Customer Qm Team Lead

hace 7 meses


El Prat de Llobregat, España Giesecke+Devrient GmbH A tiempo completo

In a fast changing world, it takes pioneering spirit to create trustworthy technology. We enable secure connectivity and payment solutions for billions of people around the globe. At Giesecke+Devrient, you will play a key role in realizing the digital transformation.

Customer QM Team Lead

**Ubicación**: Prat de Llobregat (Barcelona)

**Compañia**: Giesecke+Devrient Mobile Security Iberia

**Departamento**: GDESMS Service Quality & Excellence Giesecke+Devrient is a global company that offers security technologies, both in the physical and digital world. Every day, billions of people benefit from G+D innovations in their personal and business lives.

At G+D Mobile Security TCD, the world leader in secure telecommunications systems via SIM / eSIM, we are looking for a Customer Quality Management Team Lead in Barcelona.

The Customer Quality Management Team Lead will be responsible for managing all customer-specific requests related to quality management on the global TCD level, such as customer requests, contract negotiations, product approvals, and complaint management by interacting with the customer, internal functions, and suppliers.

**Responsibilities**:

- Interface to sales, customer service, and customer product management
- Manage and support customer requests related to quality aspects in processes, products, and compliance with standards on the TCD level
- Support and supervise customer projects from the quality point of view, ensuring that the established quality and safety criteria and the customer requirements are met.
- Support customer product approvals (e.g. PPAP) in customer projects
- Manage quality-related information in customer portals
- Manage Customer Complaints (incl. interacting with customers, affected internal functions, and suppliers) with 8D and related methods, derive action plans for affected functions, and ensure/monitor implementation of corrective and preventive actions
- Plan and support customer audits in alignment with affected functions, ensure implementation of derived actions
- Support Sales activities and represent a quality function in customer meetings, QBR sessions, etc.
- Contribute to contract negotiations, offer requests, and customer questionnaires
- Continuous Improvement, support the implementation and maintenance of operational tools and procedures, global process framework, work instructions, etc.

**As Team Lead, you will**:

- Manage, steer, and coach team members based on G+D values, demand, and strategic targets
- Team task management and reporting
- Team target setting and management of objectives
- Team competence and performance management
- Support team-related recruiting activities
- Ensure that related KPIs and metrics are defined and reported, improvement actions are derived and implemented
- Provide, communicate, and monitor the implementation of policies, procedures, work instructions, and tools to ensure process excellence

**Education and experience**:

- University degree in engineering, business, or related field
- A minimum of 5 years of experience in managing a diverse team focused on internal support services
- A minimum of 5 years of experience in Quality Management, preferably maintaining QEHS management systems
- Strong experience in QM-related standards, preferably certified for ISO9001/14001/45001
- Experience in Automotive related standards, preferably certified for IATF16949 and/or VDA
- Experience in HW/Environmental related standards like REACH, RoHS, WEEE, CE, etc.
- Experience in IT, preferably certified in ITIL
- Experience in strategic and operational roles
- Strong commercial experience with a good understanding of strategy tools, competitive analysis, and financial business models
- Experience in organizational leadership, preferably in global organizations
- Fluent in written and spoken English
- Preferably MBA or equivalent experience

**What’s great about working with us**:

- Culture: Join a friendly team with different nationalities.
- Open working space with Best-in-class equipment: High-performance PC with huge monitors.
- Office timetable: M-Th 8.30 - 17.30 and Fri 8.30 - 15.30 (with flexible hours).
- Home office: combined home office and on-site.
- Social benefits: Continuous training and coaching, private medical insurance, transport ticket, and in-house parking.
- Own canteen: take a break with our breakfast and lunch service: chose between a wild range of menus, salad desk, and sandwiches service. Nicely prices
- Location: El Prat de Llobregat (Polígon Pratenc). Easy communication by public transport o private transport.

Contact
HR Team Spain

Job offer
Job Details

Job Title
Customer QM Team Lead

Business Sector
Giesecke+Devrient Mobile Security Iberia
C/ 114 nº 27
Polígon Pratenc

Requisition ID
22700

Location
Prat de Llobregat (Barcelona), ES

Career level
Experienced and Graduates

Job Type
Fulltime, Permanent

Contact
HR Team Spain


  • Customer Qm Team Lead

    hace 7 meses


    El Prat de Llobregat, España G D Mobile Securities A tiempo completo

    In a fast changing world, it takes pioneering spirit to create trustworthy technology. We enable secure connectivity and payment solutions for billions of people around the globe. At Giesecke+Devrient, you will play a key role in realizing the digital transformation. Customer QM Team Lead **Ubicación**: Prat de Llobregat (Barcelona) **Compañia**:...

  • Ba Manager

    hace 2 meses


    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    To complete our **IT Technical & Platform** department, we are currently looking for a **BA Manager - QM Team Lead**. **Position Snapshot** - Location: Barcelona - Type of Contract: Permanent - Stream: IT Technical & Production - Type of work: Hybrid - Work Language: Fluent Business English **The role** - Responsible for the Regional Business Analysts team...


  • Sant Feliu de Llobregat, España Centrient Pharmaceuticals Netherlands A tiempo completo

    Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms. We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines. With our...


  • Sant Feliu de Llobregat, España Centrient Pharmaceuticals Netherlands A tiempo completo

    Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients, and finished dosage forms. We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines, with our...


  • El Prat de Llobregat, España Mur&Partners SLU A tiempo completo

    Acerca del puesto General Accounting Team LeadDesde Mur&Partners ofrecemos una posición como General Accounting Team Lead para una empresa multinacional líder en el sector de la distribución de electrónica de consumo.MISIÓNEn dependencia de la General Accounting Manager será la persona encargada de liderar el equipo de General Accounting,...


  • el Prat de Llobregat, España Mur&Partners SLU A tiempo completo

    Acerca del puesto General Accounting Team LeadDesde Mur&Partners ofrecemos una posición como General Accounting Team Lead para una empresa multinacional líder en el sector de la distribución de electrónica de consumo.MISIÓN En dependencia de la General Accounting Manager será la persona encargada de liderar el equipo de General Accounting,...


  • El Prat de Llobregat, España Mur&Partners SLU A tiempo completo

    Acerca del puesto General Accounting Team LeadDesde Mur&Partners ofrecemos una posición como General Accounting Team Lead para una empresa multinacional líder en el sector de la distribución de electrónica de consumo.MISIÓNEn dependencia de la General Accounting Manager será la persona encargada de liderar el equipo de General Accounting,...


  • El Prat de Llobregat, España Clarivate A tiempo completo

    User Experience Designer – Team Lead Clarivate is seeking an experienced  User Experience Team lead  to join our growing Design Hub in Barcelona! In this role, you will be leading a team of UX designers and Researchers to provide exceptional user experiences for  IP Products. Partnering with product and technology leads on strategic initiatives,...


  • El Prat de Llobregat, España MediaMarktSaturn Retail Group A tiempo completo

    Ready for the future of retail? Let's Go! At MediaMarktSaturn, 'Let's Go!' is not just a slogan; it's an attitude. We love technology and we want to inspire both our customers and our team. That's why we are looking for people who share this spirit with us. People who are eager to innovate and shape the future of retail alongside 50.000 colleagues...

  • Team Lead

    hace 1 mes


    El Prat de Llobregat, España MediaMarktSaturn A tiempo completo

    Ready for the future of retail? Let's Go!For us at MediaMarktSaturn, "Let's Go!" is not just a slogan, it's an attitude. We love technology and we want to inspire. Our customers and our team.That's why we are looking for people who share this spirit with us. People with passion. People who are looking forward to shaping the shopping experience of the future...

  • Team Lead

    hace 5 meses


    El Prat de Llobregat, España MediaMarktSaturn Retail Group A tiempo completo

    Ready for the future of retail? Let's Go! For us at MediaMarktSaturn, "Let's Go!" is not just a slogan, it's an attitude. We love technology and we want to inspire. We have fun and we want to inspire. Our customers and our team. That's why we are looking for people who share this spirit with us. People with passion. People who are looking forward...


  • El Prat de Llobregat, España Mur&Partners SLU A tiempo completo

    Desde Mur&Partners ofrecemos una posición como General Accounting Team Lead para una empresa multinacional líder en el sector de la distribución de electrónica de consumo. MISIÓN En dependencia de la General Accounting Manager será la persona encargada de liderar el equipo de General Accounting, responsabilizándose de los servicios prestados a las...


  • El Prat de Llobregat, España MioDottore A tiempo completo

    Company Description Role Overview: As a Customer Success Enterprise Manager with a strong focus on data analysis, you will play a pivotal role in understanding and leveraging metrics, specifically Customer Churn and Monthly Recurring Revenue (MRR) Expansion. You will utilize your expertise in data analysis and synthesis to develop and implement...

  • Customer Operations

    hace 7 meses


    El Prat de Llobregat, España Giesecke+Devrient A tiempo completo

    **In a fast changing world, it takes pioneering spirit to create trustworthy technology. We enable secure solutions for billions of people around the globe. At Giesecke+Devrient, you will play a key role in realizing the digital transformation.** **Giesecke+Devrient** is a global company that offers security technologies, both in the physical and digital...

  • IT Business Analyst

    hace 6 meses


    l'Hospitalet de Llobregat, España BD A tiempo completo

    **Job Description Summary**: As IT Business Analyst you will serve as the person responsible for analyzing demand as well as the delivery of Technology & Global Services (TGS) Solutions for the manufacturing area. The Business Analyst will conduct analysis, prepare appropriate solution direction, and deliver the work. Above all, this individual will be...


  • Santa Cruz de Tenerife, España ORBIDI A tiempo completo

    **Sobre nosotros**: En ORBIDI buscamos a apasionados por la tecnología y el marketing para unirse a nuestro equipo y ayudar a las pequeñas empresas a crecer y mantenerse competitivas en el mercado. Utilizamos inteligencia artificial, modelos predictivos y tecnologías avanzadas para ayudar a las PYMEs a digitalizarse y mejorar sus resultados. ¡Únete a...


  • Santa Cruz de Tenerife, España Orbidi A tiempo completo

    Sobre nosotros: En ORBIDI buscamos a apasionados por la tecnología y el marketing para unirse a nuestro equipo y ayudar a las pequeñas empresas a crecer y mantenerse competitivas en el mercado.Utilizamos inteligencia artificial, modelos predictivos y tecnologías avanzadas para ayudar a las PYMEs a digitalizarse y mejorar sus resultados.¡Únete a nuestra...


  • El Prat de Llobregat, España Giesecke+Devrient GmbH A tiempo completo

    In a fast changing world, it takes pioneering spirit to create trustworthy technology. We enable secure connectivity and payment solutions for billions of people around the globe. At Giesecke+Devrient, you will play a key role in realizing the digital transformation. At G+D Mobile Security, the world leader in secure telecommunications systems via SIM /...


  • El Prat de Llobregat, España G D Mobile Securities A tiempo completo

    In a fast changing world, it takes pioneering spirit to create trustworthy technology. We enable secure connectivity and payment solutions for billions of people around the globe. At Giesecke+Devrient, you will play a key role in realizing the digital transformation. At G+D Mobile Security, the world leader in secure telecommunications systems via SIM /...

  • Team Lead

    hace 3 semanas


    Santiago de Compostela, La Coruña, España Nike (New) A tiempo completo

    About UsNike (New) is a place where innovation and creativity thrive. We're not just a company, we're a community that empowers individuals to push boundaries and achieve their goals.Our MissionTo deliver innovative solutions that inspire consumers and drive business results. The RoleWe're seeking an exceptional Team Lead to join our Nike Retail team. As a...