Customer, Commercial and Supply Chain

hace 2 semanas

Madrid, España Insud Pharma A tiempo completo

Overview:
We are looking for a Senior Customer, Commercial and Supply Chain Process Expert to join our team. In this role, you will be responsible for leading the end-to-end improvement of our operations. You will use your knowledge to identify and implement improvements that will improve efficiency, effectiveness, and customer satisfaction.

**Responsibilities**:

- Establish and maintain a global customer, commercial and supply chain process strategy that aligns with the overall business strategy and ensures the delivery of high-quality products and services to customers worldwide.
- Develop and implement process improvements that enhance efficiency, effectiveness, and customer satisfaction across the supply chain and customer domains.
- Oversee the implementation and maintenance of process mining tools (Celonis) and techniques to gain a deeper understanding of process flows and identify areas for improvement.
- Foster a culture of continuous improvement within the supply chain and customer service teams, encouraging proactive identification and resolution of process issues.

Qualifications:

- **Knowledge of Pharma Industry and Quality Assurance**: A strong understanding of the pharmaceutical industry.
- **Customer, Commercial & Supply Chain Ops Process Knowledge**:Deep understanding of these processes, encompassing the flow of goods, information, and money across the entire value chain. SAP IBP, PPDS, SD, PP.
- ** Strategic Thinking and Problem-Solving**:Exceptional strategic thinking and problem-solving skills, enabling the identification and resolution of complex process issues and the development of effective improvement strategies.
- ** Analytical and Data-Driven Approach**:Strong analytical mindset and facility with data analysis techniques, allowing for the interpretation of process data and the formulation of data-driven improvement recommendations.
- ** Modeling and Presentation Skills**:Strong skills in process modeling (lean 6sigma or similar) and presentation, with the ability to clearly communicate process insights and recommendations to a variety of audiences.
**Change Management and Communication**:Excellent change management and communication skills, facilitating effective collaboration with cross-functional teams and ensuring successful implementation of process improvements.
- ** Process Mining Expertise**:Proven proficiency in process mining methodologies, tools, and techniques, with a demonstrated ability to extract meaningful insights from process data. Celonis as a process mining tool is necessary.
- ** Qualification and Education**: A bachelor's or master's degree in a relevant field is required.
- ** Fluency in Spanish and English**:Fluency in both Spanish and English, both written and spoken, to effectively communicate with stakeholders across diverse geographies and cultures.
- ** Experience (years/area)**: +5 years of experience in similar positions in Pharma Industry with experience at international level.

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