German Market Customer Success Support

hace 3 semanas


Malaga, España Safeguru UK A tiempo completo

**Customer Success Internal Support Representative German market**

Hello

We are Safeguru, an E-Commerce specialized on industrial safety products and personal protective equipment, leader on health and safety digital content.

We are looking for a motivated individual to join our team. The Customer Success Internal Support Representative will be responsible for providing the support required to the Customer Success representatives, gathering the information required, acting as a bridge between Customer success and Purchasing, communicating with customers and achieving excellent customer satisfaction. You should be able to multitask and adhere to deadlines.

**What are our core values and competencies?**

Values are those that guide our behavior every day. For Safeguru, the following phrases describe ours perfectly:
We are pioneers

We are in it together

We do the right thing

In addition to this, these are the key requirements that the right person for this role should have:
Excellent phone skills

Communication/Active listening skills

Great organizational skills and ability to multitask

Very good attention to detail

Ability to achieve targets and adhere to deadlines

Ability to adapt to changes

Problem solving skills

Great teamwork skills

**What are we looking for?**

We are looking for an Internal Customer Success Support Representative that:

- Shares our values and competences.
- Is aligned and committed to the project and our vision.
- Has good interpersonal and communicative skills.
- Sees challenges to overcome instead of problems.
- Has a proactive attitude and oriented to excellence.

**What would be your responsibilities?**
- Providing support to Purchasing and the Customer Success teams.
- Liaising with our warehouse and transport companies to ensure delivery dates are met.
- Creating quotes based on the information provided by the Customer Success team.
- Acting as the link between purchasing and Customer success.
- Supporting purchasing on specific activities in order to get the information required for opportunities with customers.
- Staying informed about competing products and services.
- Becoming an expert in health and safety at the workplace and our products and understanding their use and benefits.
- Being a customer advocate on every task while capturing feedback and reporting requests to Purchasing and Management.

**What do we offer?**
- 37.5 effective weekly hours
- Collaborative and positive work environment.
- Ambitious project by the hand of an international business group.
- Fixed contract from the beginning.
- Possibility of working from home a % of the time
- Flexible start and end time.

Tipo de puesto: Jornada completa

Beneficios:

- Flexibilidad horaria

Horario:

- Flexibilidad horaria

Posibilidad de trasladarse/mudarse:

- 29013 Málaga: Desplazarse al trabajo sin problemas o planificar mudarse antes de comenzar a trabajar (Obligatorio)

Experiência:

- Atención al cliente (Obligatorio)

Idioma:

- Alemán (Obligatorio)

Ubicación del trabajo: Teletrabajo híbrido en 29013 Málaga

Fecha de inicio prevista 03/07/2023



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