Operations Manager at a Cx Boutique
hace 3 semanas
Salary 30 - 35k p/y
- Located in the beautiful city of Valencia ️
- Work in a growing start-up with a great team
**Do you have experience as an Operations Manager working in a start-up/scale-up? Have you previously led large teams (70+) and relished the challenge? Then look no further Our partner is a young and expanding customer experience boutique and they're in search of an Operations Manager to join their team in the heart of Valencia**
**We want to talk to you if you have**:
- ** 2-5 years **of experience in Operations
- Experience working in Operations in **a start-up environment**:
- Experience leading large teams **(70+)**:
- Fluent in **English**
**How working here will make your life better**:
As Operations Manager you are taking the helm of a team of 70+ agents in our partner's office in the centre of Valencia. These great people are split across 6 different customer accounts, and form a high-energy team of international people all enjoying living life to the fullest in this beautiful city. You will grow fast and be able to take on real responsibilities, actively contributing to the growth of the company.
- A unique opportunity to join a team of young, international professionals at a fast-growing start-up
- Breakfast, lunch, healthy snakcs, coffee and more to keep you fueled throughout the day
- Free Spanish and Dutch classes
- A thriving international environment with a total of 200 people from all over the world (36+ nationalities) all sharing the same office building and working on various inter-related projects
**Your day-to-day**:
- Lead the way for the customer experience team - totalling **70FTEs across 6 customer accounts**
- ** Manage contracts** and relations with customers/vendors/partners/stakeholders
- ** Mentor and motivate** the different teams to be the best possible
- Design and implement **new policies and processes**
- ** Oversee expenses** and budgeting to optimise the organisation
- Implement **tech solutions** to automate processes
- Track and **analyse performance** data
**More about the company**:
Our partner is a fast-growing customer experience boutique. Founded in 2020 by a group of 5 Dutch entrepreneurs, the team has quickly grown to 70+ high-performing agents and leads working across 6 different client accounts. Their office is based in the centre of Valencia, and is shared with 4 other companies who all have the same shareholders. The company's mission is to be the number 1 partner for European scale-ups looking to outsource their customer experience teams.
- Fluent in **English**
- ** 2-5 years experience **as a Customer Success Manager, Operations Manager, Head of Operations or similar
- Experience **managing large teams** of Agents and Team Leads (70+)
- Familiarity with **all business functions** including HR, Finance, Supply Chain and IT Experience with Customer Service/Customer Experience
- An **analytical mindset and a problem-solving attitude**
- Knowledge of **data analytics** and reporting
- Excellent **organisational and leadership** ability
- Outstanding **communication and negotiation** skills
- Good with numbers and **financial planning
-
Head of Operations at a Cx Boutique
hace 1 mes
Valencia, España Moonshot A tiempo completo**The Project**: Take the reins of the CX operations at a leading boutique CX company dedicated to delivering high quality customer experience services to growing international scale-ups. The company is growing very quickly, and at just 2 years old it currently has 70+ dedicated employees and counting, all working out of their beautiful office in the centre...
-
Electrical Cx Manager
hace 2 semanas
Valencia, Valencia, España Quanta part of QCS Staffing A tiempo completoElectrical Cx Manager - Spain - 6-Months+ We have an exciting opportunity to work with accompany who specialise in commissioning, QA, and consulting services for mission-critical facilities. They have a prestigious portfolio of clients and a global presence of over 30 countries. They are currently seeking an Electrical Cx Manager for their Spain based...
-
Electrical Cx Manager
hace 1 semana
Valencia, Valencia, España Quanta part of QCS Staffing A tiempo completoElectrical Cx Manager - Spain - 6-Months+ We have an exciting opportunity to work with accompany who specialise in commissioning, QA, and consulting services for mission-critical facilities. They have a prestigious portfolio of clients and a global presence of over 30 countries. They are currently seeking an Electrical Cx Manager for their Spain based...
-
Technical Co-founder at Cx Start-up
hace 1 mes
Valencia, España Home of Growth Recruitment A tiempo completo**Do you want to join a fast-growing startup that is shaping the future of customer service with innovation and technology? Join a startup that helps businesses improve their customer service by uniting human talent and cutting-edge technology. They offer a range of solutions, such as chatbots, voice assistants, AI analytics, and more, that can enhance the...
-
Senior Cx Agent Ace
hace 1 mes
Valencia, España weWow A tiempo completo**Senior CX Agent | Ace & Tate** As a Senior CX Agent, you will be at the forefront of resolving complex customer inquiries while continuously ensuring that every interaction leaves our customers with a positive impression. Your expertise will be crucial in navigating challenging cases, providing support to the Customer Experience Specialists, and...
-
CTO in a Fast-growing Cx Startup!
hace 2 meses
Valencia, España Home of Growth Recruitment A tiempo completoA dynamic and collaborative work environment at the** forefront of CX innovation**. - Opportunity to shape the future of customer service through technology. - Hands-on involvement in customer projects, fostering impactful solutions. - Competitive salary and benefits package. Our client is at the forefront of the customer experience evolution, uniquely...
-
Ehs & Operations Manager
hace 2 semanas
Valencia, España Primark - Spain A tiempo completoEHS & Operations Manager València Valencia, Valencian Community, ES Porque tú marcas la diferencia En Primark nos encanta hacer las cosas a nuestra manera y de esta forma continuamos creciendo y abriendo nuevas tiendas en todo el mundo. Ofrecemos a nuestros clientes moda actual a precios asequibles y lo hacemos con pasión, cercanía y compromiso. Si...
-
Ehs & Operations Manager
hace 1 semana
Valencia, España Primark - Spain A tiempo completoEHS & Operations Manager València Valencia, Valencian Community, ES Porque tú marcas la diferencia En Primark nos encanta hacer las cosas a nuestra manera y de esta forma continuamos creciendo y abriendo nuevas tiendas en todo el mundo. Ofrecemos a nuestros clientes moda actual a precios asequibles y lo hacemos con pasión, cercanía y compromiso. Si...
-
Head Of Operations
hace 3 semanas
Valencia, España Helloprint A tiempo completoWe are seeking a remarkable Head of Operations to join our dedicated team at Helloprint in Valencia. Growing your career as a Full Time Head of Operations is an incredible opportunity to develop critical skills. If you are strong in research, project management and have the right drive for the job, then apply for the position of Head of Operations at...
-
Store Manager Valencia Valencia, Spain Commercial
hace 13 horas
Valencia, España Philip Morris International A tiempo completoOne clear purpose - to deliver a smoke-free future. Times are changing at PMI. We’ve chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business by building a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and...
-
Head of Operations
hace 2 semanas
Valencia, España Helloprint A tiempo completoHelloPrint is a fast-growing international e-commerce company, ready to scale at large. With our mission to become Earth’s largest platform for printed products, **we constantly challenge the status quo and try to do things differently. At HelloPrint, we have big plans, and we need your expertise and enthusiasm to make them happen! As our new Head of...
-
Head of Operations
hace 4 semanas
Valencia, España Home of Growth Recruitment A tiempo completoAn unique challenge at a **fast-growing European** e-commerce company; - A **great community** of like-minded young professionals from 40 different nationalities; - Support with **Spanish administration processes and relocation;** Our client is a fast-growing international e-commerce company, ready to scale at large. With their mission to become the World's...
-
Senior Manager, People Operations
hace 3 semanas
Valencia, España Flywire A tiempo completoWe are looking to hire a creative Senior Manager, People Operations to join our growing team at Flywire in Valencia. Growing your career as a Full Time Senior Manager, People Operations is a terrific opportunity to develop competitive skills. If you are strong in teamwork, project management and have the right initiative for the job, then apply for the...
-
Senior Manager, People Operations
hace 1 semana
Valencia, España Flywire A tiempo completoWe are looking to hire a creative Senior Manager, People Operations to join our growing team at Flywire in Valencia. Growing your career as a Full Time Senior Manager, People Operations is a terrific opportunity to develop competitive skills. If you are strong in teamwork, project management and have the right initiative for the job, then apply for the...
-
European Customer Service Operations Manager
hace 4 días
Valencia, España MSX INTERNATIONAL A tiempo completoMSX IBERIA is growing! As a result, we are currently looking for a **European Customer Service Operations Manager** to join our great team in **Valencia or Budapest**. The main objective of the role is to oversee the operations of 3 Customer Service Hubs in Europe, which provide best in class services for customers of one of a major car manufacturer. The...
-
Senior Manager
hace 1 día
Valencia, España Ringcentral A tiempo completoSenior Manager (Business Operations) page is loaded Senior Manager (Business Operations) Apply locations Spain Valencia time type Full time posted on Posted 12 Days Ago job requisition id R072671 Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is...
-
Operations Manager
hace 2 semanas
Valencia, España Hard Rock Cafe A tiempo completoOverview: Hard Rock International, spirited & authentic, a global brand that continues to expand around the world. Since 1971, passionate and talented business leaders have paved the way for the next generation of Hard Rock Cafe leaders to deliver authentic experiences that rock! **Responsibilities**: Hard Rock Cafe is seeking a talented Restaurant...
-
Operations Manager
hace 4 semanas
Valencia, España Hard Rock Cafe International Inc. A tiempo completoOverviewHard Rock International, spirited & authentic, a global brand that continues to expand around the world. Since 1971, passionate and talented business leaders have paved the way for the next generation of Hard Rock Cafe leaders to deliver authentic experiences that rock!ResponsibilitiesHard Rock Cafe is seeking a talented Restaurant Operations Manager...
-
Operations Manager
hace 1 semana
Valencia, España Valencia A tiempo completoOverviewHard Rock International, spirited & authentic, a global brand that continues to expand around the world. Since 1971, passionate and talented business leaders have paved the way for the next generation of Hard Rock Cafe leaders to deliver authentic experiences that rock!ResponsibilitiesHard Rock Cafe is seeking a talented Restaurant Operations Manager...
-
Operations Manager
hace 2 meses
Valencia, España Octopus Energy A tiempo completoWe’re looking for a talented Operations Manager to join our team to help define what the world thinks of Octopus Energy Spain You will be joining a growing Operations team and will play a key part in helping to streamline processes, and take the lead on implementing new approaches and effective ways of working. This is a great opportunity to use creative...