Customer Installation Technician

hace 7 días

Madrid, España Transaction Network Services A tiempo completo

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence

Overview

Customer Installation Technician will be engaged in the Delivery (Configuration, Installation, Testing & Acceptance) of circuits and various TNS network device types. The Technician will also be required to provide technical support for internal TNS teams, as well as customers who are in the process of activating service.

**Responsibilities**:

- Configures, installs, maintains, tests, and troubleshoots TNS network & customer devices and circuits.
- Work with telephone companies to turn up circuits. Circuits include but not limited to: leased line DS0, DS1, DS1 hubs, DS3, DS3 hubs, OC3+, Ethernet, Frame Relay, DSL, ISDN, VPN, MPLS.
- Works with customers to install routers and auxiliary equipment (including cabling and demarcation extensions), and works closely with Field Technicians on equipment installation, configuration, and troubleshooting.
- Has a firm understanding of Remedy and Visionael databases, and updates Remedy and DSX(TDM Channelized services) sheets completely and clearly in a timely manner.
- Proactively identifies issues and potential FRults & Performs troubleshooting (1st and 2nd line) and escalates effectively to 3rd and 4th line teams to ensure timely delivery & restoration.
- Works closely with internal groups such as Sales Support, Logistics, and the NOC to assist in solving problems, and communicates back to the various groups and/or customer as appropriate.
- Proactively identifies problem resolutions and process efficiencies in order to create a higher quality of service for our customers - In particular Automation
- Demonstrates individual leadership/ownership/accountability regardless of level and acts as a mentor to others.
- Assists with training of others within and outside the direct ICC team.
- Works as part of a global team and supports out of hours work as required.
- Demonstrates high sense accountability for all your actions while working on a live mission critical shared network - In particular excellent change management practices.
- Creates documentation for new processes and procedures.

**Experience**:

- 1-2 Years practical experience working in a mission critical IP network support and/or project delivery role
- Experience in small to medium routine and semi routine tasks/projects with autonomy on established process and procedures

Qualifications:

- Understands IP Network to CCNA/JNCIA Level
- Proven hands-on experience in the installation and configuration of one or more of these outer types - Cisco (essential), Juniper, Digi, Virtual Access router
- Working experience of Linux OS - networking in particular
- Understanding of and has experience in the delivery of mission critical services using Broadband and/or Mobile connectivity
- Proven examples of using initiative to resolve problems on mission critical IP networks proactively and reactively in a timely manner
- TNS needs a person that is dynamic, proactive, a team player, a good communicator both verbally and in writing - Fluent in English verbal & written
- While TNS will strongly support your integration and career development we need a person who is a proven self-starter and demonstrates strong use of their initiative
- TNS needs a person that is calm and collected working in the support of mission critical network services
- TNS needs a person that has an aptitude for troubleshooting both proactively and reactively
- We need a person who has a strong desire to develop the technical capabilities of themselves and their team
- TNS needs a person that is flexible with working outside of normal working hours including providing on-call support and is flexible regarding travel for support issues and intercompany communication including training within and outside of region
- TNS needs a person that is competent in the technologies on the TNS network but is also keen to progress both technically and personally within the organization

Optional Desired Qualifications:

- ITIL experience/certifications in Service Delivery, Incident & Problem Management is a benefit
- Understands TNS broadband solutions and processes
- Experience in the automation of configuration development and deployment
- VI and Scripting experience is desirable
- Experience working in Payments, Banking or Financial Services, or any other high volume transactional oriented business
- Experience managing telcos for the provision of services is desirable
- Alternative language is also a benefit, in particular Spanish, French, and Italian

Education and Certifications:

- A Bachelor degree (US) or Higher National Diploma, HND (UK) is preferred
- Cisco, Juniper, F5, Linux, Microsoft certifications all desirable

**Qualifications**:
Descripción del puesto

Deberes y responsabilidades principales:

- Dar soporte a los clientes durante la instalación de routers y l

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