Vp Operations International A&h
hace 2 semanas
Job Requirements
Position Summary
Chubb is seeking a Vice President Operations for its International Accident & Health (A&H) business. This person will lead International A&H’s Finance, Technology, Operations, Claims, Legal and Compliance functions. The position will also have responsibility for driving improvements in data and reporting.
Major
**Responsibilities**:
- Lead key International A&H functions, including Technology, Operations, Claims and Strategic programs
- Define and prioritize the Customer Experience for A&H customers, inclusive of benchmarking & Key performance indicators.
- Continue to champion for world Class Customer Experience in all regions and lead Customer Service Transformation through modernizing Contact centers, process efficiencies and leveraging omni-channel, Artificial Intelligence (AI) and Natural Language Processing (NLP) capabilities
- Improve management information globally to drive improved decision making using data, analytics and AI to provide effective insights to the A&H business to drive growth
- Establish prioritization of the International A&H technology portfolio. Optimize spend to drive execution of key initiatives. - Ex. Remediating Systems 6 architectural and foundational matters.
- Drive efficiency, increased ease of doing business and transformation to Digital across all of our distribution points and drive adoption of digital distribution and self-service capabilities across all key markets
- Ensure timely and effective claims service to our clients. Drive significant automation, improvements in cycle times, Customer Experience and Customer Loyalty. Continue laser focus on KPI including cycle time, NPS etc.
**Benefits**:
- BS/BA degree required. Masters preferred
- Accustomed to and effective at driving change in a matrixed organization.
- Strong experience in delivering large scale technology and transformation programs. Expertise in technology and agile technology delivery processes required
- Customer Focus mindset
- Demonstrated financial acumen and ability to understand a complex insurance P&L
- Pragmatic, collaborative, and culturally sensitive with the ability to influence senior managers across global markets
- Strong understanding of insurance operations, claims and technology function
- Experience managing a team of insurance leaders
- Direct experience with analytics and numerical analysis. Metrics and process driven
- Direct project management experience
- Prior experience with Six Sigma or process design / optimization
- Performance management orientation: can use data to drive decision making
- Ability to plan, organize, and direct the execution of organizational goals and objectives
- Demonstrated ability to communicate effectively both orally and in writing
- Bias for action, ability to make decisions and execute in fast paced environment
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