looking for:
- Fluency in English is mandatory. Any other language will be an advantage.
- SAP knowledge is a plus.
- MO skills, mainly in Excel.
- Must be able to multi-task and work in a fast paced environment.
- High School Diploma or equivalent.
- Team spirit.
- Excellent communication skills.
What's in it for you:
- Permanent Contract
- Gross annual salary range 18.000€/22.000€
- Meals vouchers - Ticket Restaurant
- Private Medical Healthy Insurance
- Hybrid working model, 50/50
- Full LinkedIn Learning license
LI-EMEA
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
, Asia applicants
, EMEA applicants
Job Applicant EMEA Imprints
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