Omnichannel Manager
hace 6 días
.Job DescriptionAbout This RoleThe Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience and provide a smooth and coherent journey while maximizing reach and optimizing resources.The individual in this position will work closely with the BUs to ensure the seamless implementation of regional initiatives at the local level. Additionally, they will provide critical feedback to the Center of Excellence (CoE) team, fostering the acceleration of omnichannel best practices across Europe, brand teams, and markets.What You'll DoStrategic Alignment : Ensure omnichannel strategies are aligned with broader business goals and seamlessly integrated with marketing and sales efforts.Omnichannel Measurement : Define and implement measurement frameworks, KPIs, and analytics to monitor, evaluate, and optimize omnichannel activities while providing actionable insights.Customer Engagement : Develop targeted strategies based on customer needs, feedback, and data, ensuring an end-to-end positive customer experience across multiple channels.Clear Communication & Support : Set clear expectations and provide support throughout omnichannel implementation, including guidance on technical tools (e.G., Maya, Veeva CRM).Data-Driven Optimization : Utilize advanced analytics for real-time strategy adjustments and continuous performance improvement, ensuring data quality and adherence to governance standards.Channel & Content Management : Optimize channel mix strategies, improve segmentation, enhance platform content (e.G., BiogenLinc), and increase database registrations.Cross-Functional Collaboration : Facilitate teamwork across departments to ensure unified execution of omnichannel initiatives, share best practices, and support compliance with legal standards.Innovation & Adaptation : Stay updated on digital trends and new tools, driving innovation through design thinking and agile methodologies while scaling successful strategies.Learning & Knowledge Sharing : Promote experience exchange, foster internal communities, and provide actionable market analysis and recommendations based on emerging trends.Regulatory Compliance : Ensure adherence to industry regulations, partnering with legal, compliance, and security teams to maintain standards.QualificationsWho You AreYou are a proactive and solution-driven Omnichannel Manager with a creative and strategic mindset. You excel at leveraging data-driven insights and analytics to design and execute innovative customer engagement strategies. You thrive in dynamic environments, bringing a customer-centric approach to every project while aligning initiatives with broader business goals
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Omnichannel Manager
hace 6 días
Madrid, España Biogen, Inc. A tiempo completo.The Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience and provide a smooth and...
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Omnichannel Manager
hace 5 días
Madrid, España Biogen, Inc. A tiempo completo.The Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience and provide a smooth and...
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Omnichannel Manager
hace 6 días
Madrid, España Biogen A tiempo completo.Job DescriptionAbout This RoleThe Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience...
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Omnichannel Manager
hace 2 semanas
Madrid, España Biogen A tiempo completo**Job Description** About This Role** The Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer...
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Omnichannel Manager
hace 6 días
Madrid, España Biogen, Inc. A tiempo completoThe Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience and provide a smooth and...
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Omnichannel Manager
hace 1 semana
Madrid, España Biogen, Inc. A tiempo completoThe Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience and provide a smooth and...
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Omnichannel Manager
hace 1 semana
Madrid, España Biogen A tiempo completoJob DescriptionAbout This Role The Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience...
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Omnichannel Manager
hace 1 día
Madrid, España Biogen A tiempo completoJob Description About This Role The Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience...
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Omnichannel Manager
hace 6 días
Madrid, España Biogen A tiempo completoJob Description About This Role The Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy.This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience...
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Omnichannel Manager
hace 6 días
Madrid, España Biogen A tiempo completoJob DescriptionAbout This RoleThe Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience...
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Omnichannel Manager
hace 6 días
Madrid, España Biogen Idec A tiempo completoJob Description About This Role The Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy.This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience...
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Omnichannel Manager
hace 6 días
Madrid, España Biogen, Inc. A tiempo completoThe Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy.This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience and provide a smooth and...
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Omnichannel Manager
hace 1 semana
Madrid, España Biogen A tiempo completoJob Description About This Role The Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy.This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience...
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Omnichannel Manager
hace 6 días
Madrid, España Biogen Idec A tiempo completoJob DescriptionAbout This RoleThe Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience...
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Omnichannel Manager
hace 6 días
Madrid, España Biogen, Inc. A tiempo completoThe Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience and provide a smooth and...
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Omnichannel Manager
hace 1 semana
Madrid, España Biogen Idec A tiempo completoJob Description About This Role The Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience...
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Omnichannel Manager
hace 17 horas
Madrid, España Biogen Idec A tiempo completoJob DescriptionAbout This RoleThe Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience...
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Omnichannel Manager
hace 1 día
Madrid, España buscojobs España A tiempo completoJob DescriptionAbout This RoleThe Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience...
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Omnichannel Manager
hace 2 días
Madrid, España Biogen, Inc. A tiempo completoThe Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience and provide a smooth and...
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Omnichannel Manager
hace 2 semanas
Madrid, España Biogen A tiempo completoJob DescriptionAbout This RoleThe Omnichannel Manager for Iberia will coordinate and execute the local planning initiatives that enhance our comprehensive Omnichannel customer engagement strategy. This role will ensure the effective adoption and orchestration of existing channels, as well as integrating new channels to optimize Biogen's customer experience...
