Port Delivery Agent

hace 4 semanas

Barcelona, España TUI Group A tiempo completo

Barcelona, Spain-
- 126129-
- Onsite-
- Locally employed contract-
- Full Time-
- 40Join our Operations & Delivery team as a **Port Delivery Agent** in** Barcelona **where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction.
Intercruises Shoreside & Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.
- This is a locally employed position. You must have the** right to live and work in Spain** before applying.
- Not sure what local documents you need? Find out more **here**

ABOUT OUR OFFER
- A job at TUI offers more than your basic salary which already starts at 18.500 € gross per year.
- 22 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day)
- Discounts and multiple offers with TUI Club De Benefits.
- Option to obtain a discounted private health insurance.
- We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- We offer seasonal contracts (fijo discontinuo), starting from the 1 st of April till the end of December, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise

ABOUT YOU
- You have knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business.
- You are a confident decision maker, even when working under pressure.
- Excellent communication skills, both verbal and written, in English and Spanish.
- You have a pro-active guest service mindset with a clear focus on quality and efficiency.
- Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules will be required.
- You are open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients.
- Driver’s license is mandatory.

ABOUT THE JOB
- Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service.
- Handling and arranging operations agreed with our Cruise clients, throughout all the various stages involved in the process and controlling operations.
- Being responsible for the smooth operation from start to end.
- Handling correspondence with clients together with the Supervisor/ Team Manager.
- Closing all invoicing and data loading procedures.
- Keeping constant contact, reserving, and updating providers accordingly.
- Liase with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries.
- The position involves days of operation in the port, early starts and demands work during some weekends
- We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit **Our DNA**

**#TUIJobs #TUIMusement #Intercruises #LetsTUIit

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