Genesys Solutions Consultant

hace 2 semanas

Madrid, España Sabio Group A tiempo completo

As customers ourselves we know how frustrating a poor customer experience can be. At Sabio we believe that exceptional customer experience offers a better way to live life. We exist to make customer experience brilliant for our clients and their customers.
- Our people and expertise enable our clients to harness the latest technology, knowledge and information to improve every customer interaction.
- Sabio’s deep expertise in customer experience solutions enable us to offer practical advice and guidance, design & implementation consultancy and ongoing optimisation & success management ensuring clients maximise the value they obtain from their technology investments, making us a unique strategic partner for organisations with a high volume of consumer interaction.

**Key Responsibilities**:

- Solutions Group - Solutions Consultants are recognized as authorities - they have extensive practical experience gained from working as a practitioner in the specific field - fundamentally they are a domain expert in their respective area or areas.- They will come from a related hands-on role and will have multiple years of experience and knowledge in their respective field. Peers inside and outside the organisation would recognise them as a domain expert and often they will be undertaking this role informally and acting as a mentor or sounding board for their colleagues.- Passion about their role is a key quality - it is important that the individual is motivated by their technical achievements, knowledge of technology and how it is applied to their customers and how it affects the stakeholders involved in using it.- The role holder must be capable of strategic thinking and planning both for their respective field but also capable of looking at the bigger picture in which their technology / solution area operates allowing them to appreciate and critically review the overall solution.- They will understand the role of marketers, sales, pre-sales, partner, solution architect, professional services, managed services - and be able to work closely with these roles in their field as the situation requires. This role is not directly financial or project management focused however an awareness of cost, scope, risk and timescales is a critical facet is important to successful execution of this role.- The high-level objectives for this role are to:

- Demonstrate how Sabio creates value for Prospects, Customers and Partners.
- Increase the “win rate” when Sabio is in competitive situations.
- Drive increased business volume for the specific function / team you are in.
- Support the Regional Pre-Sales and Sales teams in acquisition of new customers and development of existing customers.
- Collaborate in the creation and definition of use cases for the impactful customer and user journey demos.
- Ensure Sabio’s Propositions / Market offers are fresh, relevant and interesting to customers.
- Remain an expert in their domain specific area (e.g. technology / product).
- Deliver billable consulting expertise to clients when relevant.
- Act as an interlock for the other business units in their respective field.
- Support and drive the definition and documentation of best practice for your domain specific area(s).
- Motivate and excite others in relation to their domain specific area(s).
- Define Continuous Service Improvements to reduce / prevent the business from making the same mistakes.
- Drive, develop and enhance Partner relations relating to their specific vendor or technology areas
- These responsibilities will typically be achieved by a mixture of:

- Spending time with Customers and Pre-Sales / Sales teams
- Sales and pre-sales enablement to help pitch, position and qualify to Customers and Prospects
- Creation and sharing of best practice content, collateral (inc. use cases) and demos
- Providing governance for the approved portfolio, ensuring any deviation is captured and reviewed
- Supporting marketing and advertising through webinars and other events.
- Regular, concise and clear communication to the entire business
- Training and development of the regional Pre-Sales (and Sales) teams
- Regularly assessing financial and strategic performance of propositions in line with Sabio targets
- Tracking key deal wins (especially for newly introduced propositions) to ensure they are on track and that we can learn and reiterate
- Include collaboration when required for the creation of Sabio Enhancement IP

Given the matrix mature of this role you may have a specific additional focus area to help drive common capability across adjacent functions and “Go To Market” as a whole, for example:
- Demo - Organising, defining, coordinating and producing demos for internal business areas and customers
- Automation - Driving forwards the automation of the “Go To Market” business processes, propositions and data set to increase efficiency and reduce effort.- Examples of interlocks with other teams are listed below (not all of t

  • Genesys Consultant

    hace 8 horas

    Madrid, España Sabio Group A tiempo completo

    Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. - Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and...

  • Genesys Solutions Consultant

    hace 1 día

    Madrid, España Sdi Digital Group A tiempo completo

    Genesys Solutions Consultant As customers ourselves we know how frustrating a poor customer experience can be. At Sabio we believe that exceptional customer experience offers a better way to live life. We exist to make customer experience brilliant for our clients and their customers.Our people and expertise enable our clients to harness the latest...

  • Genesys Solutions Consultant

    Encontrado en: Talent ES C2 - hace 1 semana

    Madrid, España Sabio A tiempo completo

    Genesys Solutions Consultant As customers ourselves we know how frustrating a poor customer experience can be. At Sabio we believe that exceptional customer experience offers a better way to live life. We exist to make customer experience brilliant for our clients and their customers.Our people and expertise enable our clients to harness the latest...

  • Genesys Solutions Consultant

    hace 1 semana

    Madrid, España Sabio Group A tiempo completo

    Genesys Solutions ConsultantDepartment: PreSales Employment Type: Full Time Location: Madrid Reporting To: Guillaume Faure DescriptionAs customers ourselves we know how frustrating a poor customer experience can be. At Sabio we believe that exceptional customer experience offers a better way to live life. We exist to make customer experience brilliant for...

  • Genesys Engage Engineer

    hace 1 día

    Madrid, España Sdi Digital Group A tiempo completo

    Genesys Engage Engineer Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers' need to respond to the ever-changing world. Our...

  • Genesys Engage Engineer

    Encontrado en: Talent ES C2 - hace 2 semanas

    Madrid, España Sabio A tiempo completo

    Genesys Engage Engineer Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our...

  • Genesys Cloud Engineer

    hace 8 horas

    Madrid, España Sabio Group A tiempo completo

    Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. - Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and...

  • Senior Genesys Cloud Engineer

    hace 8 horas

    Madrid, España Sabio Group A tiempo completo

    Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. - Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and...

  • Senior Genesys Engage Engineer

    hace 8 horas

    Madrid, España Sabio Group A tiempo completo

    Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. - Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and...

  • Account Functional Consultant

    hace 6 días

    Madrid, España Axiom Software Solutions A tiempo completo

    **Job Description**: Role : Account Functional Consultant Location: Madrid Spain Role Type : Permanent **Job Description**: - consultant with 3-4 years of experience and knowledge in the field of finance and management control, as well as in the development of integrated financial information systems. - integrated financial information systems. Essential...

  • Senior SAP Consultant

    hace 1 día

    Madrid, España Empiric Solutions A tiempo completo

    Senior SAP Consultant - Freelance Opportunity If you would be interested in working for a world leader in driving digital transformation, then Empiric has the role for you. My Madrid-based client is looking to hire a Senior SAP Consultant on an initial 6-month contract to work on an exciting new project. The office is based in Madrid, with 2/3 days on-site...

  • Solutions Consultant

    hace 2 días

    Madrid, España Adobe A tiempo completo

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...

  • Genesys Engage Engineer

    hace 2 semanas

    Madrid, España Sabio Group A tiempo completo

    Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.Sabio provides expertise and solutions that our customers' need to respond to the ever-changing world. Our powerhouse products and...

  • Sap Senior O2C Consultant

    hace 2 semanas

    Madrid, España Interquest Group A tiempo completo

    SAP Senior O2C Consultant €70, | Madrid | Permanent InterQuest Posted month ago Globally renowned company based in Madrid is searching a permanent SAP Senior O2C Consultant. You will be responsible for working on challenging projects as part of a global team.Involved in global roll-outs, you will cover all phases of a project life cycle including analysis,...

  • Sap senior o2c consultant

    Encontrado en: beBee S ES - hace 3 semanas

    Madrid, España Interquest Group A tiempo completo

    SAP Senior O2 C Consultant €70, | Madrid | Permanent Inter Quest Posted 14 hours ago Globally renowned company based in Madrid is searching a permanent SAP Senior O2 C Consultant. You will be responsible for working on challenging projects as part of a global team. Involved in global roll-outs, you will cover all phases of a project life cycle including...

  • SAP Ppds Consultant

    hace 8 horas

    Madrid, España Red - The Global SAP Solutions Provider A tiempo completo

    For one of our international RED clients, we are looking for a **SAP PPDS Consultant** to join their project as soon as possible. **Skills-Knowledge**: - Minimum 5 years of experience as a SAP PPDS Consultant - Self-employed in the exercise of their functions - fluent Spanish - NO English needed - Partially or Totally In-person at Madrid offices -...

  • Client Solutions Manager

    hace 1 semana

    Madrid, España Meta A tiempo completo

    The Client Solutions Manager (CSM) for Meta’s In-Market team is a strategic and enthusiastic solution-driver who puts our customers at the core of everything we do. Based in Madrid, the CSM will work with Spanish and Portuguese clients and is responsible for building strategic partnerships, driving growth, creating scaled ROI-positive marketing strategies,...

  • Kinaxis Solution Consultant

    Encontrado en: beBee jobs ES - hace 2 semanas

    Madrid, Madrid, España Harrington Boyd A tiempo completo

    Senior Kinaxis Solution ConsultantFully Remote€60 - €85 per hourWe are urgently looking for an accomplished Kinaxis solution consultant with experience on multiple Kinaxis focused projects in the past. You will be listening to client requirements, and helping them implement Kinaxis Rapid Response solution into their business.Job Description4+ years of...

  • Sap Senior Mm Qm Consultant

    hace 2 semanas

    Madrid, España Interquest Group A tiempo completo

    SAP Senior MM QM Consultant €70, | Madrid | Permanent InterQuest Posted month ago Globally renowned company based in Madrid (Spain) is searching a permanent SAP Senior MM QM Consultant. You will be responsible for working on challenging projects as part of a global team. This will be a mixture of being on-site and remote working. Involved in global...

  • [Yu295] | Sap Analytics Cloud Consultant

    hace 1 semana

    Madrid, España Vass A tiempo completo

    T4S Advance Solutions keep growing! T4S is a leading provider in the SAP field. Our strategic position is the result of our talented skilled and experienced people. We strive to attract top talent seeking to develop their full potential by delivering excellence to our clients We're looking for SAP Analytics Cloud Consultant wiht over 6 years of experiencie...