German and English Speaker Helpdesk

hace 5 meses


Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

**Descripción**:
Hi,

If you speak German and English to a high level, don't miss this offer.

We are looking for a customer service agent for an expanding client company.

Where? In one of the most attractive places in Spain: Las Palmas.

What tasks are you expected to perform?
- Differentiate less urgent problems from more urgent ones, solving them in order of importance
- Identify any gaps in the helpdesk's problem solving and draft knowledge base documents
- Actively participate in all training activities including those in support of new technologies
- Through constant collaboration with all department staff, promote and reinforce customer service values
- If problems arise that could not be solved, report them to the designated (customer) service managers

**Requisitos**:
What we are looking for:

- C1-C2 language knowledge: German + English
- Ability to work with a focus on results
- Good communication, teamwork and customer focus skills
- Basic knowledge of PC (office etc.)
- Availability to work shifts: 7x24 (nights and weekends from home)

What do we offer?

Possibility of joining a team. We offer a six-month contract initially. If at the end of this the working relationship has been mutually satisfactory, you can join as an employee of the company.

Holidays: 23 working days per year

You are not left alone. You will have a training period of about 3 weeks with an employment contract

A multicultural and stimulating environment



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