Technical Support
hace 1 semana
**Join us on our exciting journey**
We are looking for a Technical Support Analyst Polish speaker, this role will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns. Further scope includes working with relevant Virtual Trials support teams such as Tier 2 and Study Concierge for concerns that require escalation.
If you want to play a key role in a multicultural, dynamic, and committed fun team this could be the role for you
- At least with 2 years of call center experience.
- Polish Speaker / High English Level.
- Helpdesk / Technical Support background is required.
- Amenable in shifting schedules.
- Understands his / her key performance indicators.
- Understand the relationship of work quality and how it impacts efficiency.
- Had a good stint in the from previous organizations - not a call center hopper.
- Ability to work with other team members.
- Someone who understands technical troubleshooting (eg: Active Directory, LAN, Sound Card, Routers, etc.).
- Someone who has strong logic formulation or thought process.
- Thinking out loud.
**We invite you to join IQVIA**
- ** FORTUNE Magazine's World's Most Admired Companies** list for the third year in a row (January 2020)
- A site-nominated award recognizing contract research organizations (CRO) and biopharmaceutical sponsors dedicated to **building positive relationships with research sites through leadership, professionalism, and integrity**.
- IQVIA named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100® List which recognizes the world’s best service providers across a range of industries.
IQVIA is an **equal opportunity employer**. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status. “
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