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Operations Team Lead
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To strengthen our Global IT Hub in Barcelona, We are looking for a **Operations Team Lead - Service Desk** to be part of our Global IT Service Desk team**:
**Position Snapshot**
- Location: Nestlé Global Tech Hub in Barcelona, Spain
- Type of Contract: Permanent, Local
- Stream: IT Service Management
- Type of work: Hybrid
- Work Language: Fluent Technical/Business English
**The role**
- Ownership and prioritization of delivering operational goals for IT Service Desk globally.
- Maximizing value of the services delivered by the Service Desk (Nestle and Supplier).
- Meet with customers and support teams served by the Service Desk to improve services delivered by Service Desk.
**What you’ll do**
- Owning and prioritizing operational management: The Operations Lead is responsible for developing, managing and prioritizing the delivery of services from the IT Service Desk.
- Maximizing value of the product: The Operations Lead works closely with suppliers and Nestle teams to deliver the services. This requires managing the supplier delivery of services according to Nestle contracts with suppliers while managing the Nestle IT SD Operations team that managing different aspect of the services that the supplier delivers.
- Acting as a key information conduit: The Operations Lead serves as a bridge between the IT SD transformation team and other stakeholders, such as the IT Service Desk Product Manager. Communicates the status of services delivered, opportunities to improve the services, supports discussions of strategy, vision, and roadmap to the development team and works to implement improvements with the supplier.
- IT Service Desk contracts: Supports updates, changes and enhancements to the Service Desk contracts with suppliers
**We offer you**
We offer more than just a job. We put people first and inspire you to become the best version of yourself.
- **
Great benefits** including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
- ** Personal and professional growth** through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
- ** Hybrid working environment **with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill
- ** Recreation activities** such as yoga, Zumba, etc. and a wide range of volunteering activities.
**Minimum qualifications**:
- Bachelor's degree or higher, preferably in computer science or a field related to the product, or commensurate IT experience: The IT Operations Lead should have a strong educational background in computer science or a related field, or equivalent experience in the IT industry.
- Demonstrated experience in IT Service Desk management.
- 10+ years of experience in IS/IT: The IT Operations Lead should have at least 10 years of experience in the IS/IT field, with roles such as IT Service Desk manager
- Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment: The IT Operations Lead should have a track record of taking ownership of projects and delivering successful results in a fast-paced and dynamic environment.
- Experience with effective communication at different levels in the organization and in English: The IT Operations Lead should have strong communication skills and be able to effectively communicate with stakeholders at different levels within the organization
**Bonus Points If you have**:
- Experience managing IT agreements as a IT Operations Lead or IT Product Manager.
- Experience with development, deployment and management of IT Chatbot (Kore.AI, Cognigy or ServiceNow Virtual Agent) or IVA solutions and related technologies such a Contact Centre.
**About the IT Hub**
At Nestlé IT, we are a diverse, global team of IT professionals in the biggest health, nutrition and wellness company of the world. We strive to create an environment where people are valued for who they are. We innovate every day through future ready technologies to create opportunities for Nestlé to delight consumers, customers and employees alike. We collaborate with partners around the world to deliver tangible value at global scale. We continuously work to develop our people to be future ready.
**About Nestlé**
We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.
Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action - make it count.
**Join Nestlé’s IT Hub #beaforceforgood**
**How we will proceed**:
You send us your CV We contact relevant applicants Interviews
