Is/it Operations Manager Ecommerce

hace 6 meses

Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

We are looking for a **Operations Manager eCommerce **to be part of our IT Marketing, Sales and eBusiness Department (MSE).

**Position Snapshot**
- Location: Nestlé Global Tech Hub in Barcelona, Spain
- Type of Contract: Permanent
- Stream: IT Marketing, Sales and eBusiness (MSE)
- Type of work: Hybrid
- Work Language: Fluent Business English

**The role**

In order to complete our Direct to Consumers, Ecommerce Department, supporting Nescafé Dolce Gusto brand, we are currently looking for an Operations Manager.

As the Ecommerce Operations Manager at Nescafe Dolce Gusto, you will play a critical role in overseeing the software sustain process for all countries using our ecommerce platform, which is based on the Adobe Commerce platform and hosted in AWS. You will be responsible for managing a team of L2 and L3 operations specialists, ensuring a smooth sustain process across all geographies. Additionally, you will collaborate with suppliers who manage incidents to ensure efficient resolution and continuous improvement.

**What you’ll do**
- Lead and manage a team of L2 and L3 operations specialists, Tech and Configuration Experts, providing guidance, support, and performance management to ensure the smooth operation of the ecommerce platform sustain process.
- Oversee the software sustain process for all countries using the Adobe Commerce platform as well as Mobile App, ensuring timely incident resolution, bug fixes, and enhancements.
- Collaborate with suppliers responsible for incident and request management, establishing effective communication channels and processes to ensure incidents are resolved efficiently and within agreed-upon service level agreements (SLAs).
- Monitor and analyze ecommerce platform performance metrics, identifying areas for improvement and implementing corrective actions to enhance system stability and reliability.
- Develop and maintain operational documentation, including standard operating procedures (SOPs), incident management processes, and escalation procedures.
- Collaborate with cross-functional teams, including developers, business analysts, and project managers, to prioritize and address sustain-related issues and enhancements.
- Conduct regular meetings with stakeholders to provide updates on sustain activities, incident trends, and improvement initiatives.
- Drive continuous improvement initiatives to optimize the sustain process, reduce incident recurrence, and enhance overall system performance.
- Stay up-to-date with the latest industry trends and best practices in ecommerce operations management, incorporating relevant advancements into the sustain process.
- Lead initiatives to automate processes, reduce P2 numbers, automate requests resolution.
- Lead preparation for big events support such as Black Friday
- Coach your direct reports and support them in their professional development and career aspirations

**We offer you**
We offer more than just a job. We put people first and inspire you to become the best version of yourself.
- **
Great benefits** including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
- ** Personal and professional growth** through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
- ** Hybrid working environment** with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill
- ** Recreation activities **such as yoga, Zumba, etc. and a wide range of volunteering activities.

**Minimum qualifications**:

- Proven experience in ecommerce operations management, preferably in a multinational organization, overseeing sustain processes for Adobe Commerce platforms hosted in AWS.
- Strong leadership skills, with the ability to effectively manage and motivate a team of operations specialists.
- Excellent problem-solving and analytical skills, with the ability to identify and resolve complex technical issues.
- KPI- focused, and hands-on attitude
- Solid understanding of incident management processes and best practices, with experience in collaborating with suppliers to ensure efficient incident resolution.
- Strong communication and stakeholder management skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.
- Experience in monitoring and analyzing system performance metrics, identifying areas for improvement, and implementing corrective actions.
- Familiarity with ITIL or other IT service management frameworks.
- Ability to work in a fast-paced, dynamic environment, managing multiple priorities and meeting tight deadlines.
- Strong attention to detail and commitment to delivering high-quality results.
- Relevant certifications,

  • Technology Expert Operations Ecommerce

    hace 6 meses

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for a **Technology Expert Operations eCommerce **to be part of our IT Marketing, Sales and eBusiness Department (MSE). **Position Snapshot** - Location: Nestlé Global Tech Hub in Barcelona, Spain - Type of Contract: Permanent - Stream: IT Marketing, Sales and eBusiness (MSE) - Type of work: Hybrid - Work Language: Fluent Business...

  • IT Operations Manager

    hace 2 semanas

    Esplugues de Llobregat, España Nestlé A tiempo completo

    We are looking for an **IT Operations Manager (ADI)** with strong Budget Planning and Financial Management skills, effective communication, ability to think creatively and optimize processes and with proven experience in IT Operations. **Position Snapshot** - Location: Barcelona - Type of Contract: Permanent - Stream: IT Analytics Data and Integration...

  • IT Innovation Operations Manager

    hace 6 meses

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for an IT Innovation Operations Manager to be part of our IT Innovation team. **Position Snapshot** - Location: Nestlé Global Tech Hub in Barcelona, Spain - Type of Contract: Permanent - Stream: IT Innovation - Type of work: Hybrid - Work Language: Fluent Business English **The role** In order to complete our IT Innovation Department, we...

  • Is/it Test

    hace 6 meses

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for an **IS/IT Test and QA Expert** to be part of our IT Marketing, Sales and eBusiness Department (MSE). **Position Snapshot** - Location: Nestlé Global Tech Hub in Barcelona, Spain - Type of Contract: Permanent - Stream: IT Marketing, Sales and eBusiness (MSE) - Type of work: Hybrid - Work Language: Fluent Business English **The...

  • IT Operations Manager

    hace 1 semana

    Esplugues de Llobregat, España Nestlé A tiempo completo

    We are looking for an IT Operations Manager (ADI) with strong Budget Planning and Financial Management skills, effective communication, ability to think creatively and optimize processes and with proven experience in IT Operations.Position SnapshotLocation: BarcelonaType of Contract: PermanentStream: IT Analytics Data and Integration (ADI)Type of work:...

  • IT Operations Manager

    hace 1 semana

    Esplugues de Llobregat, España Nestlé A tiempo completo

    We are looking for an IT Operations Manager (ADI) with strong Budget Planning and Financial Management skills, effective communication, ability to think creatively and optimize processes and with proven experience in IT Operations. Position Snapshot Location: Barcelona Type of Contract: Permanent Stream: IT Analytics Data and Integration (ADI) Type of...

  • IT Operations Manager

    hace 1 día

    Esplugues de Llobregat, España Nestlé SA A tiempo completo

    We are looking for an IT Global Operations Manager Analytics to be part of our Analytics, Data and Integration (ADI) team.Position SnapshotLocation: BarcelonaType of Contract: PermanentStream: IT Analytics Data and Integration (ADI)Type of work: HybridWork Language: Fluent Business EnglishThe roleReporting to the Product Stream Operations Manager, you will...

  • Release Manager Ecommerce Platform

    hace 6 meses

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for a **Release Manager** specialised in **eCommerce Direct to Consumer** to be part of our Marketing, Sales and eBusiness Department (MSE). **Position Snapshot** - Location: Nestlé Global Tech Hub in Barcelona, Spain - Type of Contract: Permanent - Stream: Marketing, Sales and eBusiness (MSE) - Type of work: Hybrid - Work Language: Fluent...

  • Ecommerce Manager

    hace 6 meses

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    **Ecommerce Manager** We are looking for an Ecommerce Manager to be part of our NHSc eBusiness Team. **Position Snapshot** - Location: Esplugues de Llobregat - Type of Contract: Temporary (Maternity leave) - Type of work: Hybrid - Work Language: Spanish, English **The role** Major responsibilities include holistic management of E-Commerce P&L, DTC...

  • IT Product Owner Ecommerce

    hace 6 meses

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for an **IT Product Owner eCommerce **to be part of our IT Marketing, Sales and eBusiness Department (MSE). **Position Snapshot** - Location: Nestlé Global Tech Hub in Barcelona, Spain - Type of Contract: Permanent - Stream: IT Marketing, Sales and eBusiness (MSE) - Type of work: Hybrid - Work Language: Fluent Business English **The...

  • Is/it Sr. Product Manager Service Desk

    hace 6 meses

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for **IS/IT Product Manager Service Desk** to be part of our **IT service Management** team**: **Position Snapshot** - Location: Nestlé Global Tech Hub in Barcelona, Spain - Type of Contract: Permanent - Stream: Workforce 360 - Type of work: Hybrid - Work Language: Fluent Business English **The role** Under the supervision and guidance of...

  • Digital & Ecommerce Analytics Manager

    hace 7 meses

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    **Position Snapshot** - Location: Esplugues de Llobregat, Barcelona, España - Company: Nestlé Purina - Type of Contract: Permanent - Type of work: Hybrid/Remote - Work Language: Fluent Business English **The role** Partner with the Digital Personalization & Operations teams to build and manage a pipeline of advanced/predective analytics use cases that...

  • IT Business Analyst Ecommerce

    hace 6 meses

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for a Business Analyst specialised in eCommerce Direct to Consumer to be part of our Marketing, Sales and eBusiness Department (MSE). **Position Snapshot** - Location: Nestlé Global Tech Hub in Barcelona, Spain - Type of Contract: Permanent - Stream: Marketing, Sales and eBusiness (MSE) - Type of work: Hybrid - Work Language: Fluent Business...

  • Is/it Business Analyst

    hace 6 meses

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for an IS/IT Business Analyst specialised in Financial Consolidation and Group Reporting to be part of our IT Finance, Control and Legal Department. **Position Snapshot** - Location: Nestlé Global Tech Hub in Barcelona, Spain - Type of Contract: Permanent - Stream: IT Finance, Control and Legal Department - Type of work: Hybrid - Work...

  • IT Product Group Vendor Manager

    hace 7 meses

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for an Product Group Vendor Manager to be part of our IT Supply Chain and Procurement Department. **Position Snapshot** - Location: Nestlé Global Tech Hub in Barcelona, Spain - Type of Contract: Permanent - Stream: IT Supply Chain and Procurement Department - Type of work: Hybrid - Work Language: Fluent Business English **The role** - You...

  • Digital Commerce Operations Coordinator

    hace 2 meses

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for a** Digital Commerce Operations Coordinator** to be part of our Nestlé Nespresso Digital and Tech Team. **Position Snapshot** - ** Location**: Nespresso Hub, Barcelona. Spain. - ** Type of Contract**: Permanent. - ** Type of work**: Hybrid. - ** Work Language**: Fluent Business English. **The Role** As a **Digital Commerce Operations...

  • Senior Release Manager

    hace 2 meses

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for a **Senior Release Manager** to be part of our IT Marketing, Sales and eCommerce. **Position Snapshot** - ** Location**: Esplugues de Llobregat. - ** Type of Contract**: Permanent. - ** Stream**: IT Marketing, Sales and eCommerce. - ** Type of work**: Hybrid. - ** Work Language**: Fluent Business English. **The role** In order to...

  • Technology Expert Ecommerce

    hace 7 meses

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for a **Technology Expert eCommerce **to be part of our IT Marketing, Sales and eBusiness Department (MSE). **Position Snapshot** - Location: Nestlé Global Tech Hub in Barcelona, Spain - Type of Contract: Permanent - Stream: IT Marketing, Sales and eBusiness (MSE) - Type of work: Hybrid - Work Language: Fluent Business English **The...

  • IT Financial Operations Senior Business Analyst

    hace 3 semanas

    Esplugues de Llobregat, España Nestlé A tiempo completo

    We are looking to hire 3 IT Financial Operations Senior Business Analyst to be part of our IT Finance & Legal team. **Position Snapshot** - Location: Barcelona, Milan - Open positions:3 - Type of Contract: Permanent 100% - Stream: Finance & Legal - Type of work: Hybrid - Work Language: Fluent Business English **The role** In this position, you will serve...

  • IT Operations Infrastructure Maintenance Manager

    hace 6 meses

    l'Hospitalet de Llobregat, España Setesca Talent A tiempo completo

    Descripción Holding internacional líder en el sector de gran consumo, precisa incorporar en sus oficinas centrales en Barcelona IT Operations Infrastructure Maintenance Manager Será responsable de liderar el departamento de IT Operations Infrastructure Maintenance, como parte del área de IT Operations & Services. Responsabilidades principales: -...