Customer Support Agent

**Publication Date**:Mar 30, 2023**Ref. No**:476408**Location**:Santa Cruz de Tenerife, Spain, ES, 38110**The future is our choice**
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.**Role description**:

- We are looking for a seeking graduate or professional to join one of our emerging, diverse and positive teams in Tenerife. In this role, you will dedicate yourself to various tasks and you will have the chance to develop your skills and career.**What you will do**:

- Resolve incidents, complete service requests or initiate support from remote and/or onsite support teams.
- Identify appropriate problem-resolution procedures using customer-specific information.
- Be the SPOC (Single Point of Contact) within the service provider for the incident originator.
- Enthusiastically coordinate progress throughout the entire lifecycle of the incident.
- Report Service Level Management about identified incidents, potential SLA breaches; and provide them information about the processed incidents and service requests.

**Your qualifications**:

- Proficiency in the main working language and fluency in English.
- Ability to work on shifts.
- Overall IT Knowledge and computer language.
- Experience problem solving and investigating at pace while simultaneously engaging and updating business partners.
- Excellent communications skills.
- Strong Analytical skills and process understanding.
- Customer centricity and sense of responsibility.
- Ability to learn.

**Why you will love working here**:

- Training and development are crafted to your individual goals and needs.
- Flexible working schedule.
- Continuous long-term career opportunities and professional growth in a global company.
- We are looking for you, a person who will be working on various projects with skillful co-workers to share the experience with and you will enrich your knowledge base In our company we are committed to the continued success and equal opportunities of our employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or functional diversity. Did you get a feel for the values of the organization?- Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.- Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.**Choose your future. Choose Atos.