Customer Service Clerk French-dutch

hace 2 semanas

Telde, España Anfi Group A tiempo completo

DREAM FUTURE

Are you interested in working for one of the most prominent companies on Gran Canaria?

For our customer services department ,we need a native french/dutch speaker, capable of managing work, working as a team, being customer-oriented and easy to adapt.

Its main tasks are:
1. Client attendance on the telephone / on site

2. Changes and updates in the contracts membership (resales, interfamily, deaths and name removals, marriages, divorces, addition of new membership holders....)

3. Control and issuing of guest certificates

4. Preparation of arrivals, food packs, airport transfers, baby cots and high chairs, special requirements for medical reasons,...

5. Extra nights' accommodation when required due to flights

6. Booking accommodation for non AVC Members

7. Control of "no show" apartments and contact the member´s involved

9. Follow up when fully paid and bookings at the Anfi Clubs for Anfi Dreams clients, as well as extension of the vouchers validity if required.

10. Activations of the external bookings (RCI + Holiday Plus) for clients Anfi Dreams once fully paid.

11. Data base updating

12. Attendance of suggestions, queries and complaints

13. Change of contracts according to new spanish legislation

**Requirements**:

- Native Dutch and/or French and proficient in Spanish or English
- Other languages will be valued

What we offer:

- Temporary contract of 3 + 3 months.
- Salary: 18000€ gross/year
- Monday to Friday (09:00 - 17:00)
- Uniform, parking and lunch.

Tipo de puesto: Jornada completa, Contrato temporal
Duración del contrato: 6 meses

Salario: 18.000,00€ al año

Beneficios:

- Comidas en la empresa
- Parking gratuito
- Uniforme proporcionado

Horario:

- De lunes a viernes
- Turno de mañana

Requisito de idioma flexible:

- Español no requerido

Tipos de compensaciones complementarias:

- 14 pagas

Posibilidad de trasladarse/mudarse:

- La Playa de Arguineguín: Desplazarse al trabajo sin problemas o planificar mudarse antes de comenzar a trabajar (Obligatorio)

Experiência:

- Atención al cliente: 1 año (Deseable)

Idioma:

- Holandés (Obligatorio)
- Francés (Obligatorio)

Ubicación del trabajo: Empleo presencial

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