Omnichannel Experience Lead
hace 3 días
**Job Description**:
Lead the omnichannel customer experience strategy in the Oncology Unit, positioning our company as the first in the minds of our stakeholders.
**Main Responsibilities**:
ENVIRONMENT & CUSTOMER UNDERSTANDING:
- Constant understanding of the oncology environment and market through active and continuous listening exercises, both within and outside the company.
- Understanding customers through external sources and analysis to understand them based on their characteristics (customer clustering).
- Identification of patterns, levers, and barriers in the environment, with a focus on anticipating trends that impact our customers.
- Analyze the value propositions of competitors to position our company appropriately against competitors and future trends.
CUSTOMER EXPERIENCE:
- Responsible for aligning the customer experience strategy in the organization, coordinating with customer engagement and data strategy. Ensure the audience's vision is represented within the Unit.
- STRATEGIC CONSULTANT with a CUSTOMER FOCUS:
- Internal strategic consultancy in oncology: identification of questions that need to be answered through information analysis.
- Define, together with the Customer Engagement & Data Strategy team, the omnichannel strategic plan and information based on business needs and existing sources that cover identified gaps.
- Single point of contact between the oncology organization and specialized teams in advanced analytics and market research in subsidiaries.
TEAM DEVELOPMENT DIGITAL:
- Maximize capabilities within the digital and data ecosystem defined in our company's data.
- Identify analytical and strategic thinking capabilities to develop in teams of the oncology unit with a digital focus.
- Ensure accessibility and proper use of information to maximize its utilization in generating insights and making corresponding decisions, as well as evaluating the environment and competitive intelligence.
- Standardize KPIs to consolidate the measurement of commercial excellence and quickly identify market opportunities through information.
- Guarantee the measurement of key performance indicators (KPIs) in each function/department.
Skills & Education:
- Bachelor´s Degree
- Strategic & Innovative Thinking
- Strong communication Skills
- Solid Omnichannel strategy experience
- Collaboration and interpersonal skills
- Digital Skills
- Demonstrates high degree of integrity and ethics
Preferred:
- Team Management
- Master Degree
**Search Firm Representatives Please Read Carefully**
**Employee Status**:
Regular
**Relocation**:
**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Requisition ID**:R266035
-
Omnichannel Experience Partner
hace 4 días
Salamanca-Madrid, España Astellas A tiempo completoAbout Astellas: At Astellas we are a progressive health partner, delivering value and outcomes where needed. We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and...
-
Omnichannel Content Lead RHeumatology Eu
hace 3 minutos
Madrid, España UCB A tiempo completo**Make your mark for patients** We are looking for an **Omnichannel & Content Lead Rheumatology EU **who is dynamic, innovative, and strategic to join us in our **Immunology Strategic Operations **team, based in our HQ in **Brussels (Belgium)** or in **Milan (Italy)**, **Paris (France)**, **Monheim (Germany)**, **Slough (UK)**, **Madrid (Spain)**, **Breda...
-
Omnichannel Lead
hace 5 días
Madrid, España Danone A tiempo completoAbout the job Danone es una empresa global con una misión inspiradora: "Aportar salud a través de la alimentación a tantas personas como sea posible".Reconocemos el poder que tienen las personas para impactar al mundo a través de sus elecciones diarias.Cada vez que comemos y bebemos, votamos por el mundo en el que queremos vivir.Creemos que los alimentos...
-
Omnichannel Solution Owner Spain
hace 4 días
Madrid, España Ares Consultores A tiempo completo.The Omnichannel Solution Owner will work in close collaboration with an Omnichannel Strategist that will provide the business requirements describing an integrated, cross-channel customer engagement experience, as well as an Omnichannel Program Manager that will serve as the business's single point of contact across delivery resources and manage the...
-
(N-502) Omnichannel Excellence Lead Oncology
hace 1 día
Madrid, España Empresa Reconocida A tiempo completo.Our team is growing, and for this, we need bright minds with creativity and flexibility - what talent do you have?For our Madrid office, we are looking for an Omnichannel Excellence Lead, working 8 days per month out of the office.We are embarking on an exciting journey to transform our ways of embedding and working with our customers from a stronger OCE...
-
Omnichannel Shopper Experience
hace 4 días
Madrid, España Morgan Philips Executive Search A tiempo completoDesde Morgan Philips Exectuve Search, ayudamos a nuestro cliente, Compañía multinacional líder del sector gran consumo con la búsqueda de un Omnichannel Shopper Experience para sus oficinas de Madrid.**Sus principales responsabilidades serán**:Crear una estrategia de venta al por menor y asegurar que las plataformas en línea y las tiendas físicas...
-
Omnichannel Solution Owner Spain
hace 4 días
Madrid, España Ares Consultores A tiempo completo.The Omnichannel Solution Owner will work in close collaboration with an Omnichannel Strategist that will provide the business requirements describing an integrated, cross-channel customer engagement experience, as well as an Omnichannel Program Manager that will serve as the business's single point of contact across delivery resources and manage the...
-
Omnichannel Engagement Manager
hace 3 días
Madrid, Madrid, España Biogen A tiempo completoJob DescriptionAs the Omnichannel Manager, you will be responsible for coordinating and executing local planning initiatives that enhance our comprehensive customer engagement strategy. This role will require close collaboration with various departments to ensure seamless implementation of regional initiatives at the local level.Key Accountabilities:Develop...
-
Omnichannel Manager
hace 3 días
Madrid, España Biogen Idec A tiempo completoJob DescriptionAbout This RoleThe Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience...
-
Omnichannel Manager
hace 2 días
Madrid, España Biogen, Inc. A tiempo completoThe Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy.This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience and provide a smooth and...
-
Omnichannel Manager
hace 3 días
Madrid, España Biogen Idec A tiempo completoJob DescriptionAbout This RoleThe Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy.This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience...
-
Omnichannel Manager
hace 3 días
Madrid, España Biogen A tiempo completoAbout This RoleThe Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience and provide a...
-
Omnichannel Manager
hace 14 horas
Madrid, España Biogen, Inc. A tiempo completoThe Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience and provide a smooth and...
-
Omnichannel Manager
hace 14 horas
Madrid, España Biogen Idec A tiempo completoJob DescriptionAbout This RoleThe Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience...
-
Omnichannel Manager
hace 4 días
Madrid, España Biogen, Inc. A tiempo completoThe Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience and provide a smooth and...
-
Omnichannel Manager
hace 4 días
Madrid, España Biogen Idec A tiempo completoJob Description About This Role The Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer...
-
Omnichannel Solution Owner Spain
hace 3 días
Madrid, España Ares Consultores A tiempo completoThe Omnichannel Solution Owner will work in close collaboration with an Omnichannel Strategist that will provide the business requirements describing an integrated, cross-channel customer engagement experience, as well as an Omnichannel Program Manager that will serve as the business's single point of contact across delivery resources and manage the...
-
Omnichannel Solution Owner Spain
hace 3 días
Madrid, España Ares Consultores A tiempo completoThe Omnichannel Solution Owner will work in close collaboration with an Omnichannel Strategist that will provide the business requirements describing an integrated, cross-channel customer engagement experience, as well as an Omnichannel Program Manager that will serve as the business's single point of contact across delivery resources and manage the...
-
Omnichannel Manager
hace 45 minutos
Madrid, España Biogen Idec A tiempo completo.Job Description About This Role The Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy.This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience...
-
Omnichannel Manager
hace 4 días
Madrid, España Biogen Idec A tiempo completo.Job DescriptionAbout This RoleThe Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy.This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience...