Sales Back Office with German
hace 2 meses
Your role:
- Enter all online orders into our systems on a daily basis and ensure that all orders can be shipped correctly on the same day if possible.
- Solve problems quickly and directly with the customer via phone or forward complicated cases and large potentials to our sales and key account team.
- Work your way into other issues and assist the back-office team with logistics (customer call-backs and package pickups), accounting (payment verification and reminders), returns, and repairs.
- Keep customer accounts and processes / Workflows in our systems up-to-date and optimally maintained.-
What you bring:
- Organized and learn quickly and thoroughly about Workflow and processes in our order management. Process and ERP knowledge (SAGE) are an advantage.
- Work rapidly to manage high order volume and daily customer interactions.
- Resolve outstanding issues directly with the customer over the phone to efficiently resolve cases and keep cancellations low.
- Good written & spoken German.Other qualifications:
- Good level of spoken & written English or Spanish.
- Other foreign languages, such as French, Dutch, Italian and Portuguese are advantageous, especially for back-office support in other markets, but not mandatory.What we offer:
- 21.000€ gross per year.
- 3 months + permanent contract.
- An international corporate environment with colleagues in Barcelona, Berlin and Perpignan
- Employee events, such as Christmas dinner, summer party with an overnight stay, After Work, etc.
- Office in the centre of Barcelona (Rambla Catalunya / Valencia)
- Working hours Monday - Friday 40h/week: approx. 9:00h-18:00h
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